Sun Direct Complaints & Reviews

respected sir/madam,

I Mr AVN Srinivas from Kolkata today recharged my sundirect through yr paytm.2times my recharge done but amt not received on my sundirect no [protected].after recarge order received but failed shown to recharge. 999&999 total 1998 deducted from my SBI A/C [protected]. I request you pleae remit my deducted balance immdiately into my a/c.No need to send 999&999 Bal to my sundiect as i again chaged from distributor after confirming that my on line recharge not received.please once call me [protected]/[protected]to confirm that my bal not received to sundirect v ide your order No .38413514&38413882

I shall highly thankful to you.



yours faithfully,



AVN Srinias,

Border Scurity Force,

Alam Bazar, Kolkata-35

DEAR SIR, I AM SHRINIVAS K. GANAPA, SMART CARD NO. [protected] & CELL NO. [protected], AN HD CUSTOMER OF SUN DIRECT DTD HD SERVICE. I HAVE RECEIVED A FAULTY SET TOP BOX WHILE TAKING THE NEW CONNNECTION AND TO SOME DAYS IT WORKED. BUT RECENTLY BY 3 TO 4 MONTHS IT IS NOT WORKING PROPERLY, SO I HAVE GIVEN IT TO THE VENDOR AND HE HAS SENT IT TO THE COMPANY WORKSHOP FOR REPAIRS. AND BY FOLLOW UP OF LAST 3 TO 4 MONTHS, THEY ARE NOT GIVING MY SUN HD SET TOP BOX.

I HAVE MADE SO MANY COMPLAINTS DURING THE PERIOD. BUT NOT RESPONDED BY THE COMPANY.

WHAT SHOULD I DO IN THIS REGARD, AND SUGGEST ME WHICH MEASURES SHOULD I TAKE IN FUTURE TO TAKE BACK MY HD SET TOP BOM OR DISCONNECT THE SAME ?

SHRINIVAS K. GANAPA.
CERTIFIED AUDITOR,
SOLAPUR.
CELL : [protected].

SMART CARD No.[protected] OF SATELLITE CABLE DTH TV COMPLAINT No.1-[protected] OF 08-MAY-2012.

I have complained the above company since 08-May-2012 for simple replacement of Set-Top Box and a score of technical/support personnel for the last six days but nobody has turned up, so far and my problem is unresolved yet.

I am being tortured by the SunDirect DTH by not changing the set-top box and not allowing me to view TV though my subscription is alive and everyday the proportionate amt of subscription is being reduced in their record without providing any service the proportionate subscription for the last six days.

How can I take action against Sun Direct DTH for a solution to my problem?


By M.Natarajan

Hi

This is karunakar Reddy, form SUN DIRECT i faced many problems with customer care executive on 02/05/2012. before this i given compliant against not working of my DTH SET UP BOX long time (21/04/2012) but SUN DIRECT people are not responding in such way, They are closing my SERVICE REQUESTS with out intimation.
my SR>NO are 1-[protected] and 1-[protected]
Sim card number ; [protected]R Settop Box Number: H[protected]

Thanks

Karunakar Reddy
[protected]

Hi

sun direct team iam facing problem last 15 days iam calling cust care but no person r sending the tech person but still on responce my smart card on[protected] my box on F[protected] box dispaly signals E52-32 and my complat on is 1-[protected] pl arreange the tech person to day my Res add[protected] Indiramma nagar rasoolpura police line my cell on [protected]/[protected] my mail id is krishna.[protected]@gmail.com

Set up Box was given on 11April 2012, Still they are saying it will take one week to get serviced as it is year ending process is going on. (Geekay Distributors). Every 3 Months the set up box fails and they are charging Rs. 200/-. Almost 11 Days over every alternative day we are going, they say to come in the afternoon and before coming give a call. If we give a call they still you setup box has not yet came.
Those who give more money or belonging people, they will give the setup box immediately by putting their Smartcard No. For others they are delaying. Also after service they say free exchange within 30 Days, but after 60 Days surely the setup box fails.
Even the replacement setup boxes will be of bad condition, old and sometimes broken.

