Tata DoCoMo Complaints & Reviews

I am a Tata Docomo user, I had some doubt in tariff plan, so i called the customer care to clarify the matter, the Guy who attended my call though spoke nicely and clarified my doubts, but later he midnight he started sending msg's making clear note of my name and phone no. How i know it is the customer care guy? he himself mentioned that. Now, often he is torchering through msg's abusing me.

Are customer care people there to help us or to harass us?
i do not know that guy's name, but his phone number is [protected]. PLS can anybody help me.

Well !!!
My phone was never not reachable and anyhow if you re saying so than i get all the information of missed calls on my number via message and i didnt recieve any of the message..
And i havent requested for any service then why do u send them , and why do you deduct my balance daily , is it just to fool customers any loot their money. The subscription which are in favour of customer gets activated by a message which is send by the customer, then how can one subscribe a customer of a pack which costs him everyday, this policy of cheating the customer prevails in every service provider. And when i asked customer care to Deactivate the Service which i havent requested they said we cant do it.. Its not in our hand " kya hum aapki koyi aur sahayta kar sakte hai"..
And yesterday also i got a message from TATA DOCOMO DIVE IN .. What the Heck is this
JAGO GRAHAK JAGO

Problem related with port the number
Respected sir
I was the prepaid customer(mob. No [protected]) of TATA indicon since jan 2006 up to 27 April 2011
Due to network coverage problem I port my number (mob. No [protected])to TATA Docomo & since 28 April 2011
I used all network of DOCOMO network / tariff plan etc..
Since 28 april 11 my mobile (mob. No [protected]) was recharged by DOCOMO of RS 400, RS 10 , RS 300 & RS 400 (on 4/6/11) but the customer care of DOCOMO inform me that I am not user of DOCOMO
I agin submit the for m & document copy to DOCOMO service centre , at Starlit Tower Indore on 04/06/11
Please guide me for further action
Name : Atul Nandwal
Mob. No. [protected],[protected]
Indore
Email ID : [protected]@gmail.com

I appreciate service of TATA DOCOMO but there is a major problem for me by you service....The problem with this number:[protected]
1) There is major mistake according to me in my DOCOMO Card(Previously IDEA) .There is the problem in INCOMING CALLS(Error message : The number you have dialed does not exist,please check the number you have dialed.)
2) After contacting to your customer care there are many kind of solutions which 100 % not required to tell because that was the common solution.I have told so many times but there is not any kind of solution till 24 hours.
3) The major problem is in INCOMING...there is also problem in Receiving or Sending messages...but the problem with the messages is not as harmful as INCOMING problem...
4) I have big trouble with this kind of problem and I have already Recorded all the conservation in the call with your customer care....
5) So I just want to know that IN how many hours my problem will be solved or I have to do anything else for this problem...
6) And PLEASE DON'T tell me the solutions like:Please check your call waiting or call divert status...or....dial 12525.....or...it will be solved after 24 hours..OR..there is also problems like this to many other customers....
Hope It will be solved soon...

hi,
TATA Photon Number: [protected]

Tata Indicom had sold to me TATA Photon device and plan with following conditions.


1) Tata photon device is free of cost.
2) Rental of Rs 950 per month if paid an advance rental of Rs. 5000

Now Tata Indicom is not proving any monthly bills and saying that they will generate bills only when uses go above Rs 950 monthly.

I have called up customer care several time and also there is no response from emails of nodal officer and Appellate authority of Tata indicom.
(
Nodal Officer Ms Mythri Rao[protected]
[protected]@tatatel.co.in

Appellate Authority Mr. Sanjeev Khera[protected] appellateauthority.[protected]@tatatel.co.in

)

Kindly help to get me the monthly bill.

Thanks,
Sanjeev

....if you paste a complaint, they will say that they will come to us..but never gonna happen. Desperately I WANT TO CANCEL THE CONNECTION.. BUT NO BODY FROM TATA DOCOMO IS HELPING ME......THIS IS THE WORST SERVICE. DONT GO FOR IT.

I haven't received my discount of Rs.500(Invoice No.[protected]) + Rs.100(Invoice No.[protected], When I called the Call center, they dont understand my issue and they keep repeating that I will receive only Rs.400 as discount. Pathetic call center agents...

More over I am facing technical issues like intermittent disconnection of Internet speed.

