Sun Direct Complaints & Reviews

Yes our Sun direct set up box also not working after 3 months.. Please take necessary action..

My Set Top Box also faces the same problem. There is not customer Service. When i called the Customer Care after 20 mins speech asked to contact distributor. When contacted Distributor they asked to contact Saidapet Office for Settop box problem. But when i went there they told they will not see this box you have to go to Kottivakkam. When called Kottivakkam they said they will come. But no improvements. Very Worst Service

sir,



The TwoDays My home sun direct Set box isnot working. i called the Customer Care after 20 mins speech asked to contact distributor.

my locate for Tambaram . so pls help for nearst service centre. Address & phone number.

i purchased sundirect set top box from dealer . but it set box picture is very poor . there are no good colour and sound. it is very bad service plz you do not purchase sundirect connection it is vest


from
k srinivas
h.no 7-86
sardar patel nagar
malkajgiri
hyderabad

please i have sundirect set box prablem please call [protected]

I have given a complaint one month ago for most of the channels not displayed after satellite change. The customer service has assured that some one will look in to the issue but no technician came for realignment. When I contacted the Velachery distributor they are asking for Rs.200/- for realignment even though the same is mentioned as free. Also I see that SuntV is deducting extra amount when we deposit via their website. Very poor and atrocious service.

Hariharan
[protected]

Hello
Yes, they are cheats. Mine has stopped working for 1 month now. I took annual subscription and the Customer Care gives some complaint number when you call. The next time, you mention it, they will say such a complaint number does not exist at all. Hope DoT or someone looks at such things as well. This is white collar cheating and they deserve to be thrown to jail. It has happened in Bangalore. After 18 days a technician came and adjusted the antenna, but still not working. He blames the F box software and asks us to upgrade it
Thanks
Guru

Iam anju from amberpet in hyderabad .For the past two months Iam unable to see any of the channels ."E37-32 unscrambled" is the message that is being displayed on the screen.I have registered many complaints by calling 39407575 and 39409595 and they give some complaint no.But they never solve our problem
They told that I will get the channels only if we change the angle of alignment of the dish also they told that they will send some technician to do the same but till now no technician has turned up to my house. It is really ridiculous on the part of Sun Direct.I hope that i may get some response from the behalf of SunDirect!My smart card number is[protected]R.Please don't irritate customers like us i.e the humble request whch i have!!!

Dear Sir
Am residing at east thambaram of TN. Self purchased a set of box yesterday and just after installation i touched the box and got shock- I tested with line tester and found it is glowing. luckly they service center took the phone and guide me to chage the direction of plug -but no use.they are suggesting me that it will be there since the box is using two way plug-Pl guide me if any body is facing the same problem. it is very unfortunate that i didnt see a single picture in my TV because of this and I am struggling to get it replaced-Be very careful with sundirect when you buy

Sun Direct — SET UP BOX COMPLAINT

We have taken sundirect 5 months before. Set up box having complaint from next day and they are not accesible to do it. Once one guy came and taken 150 from us and same complaint persisting. Very sad to say that this is a total loss for us

z

I more than agree on the poor quality of service that Sun offers. It is pathetic to say the least. Sun is helping Tatasky to prosper out of sheer frustration of its customers. SUN is by far the WORST I have come across and will ever come across. What a lousy service, my God!!! I really wonder how they even have customers.

Sundirect — Poor Quality sound

Sundirect offers digital quality sound to their channels but malayalam channels like Asianet & Asianet Plus have very low sound than normal & Amrita TV have roaring sound.We complaint so many times to Sun Direct, they do not take any actions for the problem.Pls help for solving this..

The Customer Care of Sun DTH is possibly the worst. The Customer Care link on their Sun Direct website goes to a blank page - so much for customercare!!!

The nodal officer contact number 44676767 is answered directly as Sun Direct, the moment you state you have a complaint, they re-direct you to an extension, which is never picked up.

Sun DTH is a bunch of crooks, who do not care about their customers

Sun Direct — set box

hai set box no is [protected] .my comliant is set box is not working in last 6 days and i am compliant in custamer care 2-3 times .my complint no is 1#[protected].nobody not any respond in my complant ........worst coustomer care service and lost my money ........

balance I want now by balance

Gantal reddy wlo shantha reddy card no [protected] pls message or mali it [protected]@gmali.com They not give inofromation also pls .

sir


i am using sun. and i want to watch the ren tv its possible i will pay the addition amount to that channel..

i think ren channel should be provided the customer on paid bases

customer support is very poor. if call 24 hours network busy or toll free no is not activated.
sun direct is cheeting the customers

i never seen such a worst customer service like sun direct DTH provided... they have 183 channels but only 6 or 7 channels can be seen able and worthy. so please dont put ur money on it. i[censored] did one day u will feel like me.

Dear Sir,
i am shiva from Krishnagiri. Your Advertisings SUN DTH Price
Rs-999/- Only. But the delear taken Rs-2100. Please cleare the price.

I use Sun DTH and my problem is also similar to this. I see 'E48 NO signal" kind of error for most of the channels. I was able to see all Tamil channels listed when I received the connection. But then it became worser. Only Podigai, Makkal and Mega TV are clearly visible. I called their support in Bangalore during the first week of November and no response from them. Whenever you call, they'll say that they'll send it to the technical dept and they'll fix it. They'll ask you to keep the set top box in on mode for a day. nothing will happen. I contacted them after a month, yesterday. The person assisted me to upgrade a software through the set top box menu. He said that it will be corrected once the software gets downloaded. But nothing happened. The service is too poor. Atleast if the cable TV is not good, we can ask the cable operator when he comes for collecting the money. In this case, other than the customer service center, there is no other go.

Samething happen to me, i am not getting the signal, then i called the customer service, they told to call my local distributor, then i called my local distributor, the came and checked then he gave me another no to call technician, I tried to call the technician over 25 to 30 times. Once in a while he picks up my call and tells me that he is driving. Nearly 10 days, till i am not able to watch any channel, not able to get any person.
Thinking to cancel sun direct, but will not get refund.

Yes, I am also facing a similar problem. Since a week I am getting 'E48 - No signal'. When i called the customer care, they were telling me to do as per their instruction with the DTH remote. When it failed, they informed me to contact the local distributor. When i went to the distributor in person, they said their technician will be reaching me. It has become 5 days till now. No one from Sun DTH have come. I am feeling bad with Sun DTH now. I am able to watch only Podhigai, Makkal & Mega tv. I dont know really what these DTH people will do if these kind of things happens to them. They can prepare a FAQ sort of procedures and solutions and publish in the web. Hope they will become matured in near future.

E48-No Signal Error.

Yes. Iam also facing th same problem. All the time a error occurred that E8 No signal. I called customer care to chennai. They guide me to reset the factory setup. But still Iam sufferiing the same problem. Finally Scold customer care and I asked them to guide me to surrender the SunDirect Connection. I have no Idea. If anybody know about to complain at Consumer court, please guide me.

Suresh Kumar,
Pollachi,
Coimbatore-Dt.

sir,

Yes. Iam also facing the same problem. All the time a error occurred that E8 No signal. in navula tera and bindas chanels so please slave the problem,

sir/medam


i had taken sun dth connectin on[protected], my smart card no R[protected] since 15 days very poor quality some times strucked

from[protected] not working smart card showing E 16 errer on screen all chanels only dd chanen coming remaining showing E16 errorer i tried u r servicce center no not connecting plz rectify our problem and sent to mail my email plz give massage to my mobile no [protected]


with regards
.
g.bhupathy

sir

i lost my sundirect connection because of my low balance..now i purchase 100 rs card...i try (past two days)customer care number to recharge but the number is not available..pls help me to recharge my account

I am also facing the same problem E16 services is currently scrambled, smart card number: r[protected].

my card is-[protected]R'.E-16 signal problem buy no response from customercare;no phone connection.

I am planning to file a case in consumer court against the service level of sun direct. Is anyone willing to join me? If so send me a mail with your details like name and location and smart card number. I will include your cases also in my complaint against them.

