[Resolved]  Sun Direct — Poor Customer Service ever faced in my life time

Hello All,

I am having Sun DTH for the past 2 yrs. They started their business well but of late it seems they found new ways of making money. I reacharged thru coupons which i purchased from retailer, we called up the Customer care[protected], they also have a toll free but always it would be busy forever[protected] not sure whether the number still exist). We reacharged for Rs200 on 25th May and requested for activation of Star Cricket channel, the rep adviced us we would get the channel in 10 mins but now it more than 10 days we are yet see the channel activated. It seems the employee who processed recharge updated our money to some other account (not sure whether its true), we came to know about this mistake of Sun DTH employee after 2 days when we called up the customer care, they apoligised and adviced the correction would be made in 2 days, but it never happened again we called up 2 days they again requested for 2 days to set the account correct (it seems the 2 days never turn up). Again i called and spoke on of their team leaders he said all things would be taken care in a day but nothing happened and finally we ended up spending nearlly RS100 for Phone for recharging RS200. Worst or no words to explain the customer services. It seems they do not mind about existing customers and looking for new customers but they need to understand a famous line in Marketing - Dissatisfied Customer does not mean losing one customers but many consumers. Now i started advicing my friends and family members not to go for Sun DTH.