Sun Direct — Calling Sun direct for 2 months for a minor problem! Still no response. Very poor customer service

Address:

Kadapa, Andhra Pradesh

I am a resident of K Apparajupeta (Village), Rajampeta. I have a minor dish adjustment and software updation problem that Sun direct is nor resolving for the more than 2 months till now !!! I am highly unsatisfied.

The local dealer from whom I ahve bought the Sun Direct DTH is not responding to the compliants. They are busy with their business and not interested in Customer Support/ responding to customer compliants.

I call them every 2 days/3 days to know the status.. every time customer care gives false promises but nothing happens.
This is the worst customer care that I have ever faced.

I urge sun direct to resolve this issue and I need compansation of additional two months with my Existing subscription as they have not responded to my compliant for more than 2 months now and I have already paid for the services in Oct 2010 itself for 10 months subscription.

Name: Chinnaiah
Mob: [protected]
Smart Card NO: [protected]