My sundirect all ch e16 service is currently scrambled pls active sim no [protected]

when i open t.v then it's write no signal.I want to know what is the min. signal intensity.

i had purchased the sun direct package on 7/4/2009...till now i hadn seen any channel in my TV..its displaying e48 no signal. i had taken 1999.

Hello sir,
I had purchased sundirect for rs.1999 on 7/4/2009...and i couldn able to see any channel in my tv for atleast 1 day...still its displaying that e48 no signal. please take necessary steps..so that i can see channels in tv.My Smart card s.i no is [protected].

my mobile number is [protected]

land line number is[protected].


plz do it soon...


regards,

C W Joy
N-620
Sector 25
Jal Vayu Vihar
noida

I had the same problem. We replaced the cable with the help of a local electrician and it worked. Now I am not having this problem. Yes, their customer service is the worst and it is very difficult to get their customer care line. Even nodal officers cannot be reached and e-mails sent to them will reach trash. Hence I resorted to a local technician to correct the problem.
During rains if this happens then surely the problem is with the cable as water may entered the cable.

Dear To day morning not see the chanel

me too... not see channel...set top box no on... problem always like this...sun DTH wethu vettu

This [censored]ing thing is happening everywhere...The customer care is the worst and website utter waste.Any time u switch on the tv the error codes like E48, E52, E16 will appear...This will happen often during peak hours...
EAST OR WEST SUN DTH is the WORST...

often I am also facing the same problem E16 services is currently scrambled, smart card number[protected]R.my balance is 135, but 10 days as above the problem.

my smart card no is [protected]. frequently i geeting screen display - NO Signal_ I complained about this but there is no proper response from the service people.

Altogether Sun Direct has been giving very very bad service

my sundirect smart card no.is [protected], and my all channels showing E16.4, Service is currently scrambled. Can anyone suggest how to solve this problem?
Also starplus, colors, zee cinema, UTV all channels is not even showing in the list now.

my sundirect smart card no. is [protected]. All my channels is showing message service is currently scrambled.
my starplus, colors, zee cinema, UTV all channels, aajtak is even not coming in the list of channels.
Automatically all this channels disapperared from the list.
can anybody suggest how to rectify this proble.
please help

I am also experiencing the similar problem. No signal (E-48...) None of the people are responding to attend the same. Moreover we bought a charging voucher to re-charge the same but unable to re-charge., then finally charged through "Credit Card". Worst Service.

I bought a sundirect DTH before an year . but the picture resolution for the past two months what i am getting on my television is too bad.Some times picture got struck & error signal appears like ( E 48 NO Signal ).i don't know how these kind of problems appears in such a greater planned organisation.it seems you need to plan more on broadcasting.i hope at least you shall consider this complaint & give me feedback as soon as possible.

I am also getting same problem. check whether any disturbance near the antenna... for example Tree like that... bcz of that u'll get some E-48 siganl error.

I dnt have asianet, kairali, star cricket in morning...Sun direct should need Some showcase channels for south movies like TATA SKY

SUN DIRECT
INDIA's FIRST MPEG4 TECHNOLOGY
INDIA's FIRST SOUTH INDIAN DTH

for recharging sun direct for 300RS from me they took 350...

there was problem in our sun dth connection for a month and we giving complaint daily but their was no response from customer care service centre and we reside in annanagar centre of the city..
SUN DTH is worst service we need to cancel the service...
their was only advertisement for connection but very poor sevice...

ur advertisement is near 100channel will get, But we are getting only near 30 channels & other list is showing, but something scrambed like message is showing . about monthly rental without informing ur rental is increasing & before expaire date ur dissconnecting also ( without inform & before 5 days).

Sir
We have facing the E52 error message in our sun direct.then i have called sun direct[protected].but they are not give any solution.pls solve the problem.

scrambled

my set box looking time error and after ok.

all the providers have same problem .Vision Asia also falls in the category, worst service. When it rains it goes for six. E16, E48, E52.
Call them and they just beat around the bush, switch it off, take the card out, put it back etc..

Mega TV and Makkal TV Missing
From 04 Mar 2010 night onwards, i am also not getting Makkal TV and Mega Tv.I think it's could be political problem.i am using SUN DTH. So i am going to remove my SUN DTH connection.please tell me which DTH connection is best?

bad signal

i am new sun dth connection customar. the quality of channel very poor. i have expericnced of no signal error (something like E-48 no signal. six main hindi channel zee cinema, wb utv movie, utv bindass, nd tv imagine, star plus, etc, plz. you follow up. smart no. [protected].

Service is very poor. Customer Care people will not respond properly. They will ask me to trun on the setup box, TV and then select the channel #100. They tole me to don't change the channel for some it will work after 30 mins automaticaly. I'm sure that will not work after another 2 days also. I'm not getting much help. So, here I'm posting to save/help to other. My humble request is don't go with the Sun DTH. If you would go with the wire network, it is better always. Since, they will respond to your call at least he will respond you while he come to your place to collect the money.

Please don't go with SUN DTH.

It is tooooooooooooooo wrost

When I scan the channels, none of the channels are appearing. I cannot even upgrade software. That option is disabled. By doing factory defaults also, it is not working...What's wrong? Is it signal problem or STB problem? Can anyone help my a/c no-[protected] my contact no [protected]/Madhu

smart card balance is avilabale to next two months, but from[protected], 18-300 hrs no service or some time no signal only displayed in the T.V. screen. Tried chennai customer care but tyared till now that is 18.30 hrs on[protected] as and when i called the recorded voice repeatedly says that all its customer care attendants are busy.It is clear that the adminstration is incabale or the system is totally failed or otherwise the admnistrtors of the sunDTH doesn't care the customers. The only over all remedy available to the customers are to join in hand at larege to take the issue to the appropriate forum.

Sir my name is Firoz khan iam working in uae Ihave one sun direct connection two weeks before malayalam and tamil full chanels not available heare whats problum sir.my smart card number [protected]R pls

Dear sir
we are not satisfied with your service.
what is this E 48- error
we are not getting transmission.
we are fedup of calling your customer care number!
so finally we have decided to withdraw sun direct!
why Top level management is not involving in this regard?

regards
unsatisfied customer

Dear Sir,

I dont know how this website will clear our problems. I am sharing my problem. I am one o[censored]nfortunate Sun direct Customer . My smart card Number

Is [protected]R. I am unable to see any channel since July Fist week onwards.

I have contacted your customer representatives greater than 30 times. Your customer care executives promised to resolve my connection problem with in a days . But fact is the problem is not fixed yet. I already lost one month time without seeing any channels. After so much frustration I am placing this issuing in front of you.

With last communication with your customer executives i got few references listed below for your use.


1) Ref No –[protected] On 2nd August 2010

2) Ref No[protected] On 2rd August 2010

3) Ref No[protected] On 3rd August 2010

After then every day I used to call to your customer executives but no action taken place till today.

I have recharged 6 months subscription and still approx 200/- credit is available in my account.

How your people behaving with other people I don’t know . But my case is I am really very dissatisfied with your executives.

I have given enquiry form on 4th August 2010 describing all the matter even though there is no response from your end. I have complint to Nadal officer on 5th August. 2010. No reply.
Such poort quality providers how the govt. is allowing to business in India...

Very very very very very very bad service

Sun DTH Error E16 service currently scrambled

Sun DTH upgraded software recently and there was no relay for a week, after that they have stopped relaying 3/4 channels of all languages without informing customers, once we complain they say some channels are no more others you get after 2 hours and a message E16 service scrambled appear appear on screen, when we complained we lost another 50 channels, again when we complained all channels were gone and E16 appear on screen, call centre is silent and no signal for last 3 days.Recently we have problems every 2 months you have to pay local agent and get it rectified, our advice is avoid sun Dth as it is trouble some.

