Sun Direct DTH (Mumbai) — Extremely Poor Service / Non Responsive Behaviour

Gus_69

from Hyderabad, Telangana

Address:

Thane, Maharashtra

SUN DTH has shifted it's channels to a new satellite and for the last one month splashing a message saying that the antenna would have to be aligned to the new satellite and would be done by their executives free of cost.
In this connection I have spoken to their call centre, their regional manager, their technician. Every time they commit to come and rectify on a specified date, but never turn up. Whenever I call them, they never respond properly. This is going on for the last 3 weeks.
Half the channels are gone and only few channels are seen now.

It is very surprising to note that "SUN" group which has such a strong and professional set up should have such a poor service. They do not seem to have a responsible person in Maharashtra to manager their service.

Looks like one should stick to established players like TATA or Dish - atleast they will behave a bit more professional and responsible.

It is high time SUN's management takes note of the high number of complaints and acts........

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Comments

sreenivasamarth

from Chennai, Tamil Nadu

Sundirect — regarding non response to the complaint

reminder 3
On Wed, 15 Dec 2010 14:05:15 +0530 wrote
>sirs,
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2nd reminder mail
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On Mon, 13 Dec 2010 15:42:36 +0530 wrote
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>Note: Forwarded message attached
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-- Original Message --
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From: "sreenivas "[protected]@rediffmail.com
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To: "nodaltn"[protected]@sundirect.in
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Subject: Fw: Non-realignment
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a.sreenivasulu
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sir,reminding my email
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a.sreenivasulu
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On Fri, 10 Dec 2010 12:16:15 +0530 "sreenivas
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"[protected]@rediffmail.com wrote
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sirs,my smart card No.[protected]name A.SREENIVASULUi am suffering non
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view of my paid channelsactuallyi was in telegu basic package i am
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unable to view not evenmore than2 to 3 channels from the past 2 months
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and also in tamil only sun tv is viewableremainingchannels are in error
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message displays. but every month subscription is demanding pl i was
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also informed the same to our customer caredepartmentbut every time
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they are telling it will be rectified but still today no rectification
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went on. hope i am expecting the rectification from your side will be
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done . you can check with your customer care department how many time i
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was lodged mycomplaints
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with warm regards
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a.sreenivasulu
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cpsugumar

from Palghat, Kerala

i registerd my compliant for no signal in sun direct past 5 months i have tv without picture.before going to buy any dissh tv be aware and alert get the inf fro friends

Leninms

from Chennai, Tamil Nadu

Sun Direct DTH — Non responsive

I have a Sundirect DTH service ( Customer ID No. [protected]) since 2008 and they have changed their Satellite and some realignment of Dish supposed to take up, which was happened in September. I had made a complaint with Customercare on 30th October, 2010 and following up with their customer care and Nodal Officer. Atleast I have spent more than Rs.300 on telephone charges and despite of having reminded on EVERY THIRD DAY, they have not attended this half an hour work leaving me to totally shut down the connection. For the last 2 months they are conveniently deducting the charges without providing service. WHAT AN IDEA MR. KALANIDHI MARANji, the real brother of CABINET MINISTER DAYANIDHI MARAN to make the money after fooling public. Since it is from DMK, I do not expect any immediate solution. The only solution is to shift to other operators and forget whatever you have already lost in subscription fee and telephone charges for making complaints.