[Resolved]  Tata Broadband Connection — Worst Customer care

Below chain emails is self explanatory. Tata Customer care is the worst:


Dear (Worst) team,

Can I have the next escalation in this issue. I definitely need a contact number of the next escalation manager or his/her email id.

I don't believe that a process of name change will take 2.5 months and no one is still bothered to get back to me. It was more frustrating that someone from your team followed up with me on your bill (which is only due on 06-July-2009) with a wrong name addressed to me (Rajendran).

I don't understand what else language to be used to make you all move and attend my issue as priority. It's a shame still that my name is addressed with wrong name on it.
Warm Regards
Gajendran Sundaramurthy - Executive Director
Easiprocess Pvt Ltd


From: "customer service" <[protected]@tatacommunications.com>
To: <Gajendran.[protected]@Easiprocess.com>
Date: [protected]:38
Subject: FW: FW: FW: FW: Bill for Mar'09 and name as in the bill


Dear Mr. Sundaramurthy,

We take the opportunity to apologize for the inconvenience caused to you - with regard to the various instances stated by you in your mail - all of which lead you to believe that services provided by us are to the contrary of what your expectations were.

We would like to inform you that your concern regarding name change has been forwarded on high priority and our representative will contact you at the earliest. We need your kind support and cooperation during this period.

If you require any further assistance please revert to us to do the needful.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you

Warm Regards,

Jibby Benjamen.
Complaint Management Team
TATA Communications Internet Services Ltd


From: Gajendran.[protected]@Easiprocess.com [mailto:Gajendran.[protected]@Easiprocess.com] Sent: Friday, 08 May, 2009 4:57 PMTo: customer serviceSubject: Re: FW: FW: FW: Bill for Mar'09 and name as in the bill

Dear Team,
Appreciate atleast one resource (Mr. Avaneesh) understood the complaint properly and has replied accordingly.
Am afraid to bring again to your notice that I have heard nothing from any of you on the name change. My account in online and on the bill still remains as Rajendran as against Gajendran Sundaramurthy.
My online access issues are kind fixed as I tried it on Mozilla Firefox.
Kindly revert ASAP on the data change request.
Warm Regards
Gajendran Sundaramurthy - Executive Director
Easiprocess Pvt Ltd

From: "customer service" <[protected]@tatacommunications.com>
To: <Gajendran.[protected]@Easiprocess.com>
Date: [protected]:40
Subject: FW: FW: FW: Bill for Mar'09 and name as in the bill


Dear Mr. Sundaramurthy,

We take the opportunity to apologize for the inconvenience caused to you - with regard to the various instances stated by you in your mail - all of which lead you to believe that services provided by us are to the contrary of what your expectations were.
We have already forwarded a request on your behalf regarding the name change concern of your account. Our team will contact you and do the needful at the earliest.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.com/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Avaneesh,
Complaint Management Team
TATA Communications Internet Services Ltd.


From: Gajendran.[protected]@Easiprocess.com [mailto:Gajendran.[protected]@Easiprocess.com] Sent: Tuesday, April 28, 2009 7:45 PMTo: customer serviceSubject: Re: FW: FW: Bill for Mar'09 and name as in the bill
Dear Team,
It's ridiculous that a plain request cannot be understood by either of you. I don't want the name to be changed from Gajendran Sundaramurthy to Rajendra.
My name, infact is Gajendran Sundaramurthy. In your records it's reflecting as Rajendran. If your company norms doesn't allow for correction of Data pertaining to a customer, it's against the Data Subject rights. I being a Data Subject have all the right to get my details correct on your records. You guys have done a wrong updation and say that once done is done. It's pathetic and from customer point of view very annoying.
I want this to be escalated to the next level. Please let me know the contact details. Else, I might raise this issue with Consumer forum. Hope to hear the correct rectification from you.
Warm Regards
Gajendran Sundaramurthy - Executive Director
Easiprocess Pvt Ltd
From: "customer service" <[protected]@tatacommunications.com>
To: <Gajendran.[protected]@Easiprocess.com>
Date: [protected]:04
Subject: FW: FW: Bill for Mar'09 and name as in the bill





Dear Mr. Sundaramurthy,

We regret the inconvenience caused to you.

