[Resolved] Tata Docomo — Harassment while Closing the Internet connection | |
I have faced a serious harassment from Tata Photon for last few months. My Tata Photon Internet connection is [protected]. My request for cancellation has been raised on 18th Jun,2013 and SR #[protected]. I got a email confirmation from Mr. Rahul Shaw,Photon Care Team. He also confirmed “Also note that your connection will be disconnected by 03rd Jul 2013.”. I have paid my last bill and he has confirmed it also- “Please be informed that you will not receive any further bill for the TATA”. Now with a surprise I have checked the device on 29th June,2013. It’s still activated. I immediately sent a mail asking for clarification. Now the next day is a shocking for me. One Ratneswar Banerjee from Phton Care Team has mailed me mentioning the wrong mobile number of mine and written “We would like to inform you that your cancellation request has been closed as you were agreed to continue with the Tata photon connection. Please be informed that your internet connection was stopped from 22nd June 2013 as you have requested to cancel the connection on 18th June 2013 and same has been activated on 29th June 2013.” which is totally lie and fully opposite of Rahul Shaw’s version. I called several times of customer care and they obviously can’t help. As per customer care they are again generating a bill. This is too much. These Tata Photon people are cheating people with there anti-customer policy and continuous harassment all together. These customer care has no proper coordination and each person confronts with another; seems they are busy with playing customer's money. This is my first step to raise this harassment of Tata Photon in consumer forum. If nothing happens I will seriously think taking legal action against these Tata Photon customer care. Was this information helpful? | |
Aug 8, 2021 Complaint marked as Resolved | |
2 Comments | |
Comments
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata Docomo.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata Docomo.
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Tata Docomo — Harasment by c care peoole
Hi.iam pradhan I recharge Rs135 for 3months gprspak but when i browsering internet then Rs4 everyday deduct in my account.so i contact to c care there someone stupid excutive said me u do'nt know how to use mobail & cut my cals. from that day to still now they block my number. when i try to ccare then i got unable to conect