[Resolved]  Syndicate Bank — Cheque lost, but amount withdrawn against the same cheque by another person

Address:

Bangalore, Karnataka

My wife Dr.Deepa.M.P had deposited a cheque(no.698389 for Rs.11500/-, Syndicate bank, Banaswadi branch, a/c. no. [protected], account holder : PRANAV DIABETIC CENTRE) in favour of "ICICI credit card" for monthly bill payment, in ICICI bank drop box- HRBR layout- Bangalore. This was done in the month of August 2012. But almost for 10 to 12 days the amount did not get credited. When verified by ICICI credit card customer support, we were informed that the cheque has not reached them. When we checked the statement of account holder, it was shocking to notice that this amount was withdrawn by name- Hemant, in one of the Syndicate bank branch in Mumbai. We are still not able to understand how a crossed cheque in the name of Deepa, can be withdrawn in another person's name. We have filed a complaint to Syndicate bank manager of Banaswadi Branch, Bangalore on[protected]. This manager was polite and has also sent a letter to Syndicate Mumbai asking for a photcopy of the cheque, on[protected] ref:0459/BWDI/2012/CLG.

When we followed up with the bank manager on the status, he regretted that the cheque photocopy was not received from Mumbai. He informed us that the same was faxed again to their Mumbai office on[protected], but is yet to get a response. He has got tired that their mumbai office is not responding.

There seems to a serious issue in their Mumbai office operation, thus they are not even sending a photocopy of the cheque to their Bangalore branch.. We have copies of following documents :

1) Complaint letter by Dr.Deepa to Syndicate Bank, Banaswadi branch, Bangalore dtd[protected]acknowledged by bank manager)
2) letter sent by the Syndicate bank, Banaswadi branch Manager to the Chief Manager, Central Accounts office- Syndicate bank, Mumbai
ref : 0459/BWDI/2012/CLG dtd[protected].
3) Account statement, a/c no. [protected], reflecting withdrawal of cheque no.698389 of Rs.11500/- by Hemant.
4) Fax bills for fax sent by Syndicate bank to their mumbai office.

Since I have not paid credit card in time, it has affected te payment cycle and would have also reflected in CIBIL. It is almost 4 months since this issue has occurred and we still don't have a solution from Syndicate bank.

I want help for getting my money with losses reimbursed.