[Resolved]  Sun Direct — Bad Service from dealers distributors

Address:

Coimbatore, Tamil Nadu

I'm a sun direct customer from Coimbatore, in Tamilnadu. I believed that I'd be given proper service by you people & purchased Sun Direct in the month of March 2010 from a local dealer called Mr. Rajkumar - His contact number is [protected]. But I've been given a very bad Customer Service. For retuning the satellite, the advertisement on the TV says "Free of Cost". But my dealer is asking for Rs. 100. He says this as service charge. I dont understand why I should pay within the one year of subscribing. That too he has not come in till date to re tune the satellite. I have paid Rs. 2000+ & have taken an year's subscription. Now this wonderful service given by your dealer forces me to suspend the connection once the time gets over or even before that.

I've made enough number of calls to the Customer help line number, from 10 am today. every time I call they say the system is in updating & not addressing my query. whereas customer care number is not working at all. And contact number given under your name is ringing & there is no response.

I regret for taking Sun direct Connection & also selecting such negligent dealer.

I demand a reason for this Bad Service. I've given my number below I appreciate an explanation & also pls. take care of your dealers & distributors who would in turn bring your complete business down with their bad service besides you spending so much on the Marketing.