[Resolved]  Taj Hotels — Wrong declaration to General Public

Greetings of the day!!

The below mail is absolutely false claim made by the taj Hotels. I am in Mumbai and did visit The Taj Lands End yesterday (Sunday) with my family and was shocked to see NO large screen at the mentioned outlet. I was advised to visit the coffee shop where the manager Mr. Leo was rigid in claiming that he has read the mail that is below and that he can’t extend the offer at the coffee shop and that I visit the ATRIUM only but he was not aware that there was no screen in place.

I have left a written note for Mr.Khosla (GM) and have also faxed it to Mr. K Krishnakumar and to Mr.Mukherji too.

Humble request is not to flaunt mails to your valued clients where the commitment mentioned is / cannot be met. Hope someone looks into this.

Thanks & Regards

Saurav Chatterjee


--- On Thu, 7/5/09, The Taj InnerCircle <[protected]@tajhotels.com> wrote:

From: The Taj InnerCircle <[protected]@tajhotels.com>
Subject: Welcome to Happy Hours at the Taj during IPL season from 2pm to 10:30pm
To: [protected]@yahoo.com
Date: Thursday, 7 May, 2009, 9:03 PM

Please be sure to add tajhotels.com to your "safe list" in your e-mail programme to ensure that you receive our messages.

Happy Hours from 2 pm to 10:30 pm at Taj Luxury Hotels.
Till IPL finals on 24 May 2009!

Dear Mr. Chatterjee,

16 more days to go, of pulsating energy and heart pounding anticipation, of euphoric high-fives and spent disappointment, of shared joyous moments with friends. To help you make the most of it, Happy Hours at the bars in Taj Luxury Hotels have just been extended from 2 pm through 10:30 pm, every day till the grand finale of IPL on 24 May, 2009.

Come, savour this May Mania, because we will be matching each round of drinks you order with a complimentary round, that's on us. Just present your Taj InnerCircle Epicure Plus card!

Participating Taj Luxury Hotels:

Mumbai - The Taj Mahal Palace & Tower (Starboard) and Taj Land's End (Atrium Lounge)
New Delhi - Taj Palace Hotel (Café Fontana, Masala Art ) and The Taj Mahal Hotel (Emperor’s Lounge, Ricks)
Bangalore - Taj West End (Blue Bar)
Hyderabad - Taj Krishna (Season’s Bar, Ahala)
Chennai - Taj Coromandel(Fort St. George)
Kolkata - The Taj Bengal (The Junction)

See you, soon!

Best wishes,

The Taj InnerCircle

Do we have your details right? If there has been any change in your contact details, please update us here

New Taj InnerCircle Rewards Catalog– view here

Have you booked your Summer Vacation? Pick a Taj Holiday and get a members-only 10% off! Call Taj Reservations Worldwide[protected]



View the privacy policy of Taj Hotels Resorts and Palaces. To be removed from our email list, send an email to: [protected]@tajhotels.com. Thank you for your interest in the Taj Hotels. Visit www.tajhotels.com for more information.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


ya even i am taj innercircle member but not getting my rewards points added inspite of mails to them or not i am able to get through phone number given by them on net. its very sad to know that you are kept on hold for 15 min and no one replies to phone where std bills get shoted up. very sad to know about it.

my name is nikesh mehta taj silver member
I am Taj Expicure Member from last two years. I was the member in year in 2006 also. I was not getting the proper service, reminder calls or information about events, I had not renewed the same in year 2007.

But Again in 2008, they have called me and requested that, they have improved their system and service level and this type of problems will not be repeated again, based on their promise, I again become a member in 2008. Again as usual no information about events and no calls during the Birthday and wedding anniversary and no follow up calls. Again I had received the call from them for renewal of my member ship only in the month April 2009 and again same story ( apologies blah blah….) and requested me to renew my membership and they will be providing me the better service, again I have renewed the membership and same story repeated no one called me in last 12 months and no communication from Taj service cell.

Again as usual I have received the call for renewal of member today and surprised know that, they communication address and e-mail registered is wrong, where has they had sent the membership card to same address and initial member confirmation to my e-mail, which I had received last year. But they were sending r information / events / reminder to wrong e-mail. This is the services level of Taj Group.
During my three years membership, I have visited Taj hotel once as a member to utilize the services provided by them, I have thrown all the vouchers / my card in dust bin and wasted around l Rs.10, 000 on this membership.

This is the service about Taj Group.

Please beware of this.
Taj Innercircle is a very poor system which is filled with fraud. They do not recognize loyalty and do not give the point syou are supposed to get. Even there promotional offers on the web to get mroe points are filled with fraud. It expects you to register again online even after making the booking in order to get points. That is how they cheat loyal customers.
thanks for your information for this i just received this information letter form hdfc bank credit card Division i am not going for the membership for taj inner circle member ship

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