Symphony Cooler — Faulty Cooler Delivered

I purchased Symhony Cooler Diet 22i on 28th May, 2013 through Star CJ. They delivered defected cooler. Its Fan is not moving and water is leaking from the top of it. We are not able to operate it even for a day from the date of its purchase. From that date I have approaching Customer Care service through mail and SMS but all my efforts went in vein till date.

It has its service center at Baltana near Zirakpur (Chandigarh). Whenever I register my complaint with Symphony Service Center, there is no response for first two days and on third day Mr. Sanchit use to call and without visiting and doing anything just send the message that " Dear Customer, Product repair estimate was given and is not approved by you. We have closed your complaint. if you wish please re-register complaint". This is the drama is being played till date by these in the name of Symphony Customer Care.

There is no doubt that Symphony is a fraud company. They will never listen to your complaint. Never buy any symphony product. I was planning to put few cooler in our factory and offices but taking into consideration of their worst response, have decided not to do it. I would now advice each and every individual who will come across and plan to buy any product of Symphony. We also runs companies but never behave with customers this way. Customers should be given due respect.

If still company officials think that they have any business values and ethics left with them, I would expect that a senior person should contact me and at least hear the problem and try to solve it.

My contact No. [protected]

Dear Customer, We regret the inconvenience caused. Kindly visitwww.symphonylimited.com/service to register your service request. Alternatively you can SMS your <name, city, pin code & serial no.> to [protected] to get your complaint registration number. Our Team will get back to you with a resolution at the earliest.