With reference to your mail we have verified our records and would like to inform you that as per company norms name cannot be changed from Gajendran Sundaramurthy to Rajendra.

However, we have escalated your name change issue to concern team.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Grace,
Complaint Management Team,
TATA Communications Internet Services Ltd.




From: Gajendran.[protected]@Easiprocess.com [mailto:Gajendran.[protected]@Easiprocess.com] Sent: Tuesday, April 28, 2009 4:03 PMTo: customer serviceSubject: Re: FW: Bill for Mar'09 and name as in the bill

Hi Team,
Please refer to the two emails below:
Firstly, I had escalated the issue of having my name wrongly spelt in your records (It's documented as Rajendran where as my name is Gajendran Sundaramurthy). This was brought to your notice previously and I was confirmed it's changed. It's high time that I have to remind you again on the correction.
Secondly, I had clearly requested for Mar'09 bill but the person who attended the issue has sent me Apr'09 bill. It's pathetic to see that am overdue for the month of Mar'09 where there wasn't proper communication from Tata team. Also, note that am unable to access my online details by logging in with my user id's and passwords. Am unable to update my profile or view my previous bills. Anytime, I try to click on the options, it is throwing me out of the account.
Customer service representative Ms. Madhu on the phone informed to email you again and confirmed that she can do anything. Please attend to these issues immediately and provide me a resolution ASAP.
Hopefully this time everything will be dealt with as per the request. Please revert in case of any clarifications. First Email:
----- Forwarded by Gajendran Sundaramurthy/EP Execs/Easiprocess on[protected]:17 -----
From: "customer service" <[protected]@tatacommunications.com>
To: <Gajendran.[protected]@Easiprocess.com>
Date: [protected]:06
Subject: FW: Name as in the bill



Dear Mr. Sundaramurthy,
We thank you for bringing your concern to our notice.
With reference to your mail we have verified our records and found that in all the records your request has already been updated.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.com/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com We will be delighted to assist you.
Warm Regards,
Mazhar,
Customer Service,
TATA Communications Internet Services Ltd.


From: Gajendran.[protected]@Easiprocess.com [mailto:Gajendran.[protected]@Easiprocess.com] Sent: Tuesday, March 03, 2009 12:08 PMTo: [protected]@tatacommunications.comSubject: Name as in the bill
Dear Team,
Please make a note that the bill sent for my broad band connection at residence is in a different name. This was mentioned to the site engineer who had the name misspelt in his form during his visit to my home for connection.
Please note my name is Gajendran Sundaramurthy and is documented as Rajendra in the bill you have sent. Request you to please amend your records immediately and confirm with a revised bill.
My login id is : g.[protected]@vsnl.net
Contact number : Mobile: [protected]
Landline:[protected]
Residence:[protected]
Warm Regards
Gajendran Sundaramurthy
Executive Director - Easiprocess Pvt Ltd Second Email:
From: "customer service" <[protected]@tatacommunications.com>
To: <Gajendran.[protected]@Easiprocess.com>
Date: [protected]:04
Subject: FW: Bill for Mar'09



Dear Mr. Gajendran,
We thank you for writing to TATA Communications customer service.
Please find the attachment of given bill which you have requested:
Please follow the procedure below to view your bill online any time:
1. Visit the site http://tataindicombroadband.com/
2. Click on My Account.
3. Sign in with your username and password and domain.
4. Click on My Usage.
5. Click on View Previous bills.
6. Select the desired and click on View.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact
numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you
Warm Regards,
Swathi,
Customer Service,
TATA Communications Internet Services Ltd.



From: Gajendran.[protected]@Easiprocess.com [mailto:Gajendran.[protected]@Easiprocess.com] Sent: Friday, April 24, 2009 9:57 PMTo: [protected]@tatacommunications.comSubject: Bill for Mar'09
Dear team,
Please note that I have not received the bill for the month of Mar'09. My login id is as below. Please do the needful at the earliest. Kindly revert in case of any clarifications.
g.sundaramurthy
Warm Regards
Gajendran Sundaramurthy - Executive Director
Easiprocess Pvt Ltd
Off Ph :[protected]
Mob : [protected]