Sun Direct — No Action on Complaint ID: I-[protected]

Respected Sir, (For Kind Attention: Mr Rajiv Varma/ Mr. Naveen Shukla). It is very sad to put some bad remarks about your working firm, that is, Sun Direct. Iam an existing customer of Sun direct since 2008. I took the connection from Ambala, then moved to Delhi and now at Nagpur. I got a good response from Sun direct family during my stay at two previous places. But now, at Nagpur, Iam getting a horrible service from your Sun Direct and you are the Nodal Officer for Maharashtra. Firstly, there was no one available at Nagpur for the Re-installation of my connection, when i arrived here in Aug. Then, it took almost 7 days to re-install my connection & it was done by private technician, not by Sun Direct authorized service technician. I already spoken to you in this regard on 28 Aug & 30 Aug. After Re-installation, the very second day, Sun Direct showed a quick response by deactivating my account due to NIL balance on due date, which was a timely response from your firm & it should be.like that only because, recharging part is to be maintained by customer in time. After that, i was searching for recharge coupon throughout Nagpur city, but failed to get one. Every shop keeper is having recharge coupon of almost every DTH services except your Firm, Sun Direct. Yesterday morning my account was recharged for Rs. 220/- through SBI net banking and the amount has been debited from my account & Transaction ID is [protected]IGL7700908 TRANSFER TO [protected] STATE BANK OF INDIA. After recharge, i spoken with your customer care service for reactivating my account by spending almost my full mobile balance. But till now, my account is not reactivated & balance is not credited. Some of the complaint IDs are s follows: SR # I-[protected], SR#I- [protected], & the latest is SR# I-[protected]. Today morning , i was trying for you continuously on your phone No. [protected], but getting no response from you as in the case of my complaint. Please do something at the earliest to reactivate my account from your side because you are the responsible officer to maintaining credibility and reputation of your working firm Sun Direct. Thanking you with regards Sabu TL