Frustrated Customer,
Sriram
[protected]
Relationship Number:[protected]
Tata Docomo No.[protected]

On 27 th may,2011 MVC 3g wap service activated automatically on my no. [protected].
3 Rs/-had been deducted everyday from my account. After calling customer care they told that in 24 hours service will be deactivated.After this no notification message came. But 3 Rs/- continuously deducting from my account everyday without any notification.
Please stop MVC service.......
Help me.......

Most pathetic customer service which I ever came across in my life. Just a big brand and classey commercial but when it comes to reality the customer service term has been insulted.
Since 19 days I am trying seek assistance for my prepaid service with TATA DOCOMO and am being ignored. Even after multiple calls to their so called “ customer service” dept and waiting for hours to speak to a supervisor who is always busy no matter what time of day it is my issue is not yet address.
I am being charged Rs 1.50 daily from May 15th 2011 till date for a service which I never registered .It’s some R_Jokes service which I never heard or used. I have been calling customer service and requesting them to cancel and refund the deducted amount but the only standard answer I get from all is the refund will happen in 24hrs and please call 55115 to deactivate the service. When asked about the amount which will be refunded which they try to ignore even after multiple attempts and probing the answer given is anything which was deducted with in 48 hrs that amount will be refunded. Even after explaining the issue time and again for multiple executives no one is ready to understand customer’s concern and are in hurry just to finish the call without even trying to resolve customer issue.
The worst thing happens when a supervisor is requested since the customer service executives are in no mood to listen to customer. Customer will then be placed on unlimited hold listening to same old docomo theme music for hrs together with no supervisor answering from other end. I tried 3 times to stay on hold which went for endless time. My max wait time on hold expecting a supervisor was 22 mins after which I gave up. I tried calling them in different time slots and every time same issue just hold hold and long hold irritating music. Someone has to make these executives & so called supervisor to listen to this music for hours and understand what customer’s go through when they are avoided & placed on hold.
I just have a simple request to cancel the subscription which I did not register for and refund the amount which has been charged. And no one in TATA DOCOMO has time or need to get it done.
Name: Sajid
Number: [protected]
Place: Bangalore

I had requested for deactivation of Blackberry service on my mobile no:[protected], ten days back but they are not deactivating the same . i had given several complain but no responce.pl see to it and do the needful and give justice as soon as possible, pl see to do it today as today is expiry date and tommorow they will again charge for next month which i am not requiring .

i recd a mms from tatadocomo no. with an sms that i have recd mms and go to link as http://mms.tatadocomo.com/mms/ with login as my phone no. [protected] and password as password, how ever while accessing the mms a window poped up showing message that ' ooops, this link is broken", in that caes can i see the mms or the same need to be forwarded again? krishna

Sir,
I wanted to lodge a complaint against TATA DOCOMO for being irresponsible towards customers.My balance was getting deducted daily so I contacted customer care for clarification.When I contacted the customer care they directed me to higher authority for which they made me wait for more than half an hour an and still there was no response.This happened to me whenever i called the customer care.

Regards
Ms.Nishana M.K
Associate Professor

Dear Sir
I am having TATA DOCOMO PREPAID SIM CARD IN use for last two years. No. Iis[protected]
On 08 May 11, i activated Voice Mail service by sending a SMS as instructed, to the service provider TATA DOCOMO. Not satisfied with the service, i sent a request by typing CAN VM to 121 to cancel my voice mail.But i couldn't deactivate it. sINCE THEN I have placed request with TATA DOCOMO several times but in vain. TheIr assurance like it will be deactivated "WITHIN TWO HRS" / "WITHIN 24 HRS" / WITHIN 48 HRS" are all proved false. I spoke to customer care people ; few to remember their names as SWATIKA, RAJESWARI, MARY, then one higher official GEETA, but the end result is same. the VOICE MAIL IS STILL NOT DEACTIVATED. The poorest thing is that most of them are not even aware of technical details .Everytime u speak to them, u have to explain from day one and then an EXTREMELY POOR ASSURANCE. One of the cutomer care even went on to say to check my settings on mobile. Though i never changed my settings except for sending request SMS to the service provider, but i still checked the same.but the result is same. Now i don't have any other option but to put the TATA DOCOMO on NOTICE through this message that if in next 48 hrs, my voice mail is not deactivated, i will be copnstrained to knock the door of the court.
(EXTREMELY PATHETIC EXPERIENCE WITH CUSTOMER CARE EVEN IN THE PAST.)
Regards
Vijay

Tata Docomo is keeping things pretty simple as per its Tag "Keep it Simple.. Silly(customers)". Activating services and deducting money... Pretty Simple... making customers silly.

When complaint to the customer care they say you have activated,,,,, but what service has been activated they also dont know.

