[Resolved]  Sun Direct — Sun Direct's terrible delay in services

I wanted the IPL on SET max with the 1 year recharge offer. But no trace of channel whatsoever. I even took the set max ala carte channel recently..But still no trace of set max. Is this the way customers are treated? I dont mind paying that
little extra for service. But even after paying so much for the
services that I deserve, it very unfair on Sun Direct's [customer care dept]
part.

Last month, I took Mercury pack for watching the oscars, but it got
activated after a shocking 8 hours of waiting!! Is this what you call
advanced service from a company like Sun Direct?
First thing is that they must have given the signal/ some kind of confirmation
that I will get the channel once recharge has been done for 12
months[it comes to exactly 1320 excluding taxes]. I have recharged my
account on 10th march 2010 itself for an amount of 1500, but no trace
of any service still. This is terrible.
I guess Sun Direct needs to update all it's systems and servers to handle its more than 5 million customers.
What ever has happened has happened. Now if I doesnt get the channel
atleast for the Opening ceremony of IPL3, I am going to sue you in
consumer forum as part of my basic right, and all in a fair manner
unlike their shoddy unfair treatment.

You can take it in writing from me.