[Resolved] Tata Docomo — Tata Photon | |
I have this miserable experience with Tata Photon since I have taken 2 months ago. I may have called their call centre atleast 15 times in two months.. I have a corporate connection from Tata Photon, 10 GB for 1000 rupees, that is great you may think. First of all I hardly use 3-4 GB per month., but the Tata Photon sales guy convinced me to take 10 GB saying I could change the plan any time. Ok fine. there starts the story. It seems they have a concept called Credit Limit. God only knows what it means. Because as for some limit is a threshold set at about 80%. But in all my life of these two months I never used more then 2 - 3 GB per month where as my plan is for 10 GB. First I get some really stupid email saying I have crossed my threshold. Only a genious at stupidity could have designed their system of this. Then I quickly log in and check my usage meter thinking my photon may be being misused some how.But my account profile very innocently shows only what I have used. Now I wonder where that usage threshold alert system gets its feed from if not from my account profile. That again cannot be comprehend by mere humans like us. Then I call call centre for a few times, they tell me that I should increase my credit limit. Arey, to hell with the credit, who bothers, why do I care about the credit limit. All I know is I am paying for 10 GB and I should be able to use 10 GB per month. everything else is your headache. But now the call centre guy says you pay 350 rupees and I will open your line, this is after 2 days of getting the Photon post paid ... Can you IMAGINE...There was a 3rd level escalation contact also shared to corporate customers. Who never really cared to reply back to my mail. In the meanwhile I kept receiving their stupid mails from their stupid alert system. Finally they open my connection, I thought I might as well ignore those mails. ThenI get the bill due for 22nd of March which more out of fear for their stupidity in disconnecting connections than anything else connection I paid on 5th of March. Then what you may be wondering, they disconnct the connection by 6th :D I know you are all smiling so am I. so just now I have put down with my encounter with Photon call centre one more time and decided to humour everybody else. I just logged into my personal account. It shows a total usage of 3 MB for whole of lat month i.e. till 2nd March. for whichI had paid for 10 GB by 5th. Now for this month billing cycle I used less than 1 MB but they decided it was time to disconnect the connection... HO HO HO.. I have never seem a dumb, dumber dumbest what ever you want to call thing than this.. I would just like to throw it in the face of some one or all those who are responsible for this most miserable mobile internet service. Was this information helpful? | |
Apr 25, 2017 Complaint marked as Resolved Verified Support Mar 18, 2010 Tata DoCoMo Customer Care's response Dear CustomerGreetings from Tata Indicom! Firstly, we would like to apologize for the delay in response and for the inconvenience. We understand your concern regarding the usage and credit limit. However, in order to assist you better, we request you kindly provide us your, Tata Indicom connection details along with your contact number. You can mail your detail to customer.[protected]@tatatel.co.in Thank you for your time and patience. Regards, Tata Indicom | |
 2 Comments | |
Comments
i want to know how much maga bites i have used. My plan is rs 750
Reply
TO WHOM EVER IS CONCERN
I AM RAFEEQ AHMED
I TAKEN THE TATA PHOTON SERVICE NO [protected]
WHILE THE TAKING OF INTERNET SERVICE . THE TATA EXECUTIVE
ASSURED ME THAT RUPEES 250 /- WILL COME AS MONTHLY BILL
I HAD USE URS INTERNET SERVICE FOR SHORT PERIOD OF TIME WHO R.S. 950 BILL U HAD GIVEN ME. I DONT WANT URS NTERNET SERVICE ANY MORE
SO TAKE THE TATA PHOTON DIVICE [protected] AND REFUND MY DIVICE DEPOIST AND TAKE URS TATA PHOTON DIVICE [protected]
NOTE I WILL NOT PAY THE FAKE BILL OF R.S. 950 WHICH U HAD SEND TO ME.
I WILL PAY ONLY R.S. 250 /-ONLY WHICH SHOULD BE ADJUSTED FROM DIVICE DEPOIST AMOUNT OF R.S. 750
GIVE MY DEVICE DEPOIST AMOUNT AND TAKE TATA PHOTON DEVICE URGENTLY
NOTE I AM NOT USING THE INTER NET SERVICE SO DISCONNET INTERNET SERVICE AND REFUND MY DEVICE DEPOIST AMOUNT AND TAKE YOURS DEVICE URGENTLY
--- On Sat, 8/6/11, [protected]@tataindicom.com <[protected]@tataindicom.com> wrote:
From: [protected]@tataindicom.com <[protected]@tataindicom.com>
Subject: E-Bill for your Tata Indicom service no. [protected] for Aug 11
To: [protected]@YAHOO.COM
Date: Saturday, August 6, 2011, 6:28 AM
Dear Mr RAFEEQ . AHMED,
Greetings from Tata Indicom!
Please find attached herewith your EBILL
statement
We constantly strive to ensure that each of your interaction with Tata Indicom is simple and enjoyable. We have introduced a host of conveniences to ensure the same.
Bill services:
1. You can register for My Account! to view your bill statement current and
previous months.
