[Resolved] Tata Docomo — 3G plan with 2G Speeds | |||
I've recharged my Tata docomo 3G SIM with STV 255 via online webportal [http://www.tatadocomo.com/online-recharge.aspx] on 27-Jul-2013. I received the desired 3G internet connection package for 30 days with 3G speeds [1.5-3 Mbps]. Since 01-Aug-2013, I'm not able to connect with 3G speeds. Although my handset (HTC Wildfire) shows me that it is connected to 3G internet with an "H" displayed in connection indicator, I'm just getting 2G speeds [about 70 Kbps max]. I still have about 600 MB + 1024 MB (offer bonus) left unused in my account and a voice balance of 14 INR. I tried using my Docomo SIM with a USB internet connector with my PC and found the issue still persists. Last week I contacted your customer care executive over phone and he suggested clearing the phone cache and steps that didn't help. The customer care executive (dialing 121) I've mentioned also told me that he can't register complaints from customers (like me) from Kerala as it belongs to the Karnataka zone and he's helpless. Then to avoid me, he told me that a customer service guy would call me within the next 24 hours. I waited for a call which never came. Later on I thought he told that to avoid any further complaints from me. During my call, I asked him why a customer care executive is speaking in such a manner that he can't accept complaints. Because I called in the customer care number that came preloaded along with my SIM card. He replied to me that if I'm not satisfied with the services, then I can remove the number from the SIM card (in more of an angry tone). (I'm wondering if you are running your services with people with such low motivation). Anothe issue I've noticed with Tata DOCOMO customer call is that it allows a subscriber to call them only one time in a day (eventhough the call is charged at 0.5 INR). For subsequent calls, the automated response would put the caller on hold (informing that other subscribers are on call) indefinitely. Hence it is not possible to get an issue resolution by calling customer representative of Tata Docomo. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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you have been ensuring me a resolution since the last 2 months, but till date you have not been able to resolve my problem. this is my 6th complaint.
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Tata Docomo — Speed related issue using 3g services
This is with reference to my previous complaint as per which a complaint was raised in my account vide complaint no. NWK[protected]. I was assured of a resolution to my problem by 25th of April. But I have not received any resolution yet. (26th April 2011, 20:00 hrs)I am now totally fed up of raising any more complaints. It has now been 2 months that I have been facing the same problem and have raised as many as 5 complaints till date hoping to get my problem resolved. But Tata docomo has not paid any attention to my raised complaints and now I intend to file a legal lawsuit against the company on the charges of fraud, mental torture and misleading information. Please guide me through the procedure to be followed.
thanks.