[Resolved]  Tata Docomo — CUSTOMER CARE EXECUTIVES KNOWLEDGE ON THEIR OWN PLANS

Address:

Erode, Tamil Nadu

The E-mail id says "listen". Do you people actually listen???

On 2/8/2011, I called customer care to enquire about Rs. 38 Juice up Pack (full talk time plan). The representative said about the details and asked me to recharge every time in special mode so as to get full talk time.After that i recharged for Juice up pack Rs. 38 (full talk time plan) on the same day.

On 8th of August, 2011, I called Customer care( check it in your database too) to ensure whether Rs. 24 Juice pack (half paise per second) will work with Rs. 38 pack. A lady spoke to me and said this is the ONLY Juice up pack which will work with Rs. 38 Juice up pack. After getting conformation from your side I recharged it for Juice up pack Rs.24(half paise per second).

On 24/8/2011, I recharged for Rs. 50 in special mode, I got debited with Rs.41 only. Then I called up customer care and they asked me to do it in normal mode hereon to get full talk time (YOU ASKED TO DO IT IN SPECIAL MODE AT FIRST).

On 26/8/2011, I recharged for Rs. 100 in normal mode. But I got Rs. 88 only. I called customer care on the same day and asked the reason I got credited with rs.88 only when I'm in full talk time plan. He said you have to do it in special mode and when I shouted at him because every time you people say if I do in Normal, you should have done it in SPECIAL. if I do it in SPECIAL, you should have done it in NORMAL and he silently and cleverly escaped by saying there is TECHNICAL PROBLEM, so call after sometime. When I called today (28/8/2011) to customer care, they said because you have recharged Rs.24 juice up pack, Rs.38 juice pack got cancelled.

Earlier as I mentioned one of your representative said this is the ONLY Juice up pack which will work with Rs. 38 Juice up pack. Because of your wrong information, I lost Rs.59 (Rs. 38 on juice up pack+ Rs. 9 on recharging Rs.50 + Rs.12 on recharging for Rs.100).


Is this the level of the knowledge you have updated about your tariff plan?

Dont you feel ashamed of having such untrained staff?

The customer care executive says "SORRY FOR THE TROUBLE. I CAN UNDERSTAND YOUR PROBLEM". Understanding the problem alone wont work. What is the solution for this? It was me suffered because of your wrong information.

Giving a sorry cut face alone wont be the solution. Whether are you going to refund my amount or not?

PS: You can check my call records to ensure whether I called to customer care on the above mentioned dates.

Expecting you r reply at the earliest.

As this is public domain, I dont want to reveal my mobile no:. Contact me at [protected]@gmail.com