[Resolved]  Sun Direct — Channels not available

Address:

Hyderabad, Andhra Pradesh

I have a Sun-Direct connection (Smart Card Number No.[protected] R.) which was purchased in July 2009

In August 2010,I got a message from Sun Direct saying that after up gradation of their server related issues, the dish has to be re-aligned ,so that I get all channels.

For the past 2 months I am following up with Sun-Direct for the same, but to no avail. I have contacted the call center where they take the complaint if you are lucky, otherwise you will never get the phone line also. Sometime they will give some complaint Number[protected] and[protected] and otherwise say that system down call us later. When I tried contacting the distributor he asked me to contact customer service. I have sent 3 emails through their website and two emails to their nodal officer at Andhra and no proper reply from them so far

All the officials I spoke right from Ms.Chaithanya-Senior Agent (Sun Direct Calll Centre) to right up to Sun Direct Nodal officer simply refused to do anything and dared me to go to the consumer court to get the issue resolved. The arrogant and high handed attitude of the Sun Direct officials while dealing with the customers shows that the last thing company wants is customer satisfaction

Distributor responded promptly when I asked for a new connection and I have received two there call from their dealer. All of them vanished/vaporized after I requested them to rectify the problem facing by me. 38/-


I have been paying for the connection all these months without being able to view any of the channels which I had paid for(validity upto July 21st 2011), which is clear violation of consumer rights by the organization.

I request the concerned, to take strict action against Sun Direct from duping the customers. Also let this be a warning to prospective customers not to go for Sun Direct DTH. Trust me you’ll be better off with other DTH