Sun Direct DTH — Non reception of signal

I G Gopal resident of Ramamurthy Nagar, Shanthi Layout Bangalore had lodged complaint regarding non reception of signal since 3 weeks. My complaint No at delhi customer care is[protected], smart card No [protected]R and setup box No is F [protected]. After repeated complaint lodged to customer care and also nodal manager of bangalore action had been not taken till the date. Due to this type of service we are not able to see the news channel also, so this had breakdown our hearts. Satellite problem is related to sundirect firm we are suffering and customer care is also not responding and asking for payment. So i request you to clarify the matter urgent and give good response. Otherwise compensation is required for these three weeks due to which we are not able to view the channels.

no sound no picture from today 0600 hrs already lodged many complaint to [protected] but no responce & criticise to me therefore take necessary action regard this otherwise i will take legal action
my last complaint no is [protected]

Even after a month of waiting, nobody has turned up to upgrade my sun direct, smart card no.[protected]. BETTER KEEP OFF SUNDIRECT

Dear all,
My Name is Radha Ihave one sun direct connection 27.07.2009. 2months before kannada chanels not available heare whats problum sir.my smart card number :[protected] pls.i customer care i call that gay give the any more number [protected], [protected], [protected], that nos.. not working ...pls. accept the complaint take action ...pls. arrange the that sundirect signel change that announced free off cost ...i waiting that not come and solve the problem...my addres:No.43, 10th Cross, Sunkadakatte, Srinevasa Nagar, Banglaor-91...my mobile No.[protected]...Even after a 2 month of waiting, nobody has turned up to upgrade my sun direct,

This sun dth company is totally useless i have subscriber no [protected] and unable to see many channels as somedays back their satellite is not working and now they have gone to new satellite and asking customers to retune dish and for dish when i make complaint at their call centre whichis worst ever call centre of india the person on duty only makes you fool by putting silly question and despite of registering complaint no[protected] of 22 oct 2010 they said to retune dish in three days but till date no prson has come and on calling at callcentre the person on duty giving foolish replies, while they are deducting money each day from my account, i am feeling totally helpless in this regard agaisnt such poorest service
p k dogra rohini new delhi 28 oct 2010

My Smart Card No.[protected], South Freedom Malayalam basic pack. From 22/10/2010 I am not able to view any channel, totally blank screen is coming due to singal problem. When I compained to Sun Direcct Customer care (Complanit No.[protected] on 23/10/2010, they assured to me that they will send the technician within 24 hours to solve the problem. Nobody turned, so I again complained on (Complaint No.[protected] on 28/10/2010, then they assured they will arrange to send the technician and solve the problem within 72 hours. Nobody turned, again I complained (complaint No.[protected] on 30/10/1010 and assured to me that they will send the technician and the problem will be solved within 48 hours. So far nothing happend. Pl guide me what to do.
Mathew Thomas
Mob.[protected]
Res.tel.[protected]

To
Mr.Rama Rao
SUN DIRECT TV (P) LTD
Survey No.133, Plassey Lane,
MBN Reddy Gardens, Bowenpally,
Secunderabad - 500 011

Email: [protected]@sundirect.in
Phone:[protected]
Fax:[protected]

Reg _SUN DTH Connection Services- Problem Summary for SIM Card [protected]R Customer Chandrasekaran .K at Secunderabad.

Dear Sir,

1. Sun DTH Customer - 2 yrs at Bowenpally Sec bad .Now at Jeedimetla village, Secunderabad.
2. Problem -Realignment Process. After 10 days of regular calling Registering Complaint no[protected] dt 19.10.2010.
3. Alignment carried out on 26.10.2010 by SUN Technician Mr Sudhakar Reddy (cell no [protected]). Gave the complete address details update in SUN DTH connection.
4. Recurring Problem - E16-4 All programs are scrambled from 30.10.2010.
5. Complaint registered after repeated calls today 03.11.2010. Complaint no 1-[protected], by Team leader Mr.Umakanth (cell no [protected])
6. This message can be a caution for all SUN DTH customers. Problem Still not resolved.

Chandrasekaran.K
Flat no 202, Sai Srinivasam Apts, Besides HDFC Bank Lane, Near Suchitra Jn, Jeedimetla Village, Medchal Highway, Secunderabad 500055.
[protected]

Sun Direct Connection — Not working from lost 12 days

I have Sun direct DTH connection since 2008.My Smart Card No is [protected] . it has to enclipe the direction to get signals. it should be done by the company only with free of cost. i am contacting lost two months.From lost 10 days i did not get any progrems.already i compliented in customer care many times .but they told me problem will be rectified with in 48 hours.these are the complient Nos,
1) [protected].
2) [protected].
3) [protected].
4) 1-[protected].
And daily i am colling those people and they are telling the same thing but till i did not get the things done.

SUN DTH — satellite system

my card no is[protected] R IN THE NAME OF PARDEEP SINGH

PL CHANGE THE SETLITE SYSTEM WHICH SHOW THE MASSAGE AT THE TIME OF STARTING




K GROVER
[protected]

SUN DTH — DTH satellite problem , not attending to complain since last one month

Some of the channels are not working . I have complained to the sun tv customer care more than 5 times in the last one month but no one has attended to the problem. They are saying the setelite has to be reset by our technicians and they would do it free of cost. but due to non availability of technicians it is taking more time to attend to this. but all i am requesting sun tv to attend to this problem else they should take out his unit and refund my money so that i can go to another service provider.

Thanks
Tarani Panda / mob [protected]

SUN TV card no [protected]

I use Sun DTH and my smart card is [protected] . I see 'E50-32 NO service available" kind of error for most of the channels for the last 3 months.sometimes i can view some channels, but dish direction need to be changed soon.I always faced poor signalling problem. I called customer care to Delhi. They guide me to reset the factory setup. But still Iam sufferiing the same problem.I have logged many complaints but not action has to be taken as yet.i contacted to the distributor in by phone on [protected], but they said their technician will come and rectify the problem . I tried so many times to the sundirect customer care and distributor but no body came.kindly take some necessary action.

Kuldeep Singh([protected])
RZ-B-1/133, Gali no.3
Shiv Main Market, Vijay Enclave,
New Delhi-110045

SUN DIRECT DTH SERVICE — Dead Service For 2 Months

There seems to be massive maintenance triggered by Sun DTH for realigning the dish. Initially, the STB prompted warning message to call technician to fix this issue free of cost. I made a request through customer care. No one turned up. In next couple of day only few channels showed up. Though I paid for premium channels I was not able to receive any of them. And in next couple of days, the entire service stalled.

I don't even get a single channel for past 2 months and I am still paying for it. I can neither withdraw the amount I recharged nor get this issue solved. I called up customer care several times. They keep asking routine questions and finally promise some technician will reach us in 2 days. I hear the same template message every time I call. Also the nodal officer number for TamilNadu is not reachable.

Complaint Nos:
1: 3158552
2: 1-[protected] Time Of Call[protected]:18 PM

Sir,
I Anish c Thomas Smart card No: r [protected] is a customer of sun direct dth ltd.
I shifted My room From # 31 munniappa layout To next building # 306 munniappa layout
So please kindly send your man to help me for setting the dish.
Thank you... your's faithfuly

(Anish c Thomas)
smart card no: r [protected]
box no:H [protected]
moblie no:[protected]

Old Address New Address

# 31 Ground floor, 3rd cross, #306 first floor,
munniappa munniappa layout,
wind tunnel road wind tunnel road
murugesh palaya murugesh palaya
bangalore -17 bangalore-17

I have been using Sun DTH for last 1 year and for last 2 months I am also facing a same problem. I am getting 'E48 - No signal' error. When i called the customer care, they were telling me to do as per their instruction with the DTH remote. When it failed, they informed me to contact the local distributor. No one from Sun DTH have come. I am feeling bad with Sun DTH now. Though I have made money to Sun DTH, they are trying to cheating us by not attending my problem for last 2 months. My smart card no.[protected].

Subramanyam C D
[protected]@hotmail.com

I am the costemer of SUN DTH. From last two Month I am complaints to change tune of satellite. My smart card no[protected] My Name is Ravikumar.K . My complaint is that SUN DTH changed to somany channel to other satellites. Your chaneel itself shows the same and distributor or dealer will come change it without any cost. I Am already done the same to call centre[protected] but highly regret to intimate that no body taken any responsibility to do necessary or atleast a minimum courtesy to enquire whether it is rectified or not? And now a day facing the problem to get the telephone due to the reason speak to them . And you your dealer number neither they are picking up the telephone nor (Prism Infratech) they will come do it because they will charge Rs. 200/- for their visit. Then what is remedy. Pls find solution. Or Please take back all the equipment and re-imbersurment to me. Actually i am fed up. The reason is I have spent my money for that i am not getting any return. So please take the action and immediate do what ever suits to you.

