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[Resolved]  Sun Direct — poor customer care

I have a sundirect DTH connection ( no [protected]R) at Bagalkot, Karnataka.
I deposited extra Rs 200/- for Zee Kannada channel.They have given me connection for three months only and despite the fact that they have Rs 132/- as balance with them they have disconnected Zee Kannada.I went to the local distributor Ishwari Enterprises, they are telling me that I have to remind every month SUNDIRECT to renew my Zee Kannada subscription!This is what service I am getting for paying money in advance & I dont understand why cant they give me connection for the whole amount & why I have to keep reminding every month.
will someone give me the Sundirect comlaints E mail ID so that I can write to them also
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  15 CommentsShareTweet

Comments

No sun tv, k tv, asianet
when we watch cable television at home, we notice the word."sun direct" when electricity go on and off.
post.kamalapur
tq. hospet.
Dist. Bellary..
KARNATAKA pin. 583221.
sundirct customer service is very poor they didn't give current information on their website
and website is not fast
Poor Service
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Sun Direct complaint no. [protected]

April 5, 2010
I called customer care[protected], made 1 year recharge, Set Max Channel is free for this 1 year recharge.
On the same day I asked them to give me Cartoon network channel for 1 month ( Pluto package), Customer care assistant told me that their system experienced a technical fault & the same will be cleared by 48 hrs. Amount for Pluto package got deducted from account instantly But till date I did not get the channel.
[protected] password invalide, please help
Sir,
i have some complaints about my set top box.(smart card no:[protected])
I submit a complaint by calling there customer care no[protected].But they didn't
solve my complaint.i want immediate solve for my problem..

Your faithfully
shafi([protected])
please add my ESPN channel immediatly.(card no.[protected])




thahamuhammed([protected])
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Sundirect dth perheps is not legal. Link to custmer-care, everytime it appears, it has no SECURITY CERTIFICATE, it is dangerous to urs computer etc.
Hi guys,
If i get the manager number it would be better to talk to him

as the customer care when i call from bangalore it is the worst service i ever seen in my life

infact sun direct is loosing its reputation inthis way

they should give wide options for recharging

i took coupon of 600/- for charging for six months but inspite of calling and making it charge they made it for 3 months and keeping balance in suspence account

when i got to knoe this after three months when got disconected, they are telling it was a mistake now u hve a short of 3 rupee so get it charge


i really dont understand why such a poor service

more is rude customer responce
Hi Customer care

Thi is to inform you that iam not getting malayalam news channels since last two weeks please resolve this problem immediatly.





Thanking you

Yohannan D

Asst Commissioner Officer
helo sir my name parasuraman my sumart card namber [protected] dish re alignment sr[protected] complind no no chanals iam all coling no respanse so plese immedat acion my no [protected] no chanals thank you
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I HAVE A SUNDIRECT smart card NO.R[protected].Requested local dealer to adjust the satelite to ur new frequency for the past one month as i was not getting the south channels.They said that they will do it.But till today they have not done it instead they said the position of the antennae to be changed for which they will charge Rs.300/- for which I have agreed too.Made complaint in ur Ranchi office (regional) under complaint no.[protected].But no response.
If you are not interested in the customer service, will you mind taking out the eqpt so that I can use some other dish services.My contact No.[protected].Expecting a response from you
Respected Sir,
I am a customer of sundirect dth service since 2009, I have two complaints about sun direct dth service.
1.my first complaint about sundirct is that their customer service is very poor compared to other dth companies. When i try to contact sundirect customer care center via phone, line always busy so that i can't recharge for the monthly subscription.Then I tryed to access customer care via web using this link "https://selfcare.sundirect.in:8443/login.aspx" site fails to load if it loads sometimes says "The site's security certificate is not trusted!".

2.I brought a Rs.25 recharge coupon from shop few months ago, when i try to scratch the coupon area scratched becomes turned black and no voucher pin was there,I think it was due to low quality paper.

balance enquiry

i am sun direct customer card bearing no [protected]

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    Customer satisfaction rating
    63%
    Complaints
    1693
    Pending
    0
    Resolved
    1042
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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