[Resolved]  Tata Docomo — Deducting money from my account by automatically adding value added services without my request

Tata Docomo — Services deduct money

Tata docomo is consitently activating Astro service on my mobile for last 6 weeks and each time i complain they reverse the transaction (one exception). But i have to have a chat with their representative every week.
Todays conversation with person who created the one exception when money was not reversed. He left conversation midway today. But i finally got complaint ID from other session:GBL[protected]
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Welcome to Tata DOCOMO Chat. Please wait while representative is identified...
Your chat session has been assigned to Tata DOCOMO representative.

{Khalid} Good Morning Mr amit. You are on line with Khalid.
{amit} hi
{Khalid} How may I assist you?
{Khalid} Hello sir
{amit} astro service deducted money from my account
{amit} i have not subscribed to it
{Khalid} I am sorry for that
{amit} That not enough
{amit} give me complaint number
{Khalid} Let me check.
{Khalid} May I know the date and time of deduction ?
{amit} 07/31/2011
{Khalid} I request you to kindly stay on line while I retrieve this information for you, this may take about a minute.
{amit} I want to see a complaint request as well
{Khalid} Thank you for your patience Mr amit.
{Khalid} Would you like to have this information for the number [protected] ?
{amit} i can get the information i need with 121 what i want is reversing the deduction and a complaint number
{Khalid} Yes sir
{amit} what does that mean
{Khalid} May I know the exact issue you are looking for?
{amit} was i telling a story till now ?
{amit} i want to talk with ur manager
{Khalid} Sir I am taking a complaint regarding the astro pack deactivation.
{amit} when a complaint is lodged i get a confirmation sms i want to see that as well
{Khalid} Ok sir
{Khalid} Shall I take a complain?
{amit} yes
{amit} Astro service continuosly deducts money on weekly basis without me activating it any time
{amit} and i want this deduction reversed
{Khalid} Sure sir
{Khalid} I request you to kindly stay on line while I retrieve this information for you, this may take about a minute.
{amit} This is second time u are doing this

This response is same as in other complaints posted on this site. Also if the complaint was read they would have seen that all the details were already there.

Docomo — Deducting the currency in my account

Dear Sir/Madam

I had added currency to my sim numbered [protected].
You have been deducting/reducing the amount in my account by 5INR without any reason.
Please stop this and give me my deducted amount back.

R/Sir,
My mobile No. is [protected]. I have taken services of Tata Docomo Company.

Company automatically added Value Added Services on 02.08.2012 and deducted Rs. 10/- from my account and sent a message to me that STV recharge successful. Thereafter, on 05.08.2012 again sent a message that STV recharge successful and deducted Rs. 22/- and sent a message "hi you have subscribed to hoppr on Tata docomo and deducted Rs. 10/-. On 06.08.2012 message sent me "Must buy on Dive in Wap and deducted Rs. 10/-.

Sir i have not applied any type of request to Tata docomo company to give me such services but company is making cheating with me and deducting my money.

Kindly make justice with me.


DILLIP KUMAR GUPTA
MOB-[protected]
mob - [protected]

Dear Dillip,

The amount of Rs.10 has been adjusted in your number and we request you to dial toll free number 155223 to deactivate the service.

Thanks and Regards
Customer Care
Tata DOCOMO.

Respected Sir/Madam,
I got Rs.30 credited back to my account. Thank you very much for immediate response.

cheers
Dipak Gotey

The same problem with me too. I have been subscribed automatically to bikini rich alert and have already lost Rs. 100. Today it has been reactivated again.

Would like to know where to file a complaint against this company.

Thanks,

Uma

Tata Docomo — Deducting money from my account by automaticaly adding value added services without my request

Respected Sir,
My mobile No. is [protected]. I have taken services of Tata Docomo Company.

Company automatically added Value Added Services on 31.08.2012 and deducted Rs. 30/- from my account and sent message as below
"downloading ValuepackFunGames on DIVE-IN WAP Service. You've been charged Rs 30.0/-" from TA-HUWWAP.

Sir I have not applied any type of request to Tata docomo company to give me such services but company is cheating me and deducted my money.

Kindly make justice with me.

Dipak Gotey
mob no: [protected]
alt mob no: [protected]
email id: [protected]@gmail.com

My mobile number is [protected]. Tata docomo deducted Rs 10 from my account as well. The message just says "Rs. 10. Balance Rs 157." It does not have any other message in it. Please return my Rs. 10 back. Thanks! Also please unsubscribe me from the TD-56660 service as well.