Thanks & Regards

Sun Direct — Dish tune up not done for last 3 months

Hello,
I am consumer of Sundirect Satellite TV.
my Smart card number is [protected].
I have done recharge for 2 months by OCT 2010
there was a information displayed sundirect all channels were moved to new Satellite and Sundirect will do free alignment for all consumers however this was not done for last 2 months.

i have tried to reach the phone number displayed[protected] , there was no proper answer when this will be done.

need your assistance it pushing this and get this long pending issue fixed.

Thank you,
Consumer

Sun Direct — No attendance to the complaint of No Signal in Dish

We have taken Sun Direct Connection about a year back, initialy it was ok but from past 6 months their services are simply yuck their dish is almost most of the time out of signal, after many complain on their customer care there is no response, they always give false promises and their engineers never turn up.

Please adhere to this matter it is simply matter of cheating.

The news of this irregularities by Sun Direct officials nad there customer care in chennai as well as other district areas complaints news has been published and the customers has to put an FIR against such Channels peoples who are playing with customers value and time by calling and requesting 100 times and no responce and no technical persons they are sending till now from there side the people must come forward to lodge complaint against them by putting smart card number in cousumer complaint website and a action must be taken against them immediately

REQUEST FOR IMMEDIATE ACTION AGAINST SUN DIRECT FOR THEIR IRREGULARITIES ISSUE

Anand Krishnan
Journalist, TN state
Coimbatore, Tamil Nadu

Hello
My Smart Card No-[protected]. I have activated my account on 02.12.2010. Since than I am not getting any reception of Sun Direct. Message displayed on the TV screen was "Searching for signals"
I lodged a complaint on 04.12.2010(Complaint No [protected]). I was told that dish need to be realigned since Sun DTH satellite is relocated. Technicians will be visiting soon to my place.
Till date nobody has attended the complaint. I have contacted several time customer care and every time I was told that "Very soon some body will be attending your complaint". Even after 22 days no body has attended. 1 month of validity period is also lost without any service available. I sent complaint through e- mail also on 03.12.2010 and 16.12.2010 but no reply is received till date. Ultimately I contacted the local distributer of Sun DIRECT and his technician did the realignment and charged me Rs 250.00 but still no signal is received. Now E-100 and E-16 messages are only displayed. On 30.12.2010 again I contacted customer care and as usual they assure that technician will visit but no body has turned up so far.
As a last resort, I request you to do some thing at the earliest. Can somebody help me.
P D GUPTA

Require solution for your problem.?

Send mails to all the following email ids in the To or CC...One of them (assuming some one will be always against some one, takes this option to revenge others) surely take this problem to higher officials.

[protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in,
[protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in

this is sundirect problem proven solution

and waited for another 45 days. no reaction. my local distributor recommending to trash it and he says he stopped selling them and switched to airtel.

I have recharged Rs 1000 on october. I would have been more than happy if I got that refunded but according to Customer care I cant it seems

smart card no [protected] set top boxwith remote sl no p[protected] signals not receiving complete dead.installation address 51/5 p w d quarters nandini layout bengaluru 560096 ph no. 23195275 .since 20days not taken care to setright.shall i approach consumer forum?

Last five months iam getting a similar message. Everytime I call the CC they say person will come and solve it. Today when I asked have u been charging for these 5 months they said Yes! What nonsense, they charge for not providing the service also? Then they say will extend your validity. Did a big mistake by buying SUN DTH.

my name is R. Juliet.. this is my card number [protected]R... there is no channels are not displayed.. if we operate the channel there is no signal box is displayed on tv screen.. i bought this dish only 3 day before.. there is some problem... plz do the correct one.. jaya tv, jaya plus, mega, raj, kalaingar, kalaingar seithigal, chutti, makkal, sony max, dd hindi, this above channels are not displayed... plz correct this all

Dear Sir,

I recharged VC No.[protected] through your agent Maheshwari Cabletronice vide receipt No.24304 dated 07/04/2001 still not getting Asiant and Asiant Plus Malayalam. I will approach your agent, they can not take any responsiblity and lose taking with customer. Kindly do the needful and I looking your prompt servict.

Thanks and regards


Manoharan
m.[protected]@ticb.com
[protected]

Hiwe are using DTH from so many days and we had a problem with that now-a-days that there is no single for every channel, so plz retify this problem as soon as possible


ph.no: [protected]

SUN DTH — renewal wrongs and no response from customer care

(1) My SIM card NO:[protected] and hold annual subscription for a basic telugu package of SUN DTH and purchase THREE add on channels at one time every month.
(2) When I have paid for annual subscription they show monthly renewal. their annual is from 15-5-11 to 27-4-12. Hundred times calling also they dont respond. Annual period is[protected] to[protected]
(3) I have three add on channels and should get 15% discount every month purchase. again there is no response.
(As per their advertisement in their site on purchase of Three add on channels at one time I should get 15% discount every month since it is purchased every month.)
(4)Their basic Renewal polacy is wrong: For example. Say from 15th May to 14th June is a month and they do the renewal on 14th June to 13th July for the next round. Remember for 14th signal I have already paid and they are charging me twice for that day. By year end I lose nearly half month subscription amount like this for no fault of mine. I tried to explain to the customer care a number of times. (5) The print out I took from my SUN connection account attached to this complaint explains this
I want through this complaint all the SUN cosumers to get benifit: 1. Remit back 15% discount for all the months for add on channels
2. Effect renewal (in all future occations)on the due date not for the signal paid date i.e example: if for a month the period is from 15th to 14 th the renewal date is from 15th again not 14th as is being done now. This saves nearly half month subscription for me in a year. I WANT A SOLUTION FOR MY PROBLEM WHICH HELPS ALL OTHER SUBSCRIBERS AS WELL.

SUN DTH — additional to my complaint dt.28-07-2011

Additional irregularities (addendum to my complaint dt.[protected]
(1) My SIM card NO:[protected] and hold annual subscription for a basic telugu package of SUN DTH and purchase THREE add on channels at one time every month.
(2) When I have paid for annual subscription they show monthly renewal. their annual is from 15-5-11 to 27-4-12. Hundred times calling also they dont respond. Annual period is[protected] to[protected]
(3) I have three add on channels and should get 15% discount every month purchase. again there is no response.
(As per their advertisement in their site on purchase of Three add on channels at one time I should get 15% discount every month since it is purchased every month.)
(4)Their basic Renewal polacy is wrong: For example. Say from 15th May to 14th June is a month and they do the renewal on 14th June to 13th July for the next round. Remember for 14th signal I have already paid and they are charging me twice for that day. By year end I lose nearly half month subscription amount like this for no fault of mine. I tried to explain to the customer care a number of times. (5) The print out I took from my SUN connection account attached to this complaint explains this .
(2) Subsequent to my complaint above I visited SUNDIRECT nodal officer located at Hyderabad(Bowenpally) on[protected].To my surprise I found additional irregularities as listed bellow and their explanation for the same:
(a) To cater to my add on channel payment requirements I keep a sum of approximately Rs.300/- requirements. They have deducted Rs.99 (taxes pre-collected) towards monthly renewal off Telugu basic package on[protected] which is in addition to my Telugu value pack one year subscription( Rs. 1187.67) already collected by them on[protected]valied upto[protected] as per their annual renewal scheme prevailing at the time of renewal). Yearly renewed package was changed to monthly renewal at their vim’s since amount credit is available in my account and charged additional amount. THIS IS HIGHLY IRREGULAR and I WANT MY ANNUAL RENEWAL SCHME TO BE CONTINUED AS THIS SAVES NEARLY FIFTEEN DAYS FOR ME IN AN YEAR. Additional Rs.99 charged must be refunded.A copy of money collection made by them is enclosed.
(b) They told add on package discount 15%was discontinued from April 2011 thought the advertisement is still there on their web site.
(c) A day advance renewal on add on package is embedded in their renewal soft ware as per renewal hour which they cannot help me –BY RENEWAL ON THE EARLIER DAY THEY ARE CHARGING ME TWICE FOR THE SAME DAY AS EXPLAINED IN MY EARLIER COMPLAINT.
I want through this complaint all the SUN consumers to get benefit: 1. Remit back 15% discount for all the months for add on channels
2. Effect renewal (in all future occasions)on the due date not for the signal paid date i.e example: if for a month the period is from 15th to 14 th the renewal date is from 15th again not 14th as is being done now. This saves nearly half month subscription for me in a year. I WANT A SOLUTION FOR MY PROBLEM WHICH HELPS ALL OTHER SUBSCRIBERS AS WELL.

