[Resolved] Tanishq Jewellery — it was not gold indeed! | |
hi, i recently purchased a 30 grams gold chain from tanishq retail showroom in velachery. after wearing it for around 3 months, i found that it turned to copper color. i took it to them with the bill and warranty card, they asked me to wait so they can send it to the factory to find the defect. two days back they called me and said, you can take a chain of the same weight from this showroom. i was reluctant because i already lost faith in the quality of gold here. i asked them if it was possible to refund they said no. i went there spent some time selecting the chain and while billing they said, `mam, please keep the selected chain and come back after 2 days' since the defective chain has not reached them. i dont understand why they asked me to come there then. now i am still waiting for them to call. can i approach the court? i have all bills with me. i dont want their jewellery again. i need a compensation. please advise. Thank you gayathri Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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I have purchased a jewellary from salem tanishq shop, where we got very poor service, All staffs are very irresponsible, Actullay we were a regular customer of tanishq but one personal came to me and asked me to enroll in saving schem, He came more then 10 times he told lot of things, I want only one thing that isi cant come to showroom and pay monthly imnstalment as i am in service industry i wont be in station all the time, for the first 7 to 8 months Mr Venkatesh came for collection got money from me, All of a sudden he stopped comming for collection i called many times he told he will come or will send another staff Mr Santhosh for collecting this happened for more than 3 months, Again i called Mr Venkatesh, He gave me very harsh replay ie it is not his responsibilt for collecting money for chit,
Only then i came to know that first six months it is his responsibilyty if he collect the instalment for first six mth only then he get the commission or else his commission he will not get, Now he is careless as he got the commission then after the customer has to suffer, The replay is irresponsible, Actually i have recorded all the conversation with the salem man in salem tanisq showroom,
I am going to file a case in consumer court as i am the consumer counsil member,
Karthik J
[protected].