[Resolved]  Tata Docomo — "Expressing concern regarding the balance deduction and do not get support from Customer Care help desk of Tata Docomo "

Piyush Mob No. [protected] Amount deducted Rs. 126 Date of Deduction 22/9/2013 in the afternoon time 1:50 pm. Sir I had recharge through ussd code *141# click option no. 4 for 2g packs then click on option 2 onetime activation several different packs were shown 50 [protected]@8Rs. I choose [protected]@5Rs which show valid till midnight but i got an sms from docomo 126Rs pack activated this false practices is not accepted by any customer I gave a call to call centre Mr. Abhishek surya received a call and refuse to refund money he said no such recharge is available on 141.and not register my complain Sir I'm using an internet for the past 5 year well understood about the function. Many times I use your 141 2g gprs service and use Rs 5 and 3oday internet pack. This is totally unfair.. Why TATA is cheating customers in this way? This is really harassment from TataDocomo first deduct the amount in the name of fake services activation and then don¿t listen to customer complaints. Please refund the above amount of Rs. 126 Your immediate action is highly appreciated. Regards piyush

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

problem not resolve

Piyush jain
mob.no.[protected]
Complaint date 24 sep 2013

Respected Sir,

I got a call from Krishna (Tata docomo ) in the afternoon dated 25/9/13. But I’m not getting satisfactory response my mobile balance of Rs 126 has not been transfer into my A/c this fellow speak like parrot no money refund..
Even don’t understand the problem of customer. Not analyzing the issue straight away you have activated the service no money refund. A day before Mr abhishek surya told to me no such plan available on 141 still today this plan shown on 141 service
Sir I told him that I use your *141# service choose option no. 4 for 2g pack then select 2 for the one time activation then go for the option 6 for [protected]@Rs5 and press one to confirm 141 service window msg displayed that this pack is valid till midnight but after few min I got an sms Rs 126 pack act.
Even these fellow mark a comment on your portal problem resolved but still no balance of Rs 126 has not been transfer into my A/c.
Wow it’s an ethic of the company or a marketing tactics…


Thanks & Regards
Piyush

Dear Customer,

As per the discussion over call, we would like to inform you that the charges Rs.126 have been levied correctly for activating data pack of Rs.126 on 23-Sep-2013 from your handset, hence we are unable to refund any balance.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.