महोदय
मेरा sun direct समस्या कर रहा है, इस problem से में 2 -3 दिन से परेशान में हूँ
समस्या ये है की television screen पे "E50-32 No Service Available" लिखा हुआ आ रहा है मैंने COMPANY help line में 4 -5 शिकायत कोम्प्लैंत भी की है लेकिन मेरी complaint का कोई मतलब नहीं निकला है
sir
मेरा request है की मेरी इस problem का समाधान किया जाये (sir my request to solve my problem )
Please help me

MY CARD NO.-[protected]
my address
Village - Raneh, Tehsil - hatta, District - Damoh, Pin Code -470 777
my mobile n- [protected]-[protected]

Hello sundirect customer care

your services is horrible, your call center executives are really pathetic, they don't know how to understand customers requirements.
1.) without getting customers confirmation they them self recharge the package what am not requiring.
2.) whenever i request to know about the complaint number status, your executives are not answering properly.
3.) your recharge plans are not clear to understand easily.
4.) whenever i recharge it is not automatically recharged. i should call the toll free or other std number they said your complaint has taken to account this will get resolve in 48 to 72 hours if i didn'tcall even after 72 hours i need to call them again and they given another complaint number. also once they resolved the didn't give any status of my complaint number to my mobile number or my account in http://www.sundirect.in

SUNDIRECT is Sucking directly from Customers

Worst Cable DTH tv service,,

I reinstalled the connection from chennai to hyderabad. From the day one, I started payment amount unneccassary for the set up box update and recharge. from the day one I have problem in the signal connection. i raised a complaint again in the customer care. The customer care is atter waste. there is no proper response, no promises meet, everytime i call i have to spend 30 mins in waiting, no proper knowledge, no proper communication and the condition with the dealer. There are not worth for services and When i tired to cancel the connection. they are saying no fund also.

It is the worst service, I have ever seen in my life. I am not sure how to raise a complain against them or how to take the legal action against them. I ready to raise a voice if anyone can. I am going to write about the same in Facebook & twitter and wherever it is possible.

Regards,
Mogan.S

This is with utmost distress and unsatisfaction am writing to you regarding your poor customer service which I have experienced in the last four days. There was verbal commitment from your customer care executives that I will retain my sun direct connection in 48 hrs from the date of compalining, this is the fourth day but forget about connection there is no verification from the cusromer care that we have received back our connection or not.

I have purchased my Sun direct hardware from Goodwill electronics shop in bhopal and SIM card no. is [protected] R subscribed 1 yr connection w.e.f 29/12/2011 for which I paid Rs.1840/- but my connection is disconnected within four months, moreover I did spent morethan Rs. 50/- while talking to your useless customer care dept.

Request you to take immediate action and provide proper solution within 24 hrs otherwise we will move to consumer court.
Daniel Philip,
Present address 54, Kiran Nagar, Phase II, Narelashankari
Bhopal (MP)
e mail ID [protected]@yahoo.in
M. [protected]
M [protected]

Hello,

I have been trying to topup for my Satellite TV. I have a sundirect connection. The Internet portal does not work. Their customer care numbers dont work. I have been facing this issue continuously for the last 1 year.

The recent issue that I am facing is, I am not able to top up Sony Set Max.

When I call another state Sundirect Customer Care number, they refuse to support & ask me to call the karnataka customer care. However the karnata customer care # does not work. I dont get connected at all, or the route is always busy.[protected].

I need help here please

Thanks
Peter

Dear Team,


I have sun direct connection this is to inform to you that my smart card number [protected] customer ID for the past 2 week Sun direct connection not functioning properly we are not able view any picture and signal is also not proper. we have compliant many times but there is no response from them. Compliant[protected] ref no. 1-[protected] so please take necessary action. we calling them and complained lot of times but no response and nobody came to riper it. I want them rectify the defects immediately.

Regards
Sundar

setup box problem
Respected Sir, My sundirect hd smart card number is [protected]R. I have a (setup box video output problem) Many times my dealer bring my setbox to VIZAYAWADA service centre but not repaired correctly by VIZAYAWADA service centre excutives . And please register my e-mail is [protected]@gmail.com, on the same one of the address according to my SUNDIRECTHD address.


