[Resolved]  T24 Mobile Recharge — Pathetic Staff Attitude and Delay in Service

Address:

Cuttack, Odisha

Dear All,

With great regret i am bringing my grievance to your kind notice expecting genuine commitment.

On 30th of Aug'12 after purchasing items amounting to Rs.6059.90/-(Till no:20 , Tr:42625) i was informed at the counter regarding free talk time of Rs.125/-.I have been using big bazzar in all cities i have stayed especially in bangalore and chennai and had heard about this T24 mobile recharge from friends in Bangalore and chennai.

So i decided to go for this T24 Mobile Service and also paid Rs.20 for a New Sim ( [protected]).I was told by the attendant that my mobile no would be activated and free talk time of Rs.125/- credited after 24 hours.

When after 48 hrs (1st Aug'12) i found the phone no active but the amount not credited i called up the T24 Desk[protected] and i was assured the same would be done immediately by a lady staff. After 6 Hours when i found it not done i again called up and i was told by an agent very RUDELY that SERVER IS DOWN and very satirically also added it is just a "muft ka service" hence I SHOULD NOT BOTHER HIM.This was the first and worst unproffesional reply i have ever got in my life.I was shocked and kept quiet He actually ordered me to call on Monday and banged the phone.

On Monday (3rd Aug'12) i again called up Big Bazzar T24 kiosk and they took all details and put me on hold for almost 45 mins.Then i decided to speak to T24 Customer care and spoke to AMIYA RANJAN SAHOO who assured and sent me an SMS saying the same would be resolved on 5th Aug'12 by 12:03 PM ( REF NO: FG[protected]

When ON 5TH Aug also i found still no amount credited to my mobile account i tried several times to reach the customer care but to no avail.Tired i called up Big Bazzar T24 Kiosk and spoke to SOUMYA RANJAN PATI who replied very casually there is no balance.Please give your no and they will recharge whenever they have balance.When i requested him politely to do the needful his reply was he is the PAN india T24 Manager and when he has said it will be credited after they have balance why am i disturbing them again and again.It Seemed to me as if i am BEGGING them the benefit supposed to be given to me.

ON 5th Aug'12 after repeated calls i was able to reach DIVAKAR BISWAL( or BISWAS ) who replied it takes 5 days for any service request to get resolved instead of 2 days sent by them by SMS.hence i can expect the same to be resolved by Monday by Latest i.e. on 10th Aug'12.

I am speechless by this pathetic and unpleasant customer service from both the T24 KIOSK and the customer service centre reps attitude.

If the free recharge is actually some ALMS given to BIG BAAZAR customers then BIG BAZAAR should openly publize this and intimate to the customers so that they do not have to be offended by the callous,unproffessional,unethical & unexpected behaviour by the staff.

I have been deeply hurt and feel humiliated by the above episode.I will henceforth advise all my relatives and collegues the lesson i have learnt from this episode.

I am really shocked and surprised by the nature of guest handling by the staff of big bazaar and T24.

Shocked,Deeply Hurt & Humiliated Customer
Dhrutiman Das

BIG BAZAAR WENT: DARGA BAZAR,CUTTACK(ODISHA)
TELL:[protected]
TILL NO: 20
TR : 42625
RECEIPT NO: 0030096
CELL : 91 [protected] (Bangalore Cell)
Mobile No:[protected] ( T24 NO-odisha no)
Alternate Odisha no: [protected]