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[Resolved]  Sun Direct — RE-TUNING

I have been Sun Direct DTH customer for the last couple of years without any problem.While i welcome upgradation and advancement ,i am totally shocked and disappointed by the way re-tuning to new satellite is being arranged.You simply exhibit a notice with free, free . free ,free all over and ask the customer to contact the dealer/distributer and gradually stop channels one by one.When the dealer is contacted he asks us to contact the unreachable customer care .God only knows what the nodal officers are doing..they just dont respond.This is not the way to treat your customers..remember we have paid for the channels and you have no right to deny them. Retuning should be done by you in an organised way.Tell me what am i to do before all the channels are stopped...should someone care to read this and respond!
Complaint marked as Resolved Aug 13, 2020
Complaint comments  9 CommentsShareTweet


I am the Sun Direct DTH customer for the past 1 year. I am facing the same problem. I am not able to view few channels because of this upgradation. I am trying to call the Customer Care for last 2 days and always they are saying its Server Down and call after 1 Hr. They are not even bothered to listen what i am saying. They are just reading the above statement and disconnecting. This is the stupid, idiotic and worst customer service i have ever seen. I am not knowing to whom to complain.
Sun Direct DTH is the worst company in terms of customer service. They don't even know the meaning of a customer. They just want to get as many new subscribers as possible to make more money. Don't believe their stupid ads "TON TONATON" which claim to give you service for a low price. The hidden costs are that you have to pay a ridiculous amount for installation and you do not own the equipment. The installers from the distributors squeeze more money out of you in addition to the charges that sundirect charges you claiming some excuse or the other.

I have had sun direct for a year and since the past 2 months I have not been receiving most of the channels. The Hyderabad, Andhra Pradesh Sun DIRECT distributor Tirupati Enterprises are the worst people and do not respond to calls for sending someone for realignment. If you call them for a new connection, they will promptly send somebody but not for REALIGNMENT. STAY AWAY FROM SUNDIRECT.

Dear Sir,
Thanks for contacting Sundirect. With reference to your mail,

Kindly contact your distributor for reallingement...

For more details you can log on to our websibe

For further assistance kindly contact us on www.[protected] or Customer care No:[protected].

We value your association with SUN DIRECT .

Warm regards
Helpdesk AP
I am also on the same boat, constantly contacted to the Customer Care ([protected]_ Very Difficult to get connected), you will finally get an executive with some recorded message ( they are not aware more than that) and finally they will assure you it will be cleared with in 24 Hrs. Never transfer the line to any experienced senior executive otherwise you shout..

Such 24hrs passed my full October, finally I have done the realignment with some private parties.. but still I am missing some channels.. regular follow-up is going on as a time-pass

Never recharge your account before re-alignment, Sun-direct never re-credit..
There is no technical executives available to assist you..

Try to get a technician form your local area to get it fixed..

If you are technically sound, try the following link :

All the best..

Satheesh (VU2WSM)
I'm also joining this group. I've contacted the dealer as sun suggests, but the demanded 250 rupees for realignment. I asked them then why sun is showing as it is free. They gave some invalid contact numbers to me. No use at all. I just simply wasted money by contacting them. They are still playing the old track "If you pay 250 rupees we will do otherwise please contact these numbers"

Sun is cheating their customers. Even I came across several complaints regarding Sun direct in internet. People are telling there are very less number of chanells available with the new satellite(MESAT).

I couldn't sell these set top box and dish, otherwise I would have gone for DISH TV, which is having better customer service and quality channel lists.
my smart card number is [protected], since from past 20 days i am not able see SUN DIRECT. i had already logged a complaint on last sunday 28th Nov 2010. till date neither Sundirect nor from the Dealear contacted me. i must have called morethan 200 times response from your Customer care executive is you are running short of Technicians. and some irresponsible answer they are giving. i had mailed you also but are fallow showing the same irresponsiblity. this is totally not acceptable. if you are not able to resolve this issue then relectantly i have to go to Consumer court.
Complaint number [protected]
Expecting some least responsible action from your end
Sun direct cheating people. I have given 10 to 15 complaints. Every time they take information. But no action.

This is Kramarao [protected].

Do not buy sundirect.
http://channelsforindia.blogspot/ wii not be available from 15 th April 2011.
The new website is

not responding to my coplaint book on 26/10/2014

i have booked a complaint on 26/10/2014 still my coplaint not done when i am calling them they are repling will do in next 24hr's likethat

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    +91 76 0101 2345 [Customer care]
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    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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