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[Resolved]  Tamilnadu Electricity Board — shocking tneb bill error

I am a consumer with TNEB with consumer ID[protected].

The assessment which was done on 4/09/2010 (4th September) for this ID , showed that the Power Consumption was 530 UNITS which amounts to Rs.966/- to be paid.
I have issued a cheque for payment. But after 15 days from the date of assessment the cheque was returned to me saying that the meter reading was 1360 units and the
amount was Ra.4198/-. The meter reading white card was also corrected to that effect. When I approached the Assistant Engineer, TNEB, Selaiyur, Chennai-73, I was
informed that there has been an error while feeding the figure online. When asked to revert the entry in co ordination with the Accounts Wing of TNEB, I was informed that
it is not possible after 6 days from the assessment date. Hence, I should pay only the corrected amount which is exorbitantly high and wrong because my actual amount
is only Rs.966/- . More over, there will not be any reading written in my card until the amount gets adjusted and additionally I will have to pay Rs.40/- against the future bills
till the amount is adjusted. When I asked for a commitment of the EB authority in writing, the A.E refused to give that.

NOW, I HAVE BEEN FORCED TO MAKE A PAYMENT OF RS.4198/- IN STEAD OF RS.966/- WHICH IS RS.3232/- IN EXCESS OTHER WISE MY POWER CONNECTION
WILL BE CUT. BY CHS256AR1Q207 DATED 18.09.20100 WITH RECEIPT SERIAL NO.09AAA400C AND 1135450.AND IF I HAVE TO PAY RS.40/- PER BILL(I DONT KNOW
HOW MANY BILLS), I WILL BE PAYING EXCESS AGAIN. IS IT A PENALTY FOR ME FOR THE MISTAKE DONE BY YOUR STAFF?

It is shocking that a consumer is penalised for the mistake done by your staff and is threatened of disconnection if it is not paid.

How can a consumer be held responsible for a human error happening at the TNEB office?

Sir, now I request that a written assurance may be given to me by the EB authorities on the following points.

1. That this adjustment be done in the amount paid right from the next bill until the whole amount is fully adjusted.

2. That the tariff is rightly applied within the limit of average of 600 units per bill @ the maximum of Rs,2.20 per unit, and not with the
higher tariff which is applicable for units beyond 600 @ Rs.4.00 and above. (Because my average reading has always been within 600 units)
It may be ensured that my actual reading amount and the minimum of Rs.40/- to be deducted from the prepaid amount.

3. That the correction done in my white card to be regularised when the amount reaches the amount I have paid.

Hence, I request your kind intervention in the matter and retrieve my grievance. Kindly report compliance.

Thanking you

Sincerely,

Banu for N N S Mani
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  3 CommentsShareTweet

Comments

it always happen with tneb and the final suferer is the poor customer.all our bill payment system should be foolproof at this computer age and the consumer should be treated well instead axing the power.
Sir, my friend working in mnc company at ekkaduthangal near guindy. they used sum CT service, every month crossed the maximum demand but bill payment is below the maximum demand amount. they mmc company give sum amount to tneb reading taker ( accesser ), the accesser note the eb reading is below the maximum level. the mnc company and accesser both are understanting. the same process are going lost 3 months.pls check it and to something. this month also same process is going on. today also take the eb reading.this time also i think they pay less amount?. pls take the action immediately.
thank u
Hello Friend

What was the action taken for your complaint. Whether it was solved as you wanted?
Kindly let me know.

Regards
Kirbha

Email: pss.[protected]@gmail.com

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    Tamil Nadu Electricity Board [TNEB] Phone
    +91 44 2852 0131
    Tamil Nadu Electricity Board [TNEB] Address
    NPKRR Maaligai, 800 Anna Salai, Chennai, Tamil Nadu, India - 600002
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