[Resolved] Sundirect — no response

rajeshaurobindo

from Noida, Uttar Pradesh

Address:

Andhra Pradesh

Dear sir,

i hold sundirect connection from 13 march 2010

from september 2010 channels are missing one by one

from october 2010, no channels are vissible, showing 'no CH' on my setop box

i complained to sundirect through online complaint on november 2010 and december 2010
also throgh customer care call centre nearly 15 times by phone (call cost 8rs per call-100rs)

every time they told me that they will send service persons, till now nobody came for repair

i invested 2600rs for dish, now i cannot afford more for other dish service

my family didnt watch tv for last 1 month

plz take necessary action immediately

with regards,
RajeshGopalakrishnan
PH.No.[protected]/[protected]
Chanda nagar, Hyderabad
SMART CARD NO.R[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

mohan78

from Bengaluru, Karnataka

I am using this Sundirect DTH service last few months, Last two months i am not getting the audio channels. and last week onwards i am not getting Vijay TV. I have tried customer care several acations many times there is no response and if i get the person they are giving the complient no and alternate contact nos. But no one is picking the call either disconnecting the line of switched Off. But till date no body turned to rectify my complient.

Like i got the nos as followes.
[protected][protected]--------Many time no response.
[protected][protected]------- First time ringing immediatly it will be switched off
[protected][protected]-------- Always not reachable.
[protected][protected][protected] Always Switched off.
[protected][protected][protected] Always Switched off.
[protected][protected][protected] Dealer but he discontinued the business with Sundirect.
[protected][protected]-------- HD service they are not ready to discuss about Sun Direct DTH issues.

Is it this kind of service provider is required. After paying mony we have to struggle to get the service?.

rajeshaurobindo

from Noida, Uttar Pradesh

i got sundirect connection before 8 months (totally i paid above 2500 rupees for connection), from last three months my channels are disappearing one by one, at present total dish is gone, displaying 'no channels'. i complained to customer care nearly more than 10 times in last 3 months, no person came to rectify the problem till now.
total connection become waste, now my tv is switched off for last month, i cannot afford for another dth connection now. my family is living without watching tv
my smart card number is R[protected]