2. Opt for EBILL only and get itemized bill worth Rs 25 absolutely FREE. You can opt for EBILL through My account or by sending an sms "Ebill < your email id >" to 121 from your Tata Indicom mobile phone.
Payment Services:
1. For those who are strapped for time, we have introduced Online Bill Pay. Click Here and make the payment without having to register.
2. You can pay your bill from the comforts of your home by way of online payments using your debit card or netbanking facility.
3. You can pay your bill by Credit Card (MasterCard, Visa, Diners, AMEX). Just fill your Credit Card details and payment amount in the Bill Payment Slip (tear-away portion of your bill copy) and drop it in any of the nearest Tata Indicom drop box.
4. To explore the wide range of convenient payment options available in your city, please Click Here.
We assure you the best service at all times and look forward to a warm and long-standing association with you.
For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].You may also write to us at customercare.[protected]@tatatel.co.in
(You being our Photon+ customer, can also get in touch with us on[protected]Toll free). We shall be glad to be of assistance.)
This is an automated message. Please do not reply.
Thanks & Regards
Team Tata Indicom
--- On Sat, 8/6/11, [protected]@tataindicom.com <[protected]@tataindicom.com> wrote:
From: [protected]@tataindicom.com <[protected]@tataindicom.com>
Subject: E-Bill for your Tata Indicom service no. [protected] for Aug 11
To: [protected]@YAHOO.COM
Date: Saturday, August 6, 2011, 6:28 AM
I AM RAFEEQ AHMED
I TAKEN THE TATA PHOTON SERVICE NO [protected]
WHILE THE TAKING OF INTERNET SERVICE . THE TATA EXECUTIVE
ASSURED ME THAT RUPEES 250 /- WILL COME AS MONTHLY BILL
I HAD USE URS INTERNET SERVICE FOR SHORT PERIOD OF TIME WHO R.S. 950 BILL U HAD GIVEN ME. I DONT WANT URS NTERNET SERVICE ANY MORE
SO TAKE THE TATA PHOTON DIVICE [protected] AND REFUND MY DIVICE DEPOIST AND TAKE URS TATA PHOTON DIVICE [protected]
NOTE I WILL NOT PAY THE FAKE BILL OF R.S. 950 WHICH U HAD SEND TO ME.
I WILL PAY ONLY R.S. 250 /-ONLY WHICH SHOULD BE ADJUSTED FROM DIVICE DEPOIST AMOUNT OF R.S. 750
GIVE MY DEVICE DEPOIST AMOUNT AND TAKE TATA PHOTON DEVICE URGENTLY
NOTE I AM NOT USING THE INTER NET SERVICE SO DISCONNET INTERNET SERVICE AND REFUND MY DEVICE DEPOIST AMOUNT AND TAKE YOURS DEVICE URGENTLY
--- On Sat, 8/6/11, [protected]@tataindicom.com <[protected]@tataindicom.com> wrote:
From: [protected]@tataindicom.com <[protected]@tataindicom.com>
Subject: E-Bill for your Tata Indicom service no. [protected] for Aug 11
To: [protected]@YAHOO.COM
Date: Saturday, August 6, 2011, 6:28 AM
Dear Mr RAFEEQ . AHMED,
Greetings from Tata Indicom!
Please find attached herewith your EBILL
statement
We constantly strive to ensure that each of your interaction with Tata Indicom is simple and enjoyable. We have introduced a host of conveniences to ensure the same.
Bill services:
1. You can register for My Account! to view your bill statement current and
previous months.
2. Opt for EBILL only and get itemized bill worth Rs 25 absolutely FREE. You can opt for EBILL through My account or by sending an sms "Ebill < your email id >" to 121 from your Tata Indicom mobile phone.
Payment Services:
1. For those who are strapped for time, we have introduced Online Bill Pay. Click Here and make the payment without having to register.
2. You can pay your bill from the comforts of your home by way of online payments using your debit card or netbanking facility.
3. You can pay your bill by Credit Card (MasterCard, Visa, Diners, AMEX). Just fill your Credit Card details and payment amount in the Bill Payment Slip (tear-away portion of your bill copy) and drop it in any of the nearest Tata Indicom drop box.
4. To explore the wide range of convenient payment options available in your city, please Click Here.
We assure you the best service at all times and look forward to a warm and long-standing association with you.
For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].You may also write to us at customercare.[protected]@tatatel.co.in
(You being our Photon+ customer, can also get in touch with us on[protected]Toll free). We shall be glad to be of assistance.)
This is an automated message. Please do not reply.
Thanks & Regards
Team Tata Indicom
--- On Sat, 8/6/11, [protected]@tataindicom.com <[protected]@tataindicom.com> wrote:
From: [protected]@tataindicom.com <[protected]@tataindicom.com>
Subject: E-Bill for your Tata Indicom service no. [protected] for Aug 11
To: [protected]@YAHOO.COM
Date: Saturday, August 6, 2011, 6:28 AM
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