Tata Docomo — Discontinuing SMS pack and non function recharge 27

Address:

Pune, Maharashtra

Sir,
I am a user of Tata Docomo.
Inspite of having 100 free SMS for the entire day after the first SMS of 1 Re, I am being charged 1 Re for every SMS I send since 22nd Jan 11:00 pm. Hence I am not able to send any more SMS.
Please understand that I have been using the free SMSes for more than a year now. I was granted the scheme of 100 free daily SMS the day when I bought your card.
I suggest you see my SMS records for the past year to confirm this.
ALL I DID WAS A RECHARGE WHICH HAD NOTHING TO DO WITH SMS PACKS

Also, I renewed my RC 27 scheme for 1p/2sec on ALL Local nos. Still I am being charged with 1.2 p/s for on-net local, 1.2p/s for off-net and 2p/s for landline. My RC 27 scheme is not applied at all.
This is completely outrageous. You are cutting off my schemes when i opt for a special recharge. Then you accept 2nd special recharge of RC27 and dont give me the scheme for the same. It is like you
looted and conned me for 27 Rs, simply not giving me anything for it.
I am a IIT - Bombay student and have been using services in contacting Foreign Professors for my research. One can imagine the kind of MENTAL TORMENT AND HARASSMENT that this activity is imposing?

I called customer care (121) yesterday night, but they paid no heed. I tried to call them again and I am getting 'check the number you dialled' message. NO Representative is answering. AND THE HOTLINE NO. MENTIONED GIVES AN AUTOMATED REPLY AND NO REPRESENTATIVE EVER SPEAKS. NO REPLY FROM APPELLATE AUTHORITY