most of the channels like chutti, makkal, kalaignar, java etc, . are always no signal, I tried many times in dish. my f**in money are wasted. i hate sun direct...:P

sir, i am rajeev kumar singh & my sun dieect smart card no is [protected]r my prolam is my chennl star gold is block and hungama channl in tamil pl chang in hindi lagveg in hungama channl and restaed star gold thank you m no [protected] mumbai

please provide all channels at 143 RS; initially you gave the advertisement about all channels at RS 75 per month, but now why increase ?
you gave particular channels at separate charge, why?????? some channels you blocked why???

setoffbox not working

[protected] smart card [protected] mobile

sun-direct-paid-amount-and-the-fifa-add-on-pack-yet-not-activated

My id:[protected]. FIFA pack not activated. Amount was payed through sundirect website through net banking.. Recharge was successful but pack is not activated

Worst service.customer care is worst

channels are not available on raining, signals are unavailable. Then what bloody dth service is this
even people with digital receiver is getting channel in rain or storm whatever

I am continously trying to recharge my DTH account with toll free no[protected] past three days. in this move I lose my incoming and outgoing calls. I didnot recharge my account till this time. please arrange easiest method.
Now I request you, to recharge my account. particulars are bellow
Sim card no[protected] R

Setup box no C [protected]

Recharge PIN [protected]
Srl no. T[protected]

I wasted a lot of calls trying to contact the toll free number and the customer care. Nobody bothers to answer even if one succeeds in contacting them. The set top box gives out a mild electric shock on the surface. My complaints have fallen on deaf ears. Please do not subscribe to Sun DTH ever!!!

Sun Direct — not installed channels

even after paying the amount, this company has not installed the channels after 8 days.

Hi All,

I too got 'No signal ', some times ' Searching for signal' issue
in my sun direct in Raining times.

After I contacted the customer care, they told me to remove the card, 3 wires related to TV and Set top box. Unbelivable, I got my signal back.
I hope some due to the chip issue or microprocessor issue, it happends, You also try disconnecting wires and smart card and try once.

by
Ramesh.

PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES

Sundirect — VERY WORST SERVICE/RESPONSE FROM DISTRIBUTOR AND CUSTOMER CARE

I bought sun durect DTH on 17th Decfrom distributor chennai (Chandra traders, Selaiyur).. it was working for hardly 1 day then it got some problem( set top box not working). then i contacted customer care, they initially try to give some instuctions but they couldn't able to resolve the problem, they directed me to contact the shop i purchsed the settop box. I contacted the shop they initially told that they will send some of their representative to take care of it, but yesterday they said i need to conatct the distributor (M.S. distibutors) or the person who installed the sundirect . But tried to call them with their land line phone[protected] cannot able to reach them, since yesterday, always busy( not picking up the phone). I Believe SUN group is having good reputation with public. I believe these people will spoil it. It is not good to handle the customer like this. it will defently irritate the customer. Please help to resolve my problem asap.

Thanks...

I am continously trying to addon my DTH account with toll free no[protected] past 15 days. in this move I lose my fav sport Channel. I didnot addon my account till this time. please arrange easiest method.
Now I request you, to addon my account. particulars are bellow

iam not get till now subscriber ID, how create User Id and Passward
Sim card no [protected] R

Setup box no C [protected]

Hi Friends,
"HAPPY NEW YEAR" ... I am K . Medeswara Rao From pedanandipadu [p.o] [m.d] in Guntur [district], A.P please forword the details of all sports channels in sun direct and price also i want to install those packages and please send me the details of the customers i will meet for these installations please send me sports packeges...

I have purchased a recharge coupon of Rs.100 and called the sundirect customer care and told them that to activate ten sports channel on my TV on 30th december 2008, but they have not activated till now

I am residing at Gurgaon Sec-4. I ordered sun direct 2 days before, I spent Rs.100/- only to get it activated and now it is arround 36 hours passed but no channel is working, I talked with the Costomer Care and My Dealer at Gurgaon.Even I made full payment but still suffereng from there response. So Don't use Sun Direct. I am going to lodge a case in Consumer Forum it will not started tomorrow.

Abhishek Srivastava

IT IS VERY USEFUL IN ALL PEOPLES

i want to"SUBHAVARTH" CHANNEL IN TELUGU packages and please...

Hi Gents,
Good day!!!

As a member of a service industry, i am telling Just believe me This is the WORST SERVICE i saw in my life. No one can give such a worst and poor service in the world. In the road side tea shop fellow is doing good customer service. .i can not compare with others at all.

SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE

If some one decided to buy, please Dont buy Sun Direct. if still you want to buy its you are inviting RESTLESS moments to yuor sweet home.

SOoooooooooooooooooooooooooo much to write it wont be nice..

sun direct tv private ltd — not activated after recharge

hello sir,
your message dated on 30/01/09 time 14:45
top up successfull customer no: 0169534
smart card no: [protected]
pin no : [protected]
customer name : R.DHANA SHEKAR
Till now you have not activated the DTH service. we are waiting for two days for its activation. till now it was not. the telephone line is also busy always, so we couldnt give the complaint. please activate the connection soon...
Thanking you..

I have been trying the customer service no to recharge for RS 100 to get the starcricket channel for the past four days(from 29/01/09).Till now i could not get the line in both toll free as well as the landline number.

Really it is very irritating to me without seeing the cricket channel.

can anyone give me the solution to get the line for those numbers.
Very bad customer service.Always it is busy.then how the customer can activate the account for their required channels.

Provide some suggestions to improve the problem.

ur dth service is worst u r not fit for this service.please suck

this is inform you that my dth is not working since 2 days its showing some mesessage like check ur signale. please check our signal solve our problem as earli as possible dth cod id [protected] r

Sun Direct is worst and fraud service. They do attractive advertisement. But nothing in real. I bought Rs. 130 for recharge coupon from SRP Communication, #6/25, 7th Main Road, N.S. Palaya B.T.M. 2nd Stage, Bangalore 76(Prahanth Sajjan - [protected]) and his friend[protected].

Simply fraud service. No customer care number is available.

I couldn't understand, how they simply cheat and running the business. I need to promote the awareness sun direct cheating business.

Shop Outlets, selling Sun direct recharge coupons have no idea about the SUN DIRECT plans.

Please pass message to your friend and relatives to get the awareness of SUN DIRECT DTH fraud.

- Regards, Raj

Worst customer care I have ever seen in my life...

These people are simply fruad. No customer care number is available.

One of the worst dth service ever seen in my life...they are sucking blood and the set top box is junk one...and the customer care is really pathatic and they say they work round the clock but they only pick the phone b/w 10 to 5 and that too after 5 to 6 tries...to that land line...
I am requesting you never ever opt sundirect...

WORLD'S VERY VERY WORST DTH IS SUN DIRECT. I BOUGHT RECHARGE CARD ON 16TH FEBRAURY. THEN I RECHARGED THE DTH BY CALLING [protected] ON 16TH EVENING.. BUT CHANNELS ARE NOT SEEN UPTO 18TH FEBRAURY. I BOUGHT CARD FOR ONLY 100 RUPEES. BUT THE CALL COSTS WHICH I MADE FOR SUN DIRECT IS MORE THAN 45 RUPEES.

SUN DIRECT DTH SERVICE — SUN DIRECT- WORST CUSTOMER CARE

THE MOST WORST CUSTOMER CARE I HAVE EVER SEEN.
THEY NEVER RESPOND PROPERLY. WE HAVE SPEND SO MUCH
MONEY OVER PHONE CALLS FOR THIS WORST CUSTOMER CARE
BUT THEY NEVER RESPOND IN A GOOD MANNER. THE MOST WORST SERVICE.!!!

