[Resolved] Sun Direct — RE-TUNING
RRabindra M anuel
I have been Sun Direct DTH customer for the last couple of years without any problem.While i welcome upgradation and advancement ,i am totally shocked and disappointed by the way re-tuning to new satellite is being arranged.You simply exhibit a notice with free, free . free ,free all over and ask the customer to contact the dealer/distributer and gradually stop channels one by one.When the dealer is contacted he asks us to contact the unreachable customer care .God only knows what the nodal officers are doing..they just dont respond.This is not the way to treat your customers..remember we have paid for the channels and you have no right to deny them. Retuning should be done by you in an organised way.Tell me what am i to do before all the channels are stopped...should someone care to read this and respond!
Complaint marked as Resolved Aug 13, 2020
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