Dear Sir,
My mobile No. is[protected]. I have taken services of Tata Docomo Company.

Company automatically added Value Added Services on 30.10.2012 at 12.30 pm and deducted Rs. 30/- from my account and sent a message to me that I've subscribed to "Must buy on TATA" at Rst 30/30 days till 29 - Oct. I saw the message at 2.00 pm and immediately cancelled it. I called the customer service (198) at 4.30pm as I was busy till then, and explained my problem. The lady said it was associated with some dive in service, and it cannot be refunded as I had cancelled it. I do not make use of any dive in services and this explanation seems preposterous.


Kindly make justice with me.

Rajath.

This seems to be a common occurrence.
1) http://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CC8...⇄docomo-karnataka-c1709.html&ei=MSVoUJOUNsm8rAfbkoH4AQ&usg=AFQjCNE7C4MaUrdMCNpv...⇄
2) https://www.consumercomplaints.in/my-complaints.htmldocomo-deducting-money-from-my-account-by-automaticaly-adding-value-added-services-wit...⇄

Tata Docomo — Deducting money from my account by automaticaly adding value added services without my request

Sir,
My mobile No. is [protected]. I have taken services of Tata Docomo Company from last 3 years.

Company automatically added Value Added Services on 06.12.2012 and deducted Rs. 30/- from my account and sent messages as below
"Hi! You have successfully subscribed to MusstBuy on TATA at Rs30 for 30days from TD-56660


Sir i have not applied any type of request to Tata docomo company to give me such services but company is cheating me and deducted my money.

Kindly make justice with me.

Mukesh Patil
mob no: [protected]
email id: [protected]@gmail.com

Dear Mr.Patil,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Deducting money from my account by automaticaly adding value added services without my request

R/Sir,
My mobile No. is [protected]. I have taken services of Tata Docomo Company.

Company automatically added Value Added Services on 16.12.2012 and deducted Rs. 30/- from my account and sent messages as below
"Hi! You have successfully subscribed to MusstBuy on TATA at Rs30/30days till 15-sep." from TD-56660 and
"You have scubsribed to Mustbuy on DIVE-IN WAP at Rs 30.0/- till 16-sep-12." from TA-HUWWAP.


Sir i have not applied any type of request to Tata docomo company to give me such services but company is cheating me and deducted my money.


Kindly make justice with me.

mob no: [protected]

Dear Mr. Patil,

We would like to inform you that the Vas service has been successfully deactivated and also an amount of Rs. 39/- has already been credited back to the account.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Hello,
I am shivkanth, as i am with docomo since 5years, as i was very much happi to use this service, but a today i had recharge for rs.250 as for 3g unlimited pack, while browsing it was getting only 2g network, when i called to log complaine @ c.care 3g department, they said sorry 3g service has been removed in tumkur (karnataka) it made me much disappointment. I never thought docomo service wil going to fool us like this by promoting fake advertisements. My no. [protected], recharged on 7/1/13, called to c.care to log complaine but they disconnected without logging my complaine. Now i decided to leave this network, .my on use no is [protected] mail [protected]@gmail.com

Dear Mr.Sahu,

We Called you on [protected] but the same was not reachable. Your complaint has been registered with docket number PBR12162946. The same will be resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

R/Sir,
My mobile No. is [protected]. I have taken services of Tata Docomo Company.

Company automatically deducting 30Rs., 16Rs. as and when they require, when checked with Docomo customer care they say something called mustbuy has deducted your amount and we need to stop the service.

eventhough complaining so many times, they will block our number and we are unable to call customer care also.

they have deducted the amount from my account so many times.

Sir i have not applied any type of request to Tata docomo company to give me such services but company is making cheating with me and deducting my money.

Kindly make justice with me.


Rajesh Reddy K N
[protected]

My Mobile number is [protected]. 30/- was deducted from my mobile in the name of Mustbuy service. We have never requested for this service.
So please deactivate and return amount to my account.
Thanks
Ramaiah

Can you Kindly let me know how to delete service message from 57775 and 56660. I request you not to activate any service message without the user consent to any number. Remember this kind of action is liable for punishment. kindly have a concern for all docomo users.

Hope u give u the best service possible

Thank you

Mob no : [protected]