[Resolved]  Tanishq — Diamond fell from a bracelet

Address:

Gujarat

August 6, 2011
Ref: Loyalty ID[protected] of TANISHQ

I had purchased 18KT Diamond Bracelet vide bill no BRD CM 3913 dated[protected]. This Bracelet was an invaluable piece of jewellery not only because it was purchased from Tanishq but also as it was a birthday gift from my husband. It was the most lovable jewellery that I possessed and therefore it taken care of always.

It is a matter of immense shame to contact your esteem Company for a complaint. Just after 8 months of purchase of this bracelet and barely worn for about 8 to 10 times, I had to approach the Vadodara Showroom from where I have purchased this bracelet for REPAIRING . One of the diamond had fallen. It was so difficult for me to digest the fact that the making of TANISHQ, THE TANISHQ can so be such that a diamond can easily fall. I was lucky enough that I found the diamond. Tanishq was good enough to fix the diamond without taking any labour charges. But the showroom informed me that in case the diamond was not found I had to bear the cost of diamond replacement. They were also good enough to send the bracelet to their workshop to check that all the other diamonds were properly fixed.

Now just after another one and a half two months another diamond has fallen. And this time I am not lucky enough to find the diamond. Baring the additional cost is pinching and more annoying is that such defect is present in such a big brand name. I could have expected this from a local jeweler but such a defect from TANISHQ was unbelievable. But I am to believe because I have experienced this and not just once but twice.