[Resolved] Tata Broadband — Not able to browse few major websites using TATA Broadband with Static IP 100 MBPS. | |||
Not able to browse few major websites using TATA Broadband with Static IP 100 MBPS. Able to ping, trace but not able to browse those website using this connection. But in the same PC, using different internet connection(bsnl or airtel), I am able to browse the same website, trace and ping. So no issues with the websites. Also the static ip provided to us is not blocked. The IP address is(my static ip): 61.17.121.2, which i can able see when i browse whatismyip.org. Also the same one is configured in my eithernet card. One and half months before, we taken new broadband connection from TATA. This is connection is through Fibre and to our switch is Eithernet. So we are getting internet connection directly by CAT5 Eithernet. No modem. This is connection is 100Mbps line with Static IP. We have opted this for speed, static Ip. I was chasing with TATA people for more than a month, till now I am struggling. Below are the few websites I am not able to browse. http://in.yahoo.com/ - Yahoo India Website http://pluggd.in/ - Some Business - Indian Website http://netmagicsolutions.com/ - Netmagic- ISP Website, Datacenter website Domain Names are resolving, able to ping and trace. C:UsersAdministrator>ping in.yahoo.com Pinging in-fp-in.wg1.b.yahoo.com [121.101.152.229] with 32 bytes of data: Reply from 121.101.152.229: bytes=32 time=102ms TTL=56 Reply from 121.101.152.229: bytes=32 time=28ms TTL=56 Reply from 121.101.152.229: bytes=32 time=28ms TTL=56 Reply from 121.101.152.229: bytes=32 time=28ms TTL=56 Ping statistics for 121.101.152.229: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 28ms, Maximum = 102ms, Average = 46ms C:UsersAdministrator> C:UsersAdministrator>tracert in.yahoo.com Tracing route to in-fp-in.wg1.b.yahoo.com [121.101.152.229] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.10 2 1 ms 1 ms 1 ms sttaic61.17.121-1.jpr-vsnl.eth.net [61.17.121.1] 3 1 ms 1 ms 1 ms 172.31.161.13 4 2 ms 1 ms 1 ms 172.31.68.66 5 2 ms 1 ms 1 ms 172.31.68.85 6 2 ms 2 ms 2 ms 172.31.8.133 7 3 ms 3 ms 2 ms 59.163.16.54.static.vsnl.net.in [59.163.16.54] 8 * * * Request timed out. 9 26 ms 26 ms 26 ms 172.31.10.6 10 33 ms 33 ms 33 ms 121.242.147.2.static-mumbai.vsnl.net.in [121.242 .147.2] 11 33 ms 33 ms 34 ms te-8-3.bas-a1.in.yahoo.com [121.101.156.223] 12 28 ms 29 ms 28 ms ir1.fp.vip.in.yahoo.com [121.101.152.229] Trace complete. C:UsersAdministrator> C:UsersAdministrator>tracert netmagicsolutions.com Tracing route to netmagicsolutions.com [180.179.50.129] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.10 2 2 ms 1 ms 2 ms sttaic61.17.121-1.jpr-vsnl.eth.net [61.17.121.1] 3 2 ms 1 ms 1 ms 172.31.161.13 4 2 ms 1 ms 1 ms 172.31.68.66 5 2 ms 2 ms 2 ms 172.31.68.85 6 2 ms 2 ms 2 ms 172.31.8.133 7 3 ms 2 ms 2 ms 59.163.16.54.static.vsnl.net.in [59.163.16.54] 8 2 ms 2 ms 2 ms 172.29.251.1 9 * * * Request timed out. 10 2 ms 2 ms 2 ms 172.25.76.54 11 4 ms 4 ms 4 ms 59.163.105.169.static-chennai.vsnl.net.in [59.16 3.105.169] 12 4 ms 6 ms 4 ms 180.179.37.54 13 4 ms 3 ms 4 ms 180.179.32.156 14 4 ms 3 ms 3 ms 180.179.50.129 15 4 ms 4 ms 3 ms 180.179.50.129 Trace complete. C:UsersAdministrator> C:UsersAdministrator>nslookup netmagicsolutions.com Server: UnKnown Address: 192.168.0.32 Non-authoritative answer: Name: netmagicsolutions.com Address: 180.179.50.129 C:UsersAdministrator> When I check with ISP(Tata) they are said, it is your datacenter issue, please ask them(netmagicsolutions.com). But in.yahoo.com is not working and few other indian sites are not working. yahoo.co.in is working. Anyone had the same experience and resolved the issue, share your experience and how you have resolved. Any knows how to resolve, please help me. There is no firewall issue, since it is working on the same machine using different internet connection. There is no DNS issue, since trace route and ping the domain is working. There is no issue with the website, since I am able to browse in the same machine using different internect connection. There seems to be issue with ISP side or Website provider network(but least case) There are few other websites, which are not working hosted with netmagicsolutions.com using this broadband connectivity. -Kannan Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
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Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We request you to kindly provide us your Tata connection details, e-mail id and your alternate contact number which will assist us in doing the needful.
We assure you that we are committed to resolving the issue to your satisfaction.
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.