Tata Docomo — 3G Network Issue

Address:

Pune, Maharashtra

Hello Sir/Madam

On the 26th of April, I had recharged my account for Rs.246 i.e a 3G SmartLife
plan which gives me a bundled usage of 3G data and calling minutes.

But after recharging, when I switched my mobile phone to the 3G mode, I am
unable to get network.

The mobile only displays the 3G icon but network is completely unavailable.
I even tried to search for the network manually. Tata Docomo is being shown
in the list of operators, but when I try selecting it, it gives an error of
"No Access"

I even tried restarting my handset a couple of times. I even removed and
re-inserted my sim. But nothing seems to help.

My handset is completely 3G compatible and I live in Pune city where 3G
services have been launched long back.

I want to know why is it happening that I am not able to network only when
I select the 3G network mode.
There is no problem in accessing the 2G network and 2G data.
But I want to use the 3G services on my network.

I had registered a complaint on the customer service desk but it didnt helped me as well.
The complaint number being NWK3G10067092.
I got a call from the 3G department of the company stating that there is some problem with the settings in my handset and I need to get it corrected from the care centre and they closed the complaint.
So for this reason i even visited the care centre located on FC road in Pune yesterday but even the executives in the care centre could not provide any solution to my problem.
They told me to visit the head office which was on Bajirao road in Pune.
I did the same and went there to get my problem solved and even after waiting for two hours, my problem was not solved even there.
Nobdoy has a clue as to what exactly the problem is.

The care centre on Bajirao road again raised a complaint yesterday.
The complaint number is NWK[protected].

I have already logged two complaints till now but both were not useful.

The recharge that i have performed on my account is getting wasted in the mean time.

I request you to please solve this problem or reverse back the recharge amount to my account ASAP.


Details :

Mobile Number : [protected]
Name : Rahul Jain
City : Pune
Area : Model Colony, Shivajinagar
Handset Model : Nokia N8

Please look into this matter at the earliest.

Hope to get a positive response