[Resolved] Sun Direct — Sun Direct DTH - Grievance | |||
Hi, I have subscribed a DTH connection in Chennai from Sun Direct in 2010 . My connection Smart Card no.[protected].I have chosen a yearly plan for which the payment of Rs. 1500 has been made in advance. But within a month into the plan, problems started and I stopped receiving any channels through the set top box supplied by Sun Direct.I contacted the Sun Direct customer care and they assured that they would send a technician to my home to look at the problem within 48 hours.But there was no sign of any person. Thus started a long list of calls from my end and only assurances that someone will be sent to rectify the issue sun direct. No amount of explanation or coaxing or shouting seemed to have any effect on their service and they continue giving false assurances, Sun Direct customer service has been really pathetic, unhelpful and has put me under a lot of stress trying to get the service that I have paid for. It has been almost 2 Months and i don't see any solution insight. They have no concern for customer complaints and I ve seen this problem with many of my friends who have taken Sun Direct connection.I am at my wits end and disgusted with Sun Direct’s attitude towards customers and not sure how to get my grievance addressed by Sun Direct DTH. Below are the details of the recent request made : Sun Direct Card No:[protected] My Contact : Rejish Mobile : [protected] Complaint Tickets : 2nd feb 2011 : Request No : 1- [protected] 24th Feb 2011 : Request No : 1-[protected] March 2011 : Request No : 1-[protected] I hope that you would help me with details on how to proceed in order for Sun Direct to redress my grievance. Thanks and regards Rejish Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 76 0101 2345 [Customer care]
73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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I am Jayakumar and I am right now facing similar kind of issue from Sun Direct..I would rate them as the most irresponsible Service provider and their executives are not even qualified to handle customer quesries. I have paid 1990 1 month back and got 1 year connection and exactly after 1 month all the channels exept Kalaingnar TV and Kairaly got disconnecte. Now every day one of my agenda is to call the so called customer service people, where I need to plan for atleat 1 hrs to get the line and even after getting into IVE there is no guarantee that your call will be attended. Most funniest thing is when you get into the IVR the message says
1)If you want to speak in malayalam press 1
2)If you want to speak in English Press to. When I pres 2 still I will be forced to speak in Malayalam as the executive don't know English...then what is the point in asking that question.
I have been following with the Customer service team and they don't know how to speak to a client or resolve the issue. Whenever I request them to speak to the team leader, they never transfer the line. and tell me that the team leader will call youi before 9pm or 10 pm but never use to call me back even today after fighting with Mr Rafeeq customer service executive, he assured me that Team leader will call be back in my number that never happenned.
I don't have any other option but to go to consumer corurt...Please do write to me @ [protected]@gmail.com in case you have similar issues with Sun Network. We can also publish in face book and twitter..
Sun Direct is the worst customer service unit I have ever seen...
Regards
Jayakumar
[protected]