[Resolved]  Sun Direct — poor customer services - optional language changed

Address:

Bangalore, Karnataka

paid advance Rs.500/- on 20.03.10 to buy sun direct in sri sai enterprises, located in sultanpalya main road. on 21.03.10 i paid full amount & got my recharge card ie.one year plan smart card no-[protected] primary language is Tamil. shop owner said that they will come immediately to give connection on Sunday. but i called more than 10 times for giving connection. at last he came by 7 pm for giving connection. his name is Srinivasan - Mob # [protected]. that time only they informed that we have to submit id proof any way i managed and submitted proof. after that he told, forgotten to bring 2 battery's ,so he requested to give battery's and said next day to collect battery from his shop then he asked Rs.50/- for activation charge. i told him clearly i won't give activation charges. then he took our recharge card along with him for activation. he din not gave delivery challan for me. he himself made change in optional language - Malayalam. so many Tamil channels were scrambled. next day i went to his shop waited more than 11/2 hrs but no response. i called him more than 150 times. he did not picked his mobile. then i went to his home and waited in street around 10 pm. when he came to home he did not returned battery we don't know our recharge card number and the way he and his wife talked and treated very badly.

then i called to sun direct customer care to activate tamil language . immediately i got proper response from Mr.Guna , activated tamil language.

just for Rs.50/- and for two battery see how they are treating customers by wrongly activating languages etc...

so please take necessary action on such kind of person 's to satisfy customer

otherwise they will spoil Sun direct name


so please take necessary action as soon as possible


thanks & regards
subasree
Bangalore