The Service provider is very worst, their number is always busy, for recharge we have to try their number for more than 2 hours. They dont have much infrastructure to support. Just because of having political back ground threatern the public.

hi it will be good i[censored] people add the reacharge option using CC or Bank transfer option

Very worst DTH customer service in india.

I sending this 2nd mail to your concern and hope that it is taken note of i.e. Your concerns customer care service is all doll and there is no proper reply from you'll. There is no proper service and accounts being kept. Ur service people only cheat the customers of their recharge amount. The worst thing is that in December 2008 I had my amount of recharge till December 31st 2008, but with all that I had bought Rs.400/- to be recharged in advance so that my TV channels will not be cut off at the end of Dec. but when I had recharged the amount of Rs.400/- the girl who took the amount said that I will have to recharge again by the end of Feb.2009 I had taken Venus Plus for Rs.130/- pm since I have a one year free till May 2009. I want to know what has happened to the balance of my money which I have spent. (130 for 2 months come toRs. 260/- and the balance of Rs. 140/- is gone to someoneelses pocket ) Is that the way SUN DIRECT WORKS or are they ment to cheat the public WHOLE SALE RETAIL.

One more thing is that when we call from outstation other than CHENNAI we wioll have to be sure to spend another Rs.50/- for your telephone bill since u will be kept on hold for no reason known only best known to SUN DIRECT. It is high time u'll start looking into the publics problem and change if not u'll will loose ur customers

reacherge

THE WORST SERVICE PROVIDER WHO DOES NOT CARE FOR CONSUMER OPINION
SET TOP BOX OF WORST QUALITY

very worest dth sun direct

sundirect is very very worst because it's a forgery work.many people un happy with it's condition.

sundirect the worst, they promise channels and remove it, as they like, they dont have standard, they behave like local traditional cable operator, add worst channels in asia, and remove the local south indian channels, the worst.

I DID NOT SAY THAT SUN DTH WAS WORST BUT MY COMMENT IS ABOUT THE ADDON PACKAGE.I CALL MANY TIMES BUT THEY DIDNOT RESPECT ME.THEY DID NOT ASK MY WORDS.
IT IS A VERY VERY VERY VERY VERY VERY VERY VERY VERY WASTE DTH...
by
praveenkumar

Anilkumar from Virar (mumbai) am using Sun Direct Dish connection from Saloni Enterprises, Malad (Phone No.[protected]. It has not working properly.

I first complained for the same on 29th March 2009. Spoke to Mr. Suresh. He told me he would attend to the call on Monday i.e. 30th March, 2009 but for one week there was no response.

I then complained again on 4th April, 2009 and spoke to some operator there. She told me someone would come on the next day i.e. Sunday 5th April. 2009 but till date nobody has come to solve the problem.



Kindly look into the matter on top priority and expedite the same.

anilkumar .p.k
[protected]

best and cost effective dth of market.([protected])

BEST DTH IN MARKET SUN DTH. WE CAN CONTACT FOR DEMO OF SUN DTH ([protected]).
BEST DTH IN MARKET SUN DTH. WE CAN CONTACT FOR DEMO OF SUN DTH ([protected]).

BEST DTH IN MARKET SUN DTH. WE CAN CONTACT FOR DEMO OF SUN DTH ([protected]).

BEST DTH IN MARKET SUN DTH. WE CAN CONTACT FOR DEMO OF SUN DTH ([protected]).

BEST DTH IN MARKET SUN DTH. WE CAN CONTACT FOR DEMO OF SUN DTH ([protected]).

BEST DTH IN MARKET SUN DTH. WE CAN CONTACT FOR DEMO OF SUN DTH ([protected]).

Reumers are always interesting.

Know the Fact with the DEMO. Judge with ur own eyes.

Addesss- SUN DIRECT PVT LTD .ITE HOUSE. NOIDA SECTOR-4

the cheapest in all dth.

they are bloody rowdies charging a high price foa all pay channels

Yes. This is very very poor service for customer care.. Because only one number he gave for customer care...I am trying last 2 hrs but cannot connect the customer care. Very very worst service...What is the procedure of surrender the connection...your view please...

The sun Direct DTH is the worst dth service in tamil nadu... i have called them at 18.04.09... mbut no one picked up my phone... they are useless fellows... what the are doing?.. simply sitting and themselves... i am going to inform all of them in our surrounding just remove that, put in tata sky...once more you are yourselves...

Pls dont buy this Sun Direct DTH. Very very worst perfomance and customer care...

I am trying the sundirect number 39407575 and[protected] and their Tamil Nadu Officers number 43411434 but the number is engaged all the time. When the nodal officer number is ringing, there is no one to pick up. I think when they are in the seat they keep the receiver down and they are leaving the seat they will keep the phone properly.

Very Very Poor service from the Sundirect.

I am trying to call customer care service since 4 days. I am not successful so far. Its worst customer care service. Not only myself getting the problem. For entire my native place getting the same problem.

I had my own complaints and had reported here.
Sun DTH service is the Worst DTH Service.

when we watch cable TV. we notice the word "sun direct" when electricity go on or off. what is that please. informe me and why?

COMPLAINT REGARDING VERY POOR SERVICES OF SUN DIRECT(DTH SERVICES)


I took a Sun Direct connection from SUN DIRECT TV (P) LTD. Distributor office M & S Technologies 183, Anand Complex, Pitampura, New Delhi -110034 on[protected] with 103 free channels. The distributor assured me to give certain 103 channels on the subscription of Rs 999/- on behalf of the Company. But after 1st April 2009 one channel namely COLORS is not coming on my TV. I called on the help line number but It was told that this channel has been a pay channel now and we can not give it with free channels. It means that if the any other channel become a pay channel after some time than I will have also to pay for it.
I have a subscription for 10 months and I must be given all the certain 103 channels as I paid for. I have a contract with SUN DIRECT for 10 months, I don’t care how many channels are connected with this channel in what terms and conditions. If I knew about the very poor services of this SUN DTH Service, I never went for this service. I think I have purchased a tension for my self but not a SUN DTH Service.
It is my humble suggestion to all the customers to think this type of cheating full and careless company policy before to go for this very bad SUN DIRECT service.
My particulars are as follows:-
Smart Card Number R[protected]
Set Top Box Sl. No. P[protected]
Delivery Challan No. DC 449
Mobile: [protected]
HEMENDRA KUMAR
Compalainant

i made my bigest blunder in my life by buying Sundirect...all of my friends have Tatasky..they all recomended Tata, but i bought Sundirect inspite of their warning..am a fool now..and Sundirect proved that..LAST SEVEN DAYS I AM TRYING TO CONTACT SUNDIRECT VIA TELE #S [protected] /39407575..ITS EIHTHER ENGAGED OR ALL LINES IN THIS ROUTE ARE BUSY MESSAGE ..IT TRIED IT FROM LANDLINE AND MOBILE OF 3 DIFERED SERVICE PROVIDERS ..NO GO ..IF THEY CANNOT EVEN RUN A PROPER TELEPHONE SYSTEM, HOW CAN THEY RUN THE ENTIRE CABLE NETWORK..PATHETIC.. I THINK THATS CAIBRE SUN NETWORK HAVE. I AM GOING TO WARN THE ENTIRE WORLD ABOUT THIS

i made my bigest blunder in my life by buying Sundirect...all of my friends have Tatasky..they all recomended Tata, but i bought Sundirect inspite of their warning..am a fool now..and Sundirect proved that..LAST SEVEN DAYS I AM TRYING TO CONTACT SUNDIRECT VIA TELE #S [protected] /39407575..ITS EIHTHER ENGAGED OR ALL LINES IN THIS ROUTE ARE BUSY MESSAGE ..IT TRIED IT FROM LANDLINE AND MOBILE OF 3 DIFERED SERVICE PROVIDERS ..NO GO ..IF THEY CANNOT EVEN RUN A PROPER TELEPHONE SYSTEM, HOW CAN THEY RUN THE ENTIRE CABLE NETWORK..PATHETIC.. I THINK THATS CAIBRE SUN NETWORK HAVE. I AM GOING TO WARN THE ENTIRE WORLD ABOUT THIS

DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
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DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
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hai i have recharged my account on 3rd of april but its been more than 25days and the activation is not done there has been a very poor responce from the customer care the have been saying that they would do it in 1/2an hour its been a daily stress i have recharged for three months recharge pack i would like to know a proper answer for it

Like other brothers Ihave also get installed SUN DIRECT ANTENA with card no[protected] R in my house at ZIRECPUR in Punjab state in the month of Feb, 2009 Now I relising that it was my foolishness to contact dealers of such company and have requested to get this antena removed from the roof of my house even without any refund just to be free from tenson
with thanks& regard to SUN DIRECT TV[P]LTD8

I am continously trying to addon my DTH account with toll free no[protected] past 15 days. in this move I lose my fav sport Channel. I didnot addon my account till this time. please arrange easiest method.
Now I request you, to addon my account. particulars are bellow




Setup box no R [protected]

I am continously trying to addon my DTH account with toll free no[protected] past 15 days. in this move I lose my fav sport Channel. I didnot addon my account till this time. please arrange easiest method.
Now I request you, to addon my account. particulars are bellow

My Mobile no : [protected]

By Rakesh

i want dubai customer care no

Sir, I am a sun direct tv customer. My Smart Card ID is [protected]. I am already recharged my monthly subscription upto Jul 2009 and Pay channels upto June 2009. Today the 06th May 09 I am not geeting any of your pay channels and am trying your telephone for last one hour and it is telling that all lines are busy what is this ? Is it your servce. Please reply me immdiately.

I am using your SUN DTH for the past one year (My Smart card
number-[protected]R/
Set top box number -C[protected]) & have recharged the same before my
expiry date.

I am not receiving any paid channels from 04th May
2009, the same was reported to call center vide complaint numbers
0010 2332 on[protected],[protected] on[protected] & [protected] on
[protected].
I received an answer that due to some technical fault the service will
be resumed
shortly, but still for the past three days i don't receive any channels.
I do not get proper response either from call center number 044
39407575 or even from your office number[protected].
I

A WORSTEST DTH SERVICE I EVER SEEN IS SUN DIRECT AND THE CUSTOMER CARE NO IS SIMPLY BOGUS.

THE WORST EVER SERVICE OF SUN TV SUN DIRECT NO WONDER THEY BECOME BILLIONAIRES BY CHEATING THE PUBLIC!

This Sun Driect Have the ever dirty and illitarate people to give the service. I had called up the Dealer And has to wait for 5 days to get the thing done. The engineer came to my place and said he requires 150 Rs as he came driving the bike to myplace. Can any of the officials tell where is the forum which tell what kind of charges for which problems. This is really rediculous to see that the this dirty service provider is not banned for giving the service. I will suerly longe a complaint with the consumer fourm and wil see what happens if I don't accurate details of the payment of Rs 150 whish i gave to the engineer for just rotating the Anteena Head

PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES








very bad

SunDirect is fast losing the initial impression they had made. With more sincere competirors they are sure to find survival more difficult.

Their service is far from satisfactory. When customer complaints seem to be falling on deaf ears, what is the use of complaining at all. It only serves the purpose of venting one's frustration out..

Sir, When I Recharged Sundirect subscription on 3rd May, Unfortunately it has been recharged to another customer. I have compliant to customer care 3 times (Ref No:[protected] on last dated 11/5/09), but till it not rectified and not responce from their side. My VC No:[protected]. Please do your best.

It is a simple request . Please remove the toll free number and the kerala customer care no from your brochure. Because both are useless. Please arrange some other number for kerala.

sir mai ek cable opreter hoon aur ek dusre cable opreter ne ek sun dth ka set up box cable par chala rakha hai jiska v.c. no. hai CEFEMNQNRSQ

Hi..m from ahmedabad...i want suggest all customers tht pls dont buy sun direct..at any cost if it is given in free amt...it's customer care is bad among others...i spend more than 90 rupees in making call for recharging my sun direct account...no any proper response frm any of the person...sun direct is d worst among all d dth...so be carefull before buying it.

I am expereincing lukeworm attitude of SUNDTH towards theorir customer's complaints. I bought SUNDTH in Jan 2009[ Number: [protected]]for one year with six months subscription to Star Cricket. Abruptly Star Cricket was stopped in the third week of May 2009 and inspite of my three reminders sosfar, Star Cricket is still to be enabled. I have contacted the nodal officer also thro mail. I contacted customer care thro net and phone. All are no avail. It is indeed very poor service after sales and i look forward to remedy this problem. i am thinking of approaching the consumer forum.

POooooooooooooooooooooooooor Customer care, would never advice to buy sun tv.

it is a not good decision incresing the monthly rental,

please dnt subscribe to sun direct, dnt b foolish

WORST CUSTOMER CARE
Don't Buy this, if they opt for free.

The customer login page does not work, i ve tried for many times for the week and also tried customer dont care - number; and really they put you on the IVRS of their PROMO. for 30 min and the line gets disconnected, people beware of SUN DIRECT.

I hope this is the worst dth service... please every one tell all ur friends not to subscribe it... We are not able to access any channels from this.. waiting time when we call to the call center is around 40 minutes... though u r not going to have the service

We have purchased sun direct before 6 months & after 4 months connection is not working, now it's more then 2months they are not responding for repair, we have complained many times in customer care & distributor also but they are unable to resolve the problem.

if we asked to distributor for repair then he says the sun direct company is responsible for that & if i asked in company customer care they asked - distributor is responsible for that.

SUN DIRECT IS VERY BAD IN TERMS OF CUSTOMER SERVICE.

Regards
Prateek Agarwal
D-90, Dayal Bagh Colony,
Faridabad
[protected]

Your service is Very Very Very Bad. See my feelings, I can not express by words. my service provider is from Karunagappally, Kollam, Kerala. I have charged Rs. 200/- for Set max for seeing IPL. However, after 1 month they are saying no balance when I ask a Topup for star cricket. So pls, avoid to give the service this kind of frauds. And the service which they are providing is HELL. Really It is very big loss for me by choosing Sun Direct. Plz do not subscribe this type of cheating service.

I have purchased Sun Direct DTH on 03.06.09. They said the services would be activated from 04.06.09. As usual it didn't happen. Late night on 04th, connection got activated. But only Sun shine pack activated where as I have paid for Tamil pack, Mercury (Star movies, HBO & Sony pix) & Star sports, ESPN, Star cricket pack. I logged online for checking for the details & shocked that the owner of the smart card was not me. I called Customer care (one of the worst ever I have seen in my lifetime) & got the reply that you have to deal with distributor / dealer. Very very pathetic. I had called dealer & fired him. He said that he will issue a new smart card as there was some data entry issues. Next date till I called them at 10am, nobody was bothered to call me for new card issue. I got a reply from dealer that he's not having manpower to issue & will issue the next day. I replied, you pay me back whatever I have paid. He said OK, we will have to less installation charges. I told I will not pay even single penny, Please take back all your equpiments. Then he conviced to send a person & I got the card replaced. After which I got all the channels for what I have paid. Since I don't want to waste the same during my recharge, I thought I will subscribe online & visited online. I was not able to login at all & it replied Invalid Login. I called Customer care who replied the same like a baby, contact dealer. NEVER EVEN THING OF GOING FOR SUN DIRECT DTH & AM PLANNING TO RETURN. Can somebody suggest me some good DTH.

it is horrible to deal with them.There is no support at all.I have recharged my account today and I requested for activation.Then they told me that the activation will be done within 1/2 an hour but this has not done yet.I called them up(numbers I have called[protected], [protected]) but the line shows always busy... what a horrible custemer support...
Very bad bad bad bad...


by

Binu Joseph.
Bangalore

Sun direct has to improve a lot in their customer care, as the number of dissatisfied customers are increasing day by day.
I am a disatisfied customer whos fed up with sun's customer care and im gonna cancel my connection.


I wonder why they advertise a customer care no: 39407575... Either it will be busy or no one wil pick up this number.. pity on u...