Thanks

sir my name is rajesh kumar rajbhar and i am sundirect customer . irecharged my sun direct on 5th march 2012but it was not catching channells .i complained to sun direct 12to 15 times icalled every day they told that their technicician will come to my home and he will repair my setup box but nobody came to my home and now my recharge is going to expire.i am feeling of being cheated sir my sundirect smart card n. is [protected]R and connection is on the name of birja rajbhar

Respected Sir/Madam,
I had credited my Sun Direct DTH account ([protected]) with Rs 500.00 to make renewal/buying add-on packs. But the Sun Direct had itself deducted my amount for 2 months instead of 1 month with out any intimation or acceptation by me.

I request you please look into the matter and they should not buy/recharge my DTH smart card with out any acceptence by me.

Thanking you,

Yours Sincerely

sir,
through PAYTM i have recharged for RS650.00 on 21.02.2012 and for RS100.00 on 21.02.2012 to SUN DIRECT DTH for my smartcard number [protected] both are recharge failure noticed but BOTH RS. 650+100 amount debited from my bank account.

amount debit ref.number for 650.0 is[protected].02.2012 at 08.48 hours)
amount debit ref.number for 100.0 is[protected].02.2012 at 08.48 hours)
order number not displayed just recharge failure displayed

IM A REGISTERED PAYTM CUSTOMER

please arrange to credit the amount to my bank account
NOTE: 4 TIMES SUCH FAILURE HAPPENED

I.ALBERT
MOBILE :[protected]
email : [protected]@gmail.com

Name Daisy Koshy c/o Jasmine VCL No.[protected], complaint no.1/4696/753/135 dtd on 20/2/12 , and 22/212 comp.no. [protected].

Dear Sir,
We are facing the problem from last one month . We are kept on complaining to Sun Direct 3 or 4 times, but still now they haven't taking any action and talking irresponsibly. Pls. do this needful.

Hope you will do this needful.

Thanking you.

Daisy Koshy

Dear Consumer forum,


I had registered a complaint on 20th december 2010 against sundirect for not attending complaint.


the same has been resolved so I request you to delete the compaint.

My old address is still showing in web search linking to consumer forum complaint.


Regards,

Vinod kumar Rayaroth

132 Alex Pally,

Belapur - CBD.

Navi Mumbai

Raigad District

two days back I have lodged one complaint against sun direct HD at Pathanapuram agency, in which I had purchased one sun direct HD from Pathanapuram agency through agent Ajith kumar , Pattazhy. He came to my home and fitted the dish but the receiver is not turning and fitting. it will purchased one and half month before from the above agency. In this regard it is requested that necessary direction to given the above agency to provide needful to the above compliant otherwise shifting the product from my home as soon as possible.

I have a SUN DTH connection,with smart card no:[protected].

I have recharged Rs.246/- on 05/02/'12.


{[protected]:19:41 PM Top Up123

[protected]:21:32 PM Top Up123}

immediately Rs.133.98/- was debited from my a/c.for the following plan.



{Plan Name Product Name Charged Detail Purchased Detail
Malayalam Basic Subscription Package 25 Days Renewal Malayalam Basic Subscription 25 Days Renewal [protected] to[protected] [protected] to Never End}



Since I was not getting any channels,i have checked the set up box setting and the DVB Client Service is showing,
Global Service Status [ No Service]
Internal Status [No Service ]
EMM source [ No Service ]
Immediately,I have filed a complaint with sun dth customer service,phn.no.39407575,and my complaint was registered against complaint no.1-[protected],and I have been informed that,my complaint would be attended. with in 24 hours.Since the said complaint was not attended,even after 48 hours,I have called up the customer care many times and spoken to many customer service executives,named,Mr.Ravi,Tapan,Ajay,and Mr.Vinod (technical dept) and Ms.Sheefali and Mr.Shammi [Senior executives],and to many more.
Till now the said complaint not even attended and no service is provided,SUN DTH cannot charge me and they should not be allowed to cheat any customer in future.
I am supposed to pay for their service and since no service is provided,they cannot charge me and the amount debited,from my a/c should be credited with immediate effect and the concerned authority should take necessary action against SUN DTH for cheating the customers,by giving false information and promises.