[Resolved]  Sun Direct — Sun DTH Service Request not resolved, 26 days over

Address:

Chennai, Tamil Nadu

1) 14-May-2010 - Service request to Sun direct Helpdesk[protected] for shifting DTH due to change in address within city. They hesitated to provide a request No. and informed to raise a request with dealer. Contacted dealer (distributer ID[protected] on their helpdesk No. 91-[protected], 63, 64. ETA(Expected Time of Arrival) of service engineer given 17-May-2010. They hesitated to provide a request No.

2) 17-May-2010 - Follow up with dealer. New ETA given 20-May-2010.

3) 20-May-2010 - Follow up with dealer. New ETA given 24-May-2010. Again hesitated to provide a request No. New ETA provided 28-May-2010.

4) 1-Jun-2010 - Contacted Sun direct Helpdesk (Sugandhi) and explained the situation. Now they have given a request No. [protected]. New ETA provided 4-Jun-2010.

5) 5-Jun-2010 - Follow up with Sun direct helpdesk (Abdul). Issue escalated to their Manager Murali. Murali informed within one hour Mahesh will call me and new ETA provided 7-Jun-2010. - No one called up from Sun direct.

6) 8-Jun-2010 - Raising this online complaint against Sun direct TV Private limited with Indian Consumer Complaints Forum for not providing timely service after sales.

Info: Date of purchase of DTH connection - 15-Feb-2010, Smart card is still active and first recharge date given by Sun direct is 15-Jun-2010.
-Jeevan Krishna, Phone. 91-[protected], Contact me over mail/ phone if you need further information.