Today I came to know that Sun Direct is cheating people. One guy recharges for half the amount and says I can recharge with the rest amount as and when I require as it is in my account. In fact is was the first person to buy Sun Direct in my village way back when they launched the service last year. It was a good experience but now I stay in Bangalore take the same DTH connection and am cheated. I don't know whether Mr. Maran will read this or not but one this is for sure - "SUN DIRECT IS CHEATING PEOPLE AND THE STAFF DON'T KNOW WHAT THEY ARE DOING". I FEEL THEY ARE TRAINED TO TALK LIKE ROGUES, GIVE WRONG INFROMATION AND EMPTY THE POCKETS OF CUSTOMERS". Please don't buy SUN DIRECT.

Hey friends,
Thanks for all ur comments pa.We were in a plan to buy Sun Direct DTH.Thank God, we didn't buy...

SUN DTH — Beware - Cheating - No value for money

I have taken this connection last month. My smart card no. [protected]R.
First of all - a very irritating advertisement - misleading many people. Just taking huge money in the name of 139 channels out of which 75% are crap something like DD pack which constitutes most of them. They charge you further for each channel you select. ultimately all its economical mode is lost.
My basic pack was telugu i.e. i am supposed to get all telugu channels, but again zee telugu is missing

The distributor took 4 days for installation since he is busy and distributor of other area is not permitted to install in my area. - lodged a complaint - no action - have to keep track of your complaint numbers or else you may be fooled. The technical man is too busy to explain the usage of the system. he dint give me a receipt, no explanation of system, no booklet given

I took a recharge coupun for star cricket. I have put a request for using it only for one month. But it seems we have to keep a track of completion of one month or else it would continue for the next month. I called 5 days before 1 month completion date, they said i have to call 24 hrs prior. however i called a day after the completion date of one month. All this was not told at the time of recharge.
When i contacted the customer care, surpisingly they said if i want they can deactivate the channel, but money will be charged for the next month as well and literally they did it immediatly.

As a sufferer of their service, i request all of you to plz ignore SUN DTH from the list of options while you are purchasing DTH. You will feel cheated for the service you get everyday. I would make every possible step to damage their business, since they dont value our money

i need 2 add espn to my smartcard plz sand me the detail 4 my mail wait4 u a reply

Our home has a sun dth service but some chenels lock when we open the lock, we look at the T.V to fill Pin Code But I don't know, Why we open this lock plz explain

sun direct is very very bad frod ddh in the world. (plese read tamil) sun direct oru kanapundai services, people not boying it plese forowed to your frients

i have bought 1 month recharge 12.9.09 through net i gave all information on the computer is O.K. But the TV is not receiving the channels take immediate action.I have spend more than 50 Rs.

Sundirect DTH is a real cheating organisation which never bother for the customer service from root level staff to chief of the technical pyramid. I purchased/subscribed for fresh connection and starting from installation I faced tremendous obstacles on the way. After repeated complaints through their landline they started progressing and then also I couldn't get my dish connected. I became MAD by the No signal' display. I rang up to all the higher authorities like Mr. Murthi Rao, Mr. Vijaya kumar. Even I visited the Sun direct HQ located at Kottivakkam. I spent 3 to 4 days to get my dish activated. Finally I gave up and changed my dish to Reliance Big TV. What a great Cheating organisation.

They charged 2, 400/ rupees for this DTH. I couldn't get their service for even one rupee. I nver expected such a poor service from such a magnificient organisation. So don, t opt for Sundirect.They are white collar robbers, They are thief. Don, t go for Sun direct.

I got the SUN DTH three months back from the Pimpri dealer, from the day one i am getting the signal problem, the response from SUN DTH dealears is the wrost. Even after repeated compilant techenician are not repearinf ir properely, Now for every techincian visit he asking for service charges of Rs 150. This is the worst service i ever faced in my life.

we recharged for the amount of rs 500 . but still we din get the connection still. v hav called to that toll free and other land line number more than 20 times. NO RESPONSE. money is getting wasted thats al. still no CONNECTION

The signals from SUN DTH was very poor and i had to waste a lot of energy, time, pain to register the complaint (the call centre executives behaviour was like that). Despite registering the complaint no one has turned up for more than a week to correct the set top box. The distributors are still worst particularly Radiant Associates

One of the worst dth service ever seen in my life...they are sucking blood and the set top box is junk one...and the customer care is really pathetic...i had recharged on 4/7/2009 and got disconnected after 2 months.worst customer care, bladdy dealers Sohith enterprises in Vijayawada no support, even they dont respond properly.they don't respond to the complaints..

I am the Sales Manager of SUN dth, I tink You people are all Culprits and without using our service you are making its image down in market.I will file case over you .We are providing the best Dth service.Although I use Tata Sky, but it gets recharge just in few minutes.But Sun Dth ismore advanced, it should get recharged in few seconds.I think all you are fools, blaming our Prestigious company.

Sub.: “Quality of your service is as worst as ever in the earth”
“Show – cause notice” - Reg

I am one of your customers with smart card ID: r[protected]

On Sunday 4-10-09 I bought recharge card for Rs.110/- from a dealer located at Ambatture with scratch pin number:[protected] and card Sr. No.: T[protected].

On the same day, I called the toll free help line and informed them all the details for passing the credit to my subscription account. Till date I am yet to get activation of my receiver.

The ticket No.: [protected] for the complaints lodged on 4th Oct 09, with the response with in 24hours it will be resolved.

The ticket No.: [protected] for the complaints lodged on 5th Oct 09, with the response with in 24hours it will be resolved.

The ticket No.: [protected] for the complaints lodged on 7th Oct 09, with the response with in 24hours it will be resolved.

Now, I propose to fire the receiver set in the public place with the information that the products bought by me has no use and the company sun direct has not worth in extending service to the customers, on Monday 12th Oct 2009, if I do not get the activation with in closure of this working day/ working hours.

You are requested to show-cause as to why I should not execute my proposal well in advance before execution of the proposal.



P.Jagadeesan

My set top box is not working. I call on custemer care but they told me to contact dealer.
i contact dealer but he is not responding last 5 days. what can i do

am not geting malayalam chanel

very worst sundirect service we not get any recharge card/topup cards, And also we recharge through atm/debit card through internet i.e.not functioning. SO DONT INSTALL NEW SUNDIRECT VERY WORST RESPONSE FROM THE CUSTOMER CARE, IF CONTACT CUSTOMER EAST ZONE, THEY RESPONSE SORY WE ARE HELP LESS KINDLY CONTACT YOUR AREA DISTRIBUTOR OR YOUR ZONE CUSTOMER CARE

Sun Direct DTH — very worst customer care service

I have used in sundirect in my home. morning i got the service. then its not working then i checked the status of my bill. today is the last day. then i will recharge my account through phone. i checked the recharge status and its updated. but till now its not working. i tried to contact customer care last 4 hours till now i am not able to reach them.

Sun Direct DTH is the worst service giving channel and no one in the custonmer cell is giving proper answer I have wasted my money in getting the connection and also making complaints since 4th October 2009 and contacting them over phone daily spening nearly 20 rs

i have re charged 100 RS but they dint activated yet

sm card no.r [protected]
name : dinesh bhai
activated card no:[protected]
pls consider my oblication

I am form H.P. Baddi my connection is not working since last few week i complain many time i got the answer that wait for 48 WORKING HOURS . I wait for but no response.many time tried to talk to the senior executive they hold me for some time[protected]-------and no response. One of the worst dth service ever seen in my life...they are sucking blood and the set top box is junk one...and the customer care is really pathatic and they say they work round the clock but they only pick the phone b/w and start the record[protected]please tell your card no, what is your address, what is the problem and then hold.
I am requesting you never ever opt sundirect..

I want 6 months or for a long period subscription for my DTH.
As i hv recharged the package in this month with Rs. 364, but i hve got the subscription for one month only, so plz tell me hw can i extend the validity for a long period
thanx

I want 6 months or for a long period subscription for my DTH.
As i hv recharged the package in this month with Rs. 364, but i hve got the subscription for one month only, so plz tell me hw can i extend the validity for a long period
thanx

One of the worst dth service ever seen in my life...they are sucking blood and the set top box in smoking one...and the customer care is no respones