[Resolved]  Tata Docomo — Worst Customer Care - Suspension of Service

I took a new connection from a shop (Auro Meera) near Chennai One Software Park in Thoraipakkam on Sep 20th and gave all required documents. After 10 days, the outgoing calls were banned and when we called up customer care they said they don't have the required documents. From that time onwards we have been following up with customer care and the local agent but the only thing happened is that on October 13th the connection has been suspended.

Two weeks back we went to the local shop and submitted all the documents again. But again nothing
is happening. When we went to the local shop today he behaved indifferently and was not even interested in listening to us! Then we asked for his agent and he said the agent has changed recenly. The new agent told us that the old guy just ran away with all the documents. And with all this going on Tata Docomo hasn't done anything about this!

The new agent collected our documents again (3rd time) and said the connection will be activated in 24 hours. Now this is the 5th day and the connection is still not active. I don't think I should take this crap anymore and will be getting a new connection with some other carrier.

The most interesting thing is that Tata Docomo doesn't care a bit about their customers. Their customer service is just sitting there to take you calls and tell you that everything will be ok in 24 hours!