[Resolved] Tata Docomo — HARASSMENT BY TATA DOCOMO | |||
Dear Sir/ Madam, I had been using Tata Docoma Photon Plus Harp 5 [protected]@5000 Capping Plan with Tata Docomo No [protected] and Account No:[protected]. I had disconnected the services in September 2012 ( Service request[protected] raised on Sep 23’2012 and resolved on Sep 30’ 2012) and my Tata photon dongle had been de-active since then. The final bill was settled on Oct 10’2012 with an amount Rs 1100 (Receipt No- 5577804/ Transaction No[protected] at Tata Docomo shop- 30/1, Hosur Main Road, Silicon TVH Building, Koramangala- 560095. After my de-activation Tata Docomo has been still sending me bills though I have informed their customer care executives and the executives who keep bugging me, about the details of my de-activation. There is a set of calls which keep coming for offers, another set which calls saying since I have disconnected with them so they will give me better offers if I re-join and another set asking me about bills. Recently, since last month they have started threatening me with legal angle, saying if I don’t pay they will put case against me. To my dismay whenever I have tried to explain they disconnect the call. Today, also I had got calls from two numbers ([protected] and [protected]) threatening the legal action. They haven’t responded for their names and when I tried to explain at one time it was said that I have to just pay and at other time it was disconnected. Henceforth, please address this issue, and help me come out of the psychological trauma they have created around me. Thanks and Regards, Gaurav Shankar Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Mr. Gaurav,
As per the discussion over call on [protected], we would like to inform you that as per the complaint docket number[protected] our concerned team tried to call you on your alternate number but same were not responded.
Hence, we would like to inform you that already the adjustment of Rs. 1961 has been provided to you and now there is an outstanding amount of Rs.928.32 which was charged correctly as per your usage in the in the bill period of[protected] to[protected].
Further, we request you to kindly clear the outstanding amount of Rs.928.32.
Thanks and Regards,
Customer Care
Tata Docomo.
As per the discussion over call on [protected], we would like to inform you that as per the complaint docket number[protected] our concerned team tried to call you on your alternate number but same were not responded.
Hence, we would like to inform you that already the adjustment of Rs. 1961 has been provided to you and now there is an outstanding amount of Rs.928.32 which was charged correctly as per your usage in the in the bill period of[protected] to[protected].
Further, we request you to kindly clear the outstanding amount of Rs.928.32.
Thanks and Regards,
Customer Care
Tata Docomo.
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Tata DOCOMO.