[Resolved] Sun Dth — NO SIGNAL / NETWORK | |||
OUR SMART CARD NO. IS [protected]. LAST FRIDAY ON WARDS NO SIGNAL. WHEN I AM CALLING LOACL SERVICE PROVIDER[protected], THERE IS A PROBLEM IN SATELLITE. YESTERDAY HE INFORMED STAELLITE PROBLEM IS RESOLVED BUT DISH ANGLE TO BE CHANGED. AS PER NO ADDTIONAL RESOURCES PROVIDED BY SUN DTH. TOTAL 5000 CUSTOMER ARE FACING SIMILAR PROBLEM IN THIS REGION. ON AVERAGE THEY ARE CHANGIN 8-10 CUSTOMERS. TO ATTEND THIS COMPLAINT IT TAKES ANOTHER 50-60 DAYS. WHEN WE ARE CONTACTING SUN DIRECT CUSTOMER CARE , THEY ARE TELLING SAMSUNG SETUP BOXES ARE NOT WORKING. THESE NEED TO BE REPLCED. THE TIME FRAME NO BODY HAVING THE ANSWERS. HOWMANY DAYS IT TAKES NO ANSWER. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Sun has the worst customer service i have ever seen.. THis canot be tolerated any level..For over 1 month we have been pathetically trying for their technicians to change the dish angle and still no response.. The have disconnected their phone lines or kept in busy.. Is this is consumer company...Please people who plan to buy Sun DTH dont buy it.1000 Rs saved by their cheap schemes..but i bet you will suffer for than Rs5000...
Authorities take some action.. When i contacted others the same was the response.. This is intorable!!
Authorities take some action.. When i contacted others the same was the response.. This is intorable!!
Even i have the same problem related to satellite adjustment.For the past 1 month i kept on calling the customer care.But the action has not yet taken.Almost i lost all the channels.Very worst service
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+91 76 0101 2345 [Customer care]
73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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We called up the Sun guys and they said they would send a guy that week itself, this was 3 weeks ago. As the days passed more channels became defunct. We kept calling the Sun guys and they said they would come, but never came.
This is not our first bad experience with Sun. Its been like this always and they have scant regards to customers. They have no intention to take care of the customers. This is the service industry at the worst.