[Resolved]  Tata Docomo — 2G net for which I paid not made available

Address:

Bangalore, Karnataka

I wrote this complaint as docomo doesnt provide service as per my plan
1. get frequently disconnected from internet
2. Getting a connection to docomo internet has been lately harder than logging into irctc website.

I got a connection for the sole purpose of internet. the plan was 2G internet of 6 GB for Rs 99/month.
We received net very well for 1st month. But after that, from 2nd month on-wards the net started disconnecting after every half hour. I have logs of the connection and disconnection. when i complained about this to docomo customer care, they said it is their policy to disconnect after every half hour.
Ok i thought i atleast can finish my quick browsing after half hour. But i was ready to forget the number of redials i had to go through to get another connection with docomo server. And i usually had to try some 5-10 redial attempts to get a fresh connection.

Now it is 3rd month of docomo connection, when i try to connect to internet it doesn't work. i tried for some 50 times to connect. I got fed up and i call customer care to complaint. they say it is the configuration issue. i receive a new configuration and still it is the same. and i pay them still for the internet when i dont get any service from docomo.