[Resolved] Sun Direct — customer care not available | |||
i really very disappointment as the sun direct dish tv have no customer care as they mention in their website 24 hour service but not a single even day or night they available they make me fool . and i lost my money to purchase this dish tv... i want to know how to put legal action against sun direct please tell me i agree to complete all legal document. OUR PAID CHANNEL ARE NOT VIEWABLE FROM (THREE DAYS REGULAR)6/7/2010... AND TODAY IS 9/7/2010 WHEN I PUT THIS COMPLAINT AND DAILY TRY FOR CUSTOMER CARE BUT NON AVAILABLITY NOW WHAT SHOULD I DO.????????????? mental harasment is here for me due to this SUN DIRECT (vERY LOW QUALITY PRODUCT EVER IN INDIA) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
I have updated the site with followng complaint. Post submitting message said that they will get back to me. Keeping my finger crossed.
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Thanks for updating the at least on the website(leave alone personal information on mobile) that services are not available. I am customer of Sun Direct since more then one year.
I am not gettoing any signal since 8th July. Today is already 10th. It is realy a bad experience. TV is integral part of today household life, especially on weekends.
Please inform customers, at least, what is the time till servoices can be restored.
By only Not charging for the period channels are not available is not accepatble. Company should do more to retain existing loyal customers.
A grieving customer!
Tarun
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Thanks for updating the at least on the website(leave alone personal information on mobile) that services are not available. I am customer of Sun Direct since more then one year.
I am not gettoing any signal since 8th July. Today is already 10th. It is realy a bad experience. TV is integral part of today household life, especially on weekends.
Please inform customers, at least, what is the time till servoices can be restored.
By only Not charging for the period channels are not available is not accepatble. Company should do more to retain existing loyal customers.
A grieving customer!
Tarun
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Beep sun direct... we are missing world cup...
when i called customer care 2 days back.. they told it wil be solved within 2 hours... but nothing happening... and now when i am not able too reach customer care number itself... tooo bad service... some legal action has to be taken for this and in return they have to do something for each customer...
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+91 76 0101 2345 [Customer care]
73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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I opened TV yesterday(09 July 10) and services are not available. Today when I opened their site(SunDirect.in) this is the message they are displaying.
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Dear Subscribers,
We regret that our full service is not currently available. Until the restoration of our full service you will not be charged for the channels you are viewing now on your sun direct DTH
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Also there is a complaint link where you can enter your complain. But I agree that not charging money for promised service is not only way. They must have informed people by sms, email or even by calling(which would be huge task in itself I suppose). I did try calling customer care in April last time for recharge details and I was able to get information. Not sure what is the status now.
Thanks,
Tarun