[Resolved] Sun Dth — Set Top box provided is not working fine | |||
Name:ARUNACHALAM Mailid:arunachalam.[protected]@gmail.com Phone:[protected] User Type:Existing Subscriber Smart Card No:[protected] Description:The Set top box provided for us is not working for quite long time, I just tries to lodge my complaint through your customer care centre @ Ernakulam[protected], but continuously i got only recorded speech and advertisement only, no one customer care executive attend my calls, I have called your Ampalapuzha Agent M/s.claxy communications through phone, and there is no response. After my long time struggle one of the service engineer attend my call and informed that he will attend my case, but even after 72 hours there is no response and as and when we calls the response is very very poor and disrespect. I request the company to resolve my problem at the earliest. State:Kerala City:Alapuzzha Pincode:689571 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
yes i also had same problem so switched back to cable
My Name is Arunachalam, I got a Cable DTH connection from SUN DIRECT through M/s. Galaxy communication, Ambalapuzha on October 30,2012. But the set top box provided for me is not in proper working condition, which was compliant through their Service Engineer Mr. Manu ( [protected] ) several times, but the same was not corrected. In last 15 days i am continuously calling them to attend the same, but they are very reluctant and the response is very very poor, also disrespect.
There are Two Service engineers ( Mr.Prasad - [protected] and Mr. Mugesh -[protected] )are working with them and as and when I calling, they are criticized me and treating me like I am a fool.
I wish to lodge a compliant with Consumer Protection Council, for the ill treatment and unattended the consumer calls in time.
Sir this compliant is very very genuine and I wish to provide my complete contact details for your verification and action.
Arunachalam.SP
Accounts Manager
Chakkulathukavu Shree Baghavathy Temple
Neerettupuram Post, Alapuzha Dt
689571 - Kerala.
Mob:[protected]
There are Two Service engineers ( Mr.Prasad - [protected] and Mr. Mugesh -[protected] )are working with them and as and when I calling, they are criticized me and treating me like I am a fool.
I wish to lodge a compliant with Consumer Protection Council, for the ill treatment and unattended the consumer calls in time.
Sir this compliant is very very genuine and I wish to provide my complete contact details for your verification and action.
Arunachalam.SP
Accounts Manager
Chakkulathukavu Shree Baghavathy Temple
Neerettupuram Post, Alapuzha Dt
689571 - Kerala.
Mob:[protected]
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+91 76 0101 2345 [Customer care]
73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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SUN DTH — not working
Dear All,Never go for sundth connection they got worst customer care service their call centre executive didnot know about their product after talking to executive more than 20 min asked me to contact my delar, when i called local delar address mentioned below giving silly reason and not sending their techinican ..My connection is down from 4 days .So never go for sundth
Surya Enterprises
No. 29, 1st Cross, Sudama Nagar, Lalbagh Road, Bengaluru, Karnataka 560027, India
[protected]
TX
Prashanth