[Resolved]  Sun Direct — Non Availability of most channels for the past 4 months

I think SunDirect is playing fraud intentionally. Can you just imagine how much money they are making with a reason of Satellite shifiting. They are not rectifying any customer issues, and they are not providing channels too. But they get money from customers for sure. This looks like indeed a fraud from SunDirect, right?

Reghu

Sun Direct — NON RECEIPT OF ASIANET CHANNELS

I AM A SUBSCRIBER TO SUN DIRECT FOR REGIONAL CHANNEL.VIDE CARD No[protected]R. SINCE MANY DAYS ASIANET & ASIANET PLUS ARE NOT AVAILABLE OR SCRAMBLED.

> I am a
> Sun Direct Customer who is residing in Indiranagar (Bangalore), I
> would like to draw your attention that, we have taken a Sun Direct
> connection on 28.01.09 from a local distributor of yours (GEEKAY
> DISTRIBUTORS Shivajinagar, Bangalore,   Our SMART CARD
> NO.R-[protected],
>[protected] and now from past one month we are not able to  get many
> channels i.e Asianet, Asianet Plus, Asianet News, Kiran, Kairal,
> Manorama News, Indiavision, Shalom, Jaihind & Surya. As it is 
> displayed on the T.V, we contacted our local customer care (080
>[protected] they directed us to the distributor and they said it is due
> to the satellite problem, which can be set right by a technician, and
> they given us the Bangalore office number of Sun Direct[protected]
> where we got no response even after continually calling for three days
> from 25.10.10, I really wonder about your office discipline & after
> sales service, is it the way of serving the customers after selling a
> product? I am really frustrated with your after sales service. Again I
> contacted your Chennai Head office with the same complaint on 06.11.10
> and your customer care executive assured me the service within 3
> working days and nothing has happened till today. Now I realized that
> I have done a great  mistake by choosing your brand, if you are not
> providing me the service within three days after the receipt of  this
> mail right away I will file a case against you in the consumer court.
> If you are not able to provide the service to the customers, you stop
> selling your products too.
>
> Jileesh.E.J
> Mob.+91-[protected]
>
>
>

Hello Sir/Madam,



Smart Card ID : R[protected]
Name : Hemalatha
Address : 78, 2nd floor, 2nd cross, Vivekananda Street, JB Nagar, Bangalore
Mobile : [protected].


I have been facing lots of problem from day1 of this Sundirect DTH connection.But it was atleast getting solved after 1 or 2weeks.

But this time, i am just getting a blank screen as my DTH is not working.

This problem exists for the past 1 and half months.

And i have given several complaints through Customer care.

For the first 2weeks they gave me some solutions like

Cleaning and reinserting the card-This didnot provide any solution

Search for all channels-Returned a Error msg saying"Search Failed".


After trying daily for the past 1months, one fine day i got my line connected to my Distributor"Geekay Distributors".They said they will come and check this issue.

But till date there is no solution for this.