[Resolved]  T24 Mobile Service — Remaining balance not received & Bad service by Co & Customer Care

Address:

Gujarat

Res. Sir,

I m Vishal Pathak from Surat. My no is [protected]. I have recharged Rs.100/- on 18/04/2011. My Transaction ID is [protected] In that, i have received bal of Rs.88/-, at that it was told that i will get remaining bal of Rs.12/- within 24 hrs but still i haven't received it.
I called to Customer Care on 23/04/2011 at that time Customer Care Exe.
Mr. JATIN in Received my Call & he raised my Complain & gave me my complain no
PRRG09423648 & he told me that my complain will be resolved in 24 hrs. When i
received SMS of Complain No Time was written off 12 Hrs. His way of talking to
customer was not proper as it should be & he was trying to complete call as soon as
early. When i asked for superior, he told me that not a single superior is available & .
superior will be available in office hrs ( 10-7 ) .On the second day i called to customer
care in office hrs & same thing happened. it was told by Cus. Care Executive
that not a single superior is yet come to office & there timings of come to
office are not fixed. She told me that your complain will be resolved till tonight 08 PM.
On the same day, i wait for reply.
Again I called to Customer Care on 25/04/2011. Customer Care Executive
transfer the call to TRAINER Mr. Hemant, he told me that your complain is still
opened & not closed. When i asked for the resolution, he told me that this problem is
from BACKEND so they know when it will be solved but didnt told me fix time. When i
asked for that Head of T24. He told me TINA GUPTA. He gave me her no
[protected] but it is actually NODAL OFFICER's no. He told me that their head office
is at JAMSEDPUR.
Not a single executive didnt know about the head office address & where it is
located. I called to Nodal Officer on 25/04/[protected] times, ring was going on but
call was not received by nodal officer.
If this thing should be done by co, why they are designated at their post. I want
to know that when it will be resolved.


Your's Sincerelly,
Vishal Pathak
( [protected] )