Unwanted subcription (game pack, astrology, health tips, callertune and other nonsence) will be activated on its own to the number [protected].
Currency will be deducted.
They will say its activated by us.
even if we dont use the sim for a week the currency will be deducted.
only once i got rs30 back for deactivating the automatically activated pack within 6hrs, then again 10Rs was cut for astro pack.
Yesterday 10 or 15Rs cut for java game pack.
*191# or 155233 says we can deactivate or view the activated offers, but always it shows no packs activated...

This is Ashish Chaudhary. I bought a tata docomo 3g datacard with speed of 3.6mbps for a price of 1999 for the device + spent Rs 1150 for recharge for 3 months validity.

one week before, it started giving me problem by giving error msg "connect failed", while connecting the internet. then i contacted the customer care they askd me to uninstall the software for tata docomo and reinstall and then connect. I did the same, it started working again.........but alas............finally started giving me the same issue............so i uninstalled again and reinstalled............but of no use..........the problem still persists....................and its still not connecting to the internet.................I searched for this issue so i found that a lot of customers are having the same issue............I think this product is a bad product with a lot of malfunctioning in it.............the tata people m MUST PAY A SERIOUS ATTENTION TO THIS OR THEY MUST WITHDREW THIS PRODUCT FROM THE MARKET AND MUST PAY REFUND TO THE CUSTOMERS..................

I and my friend are willing to buy tata docomo 3g prepaid dongle. My friend asked me to get one for him as well as he could not go along. I went to the tata docomo store 3B2 Mohali at 10.20am. The executive attended me around 10.45am. She kept on insisting to buy postpaid 3g instead of prepaid 3g. But I asked her to get 2 pieces of dongles for me. For one dongle I gave my id along with my photo and for the other dongle I gave my friend's id and his photo. She asked the peon to get the id proofs photostated. When the peon got the photostat done, she said that my friend has to come to sign and she cant sell the dongle without his presence. I asked her that why didn't she tell me this in the first place as I had already given his id proof with photo. I had also told her clearly in the very beginning that I want two dongles, one for me and one for him. But I came out wasting my precious 1 hour and I didn't take one for myself as well as I was very much pissed off with the executive and the overall store's dealing. pathetic, worst and disgusting are a few words which could be labelled.

NEVER buy TATA DOCOMO

I bought a TATA Docomo 3G USB device and SIM card connection Bangalore, on 22nd may 2011. It worked for around one week and then the connection was barred as the address verification was done by the TATA Docomo staff in that week.After next week they dis continue my connection.
During the next week I repeatedly e-mailed TATA Docomo as reminders to reinstate my connection. However, It never got re-connected. In the following weeks I kept on calling and e-mailing TATA Docomo staff (Customer Care, Karnataka head office, local retail seller, etc etc ...) for connection.
I have all the documents regarding my e-mails and telephonic conversations with TATA Docomo staff. Now, I want to launch a serious complaint against TATA Docomo against harassing me for a prolonged time that has resulted in serious set-back in my work performance in my office.

Hello Tata Docomo,
For Hot N Sizzling Models service i was charged with Rs.10 four times,without even giving me a prior notice of this service.A message was send to me that Rs.10 has been deducted for Hot N Sizzling Models subscription and its getting renewed every week and 10 Rs deducted from my account.Out of that two time they have refunded my money and after that they start ignoring my call and further when i tried to unsubscribe it,there was no response. I had called to customer care center many times but was no use. They did not responded well also they did not able to tell the procedure to unsubscribe that. This is the fourth time that my amount is being deducted.my number is [protected].
I request you to unsubscribe this service immediately and refund Rs.20 in my account

Thanks in advance

Ashutosh Mor

I am using Tata Photon+ No. [protected] where in they committed me 3.1mbps speed but the day I purchased this device I am not getting speed more than 256kps to 700kbps. I had lodged complaint several times either they did troubleshoot over the phone or they sent an engineer again they did the same troubleshoot after that you will get 256kbps as per our commitment we can’t do anything. I am not happy with the services I want money refund.

hi i m saurav singh from bangalore..m using tata docomo from last 3 years but in dis recent month i face lot of problem from the service provider..unknowingly docomo cuts arround 100 rupees from m balanc and wen i call customer care dey told dat some service has been activated mistakely and dey wil deactivate it and d money il b refunded in few hours but dat hour hasn't came yet and its happening everyday and some servic gets activated everyday without my permission nd m balanc is deductin everytime.. plz help m out.. my no is [protected]