[Resolved] Tata Docomo — Cheating by charging automatically even after deactivation

yesunesun

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi,
I took a tata docomo number (pre-paid) and few days back while I was making a call I got a flash msg for which I by mistake pressed ok, when I actually was making call, without any intent. Within a few second I got a msg that I am charged Rs 5 for football alerts and I should send a msg to 54321 as DAYFWC. I did that. But next day again I get a msg that it is auto activated and I am charged Rs. 5 and I need to send msg to 54321 to deactivate. I once again did that. But again the next day I get the same msg that it is auto charged and this is goign on.

How can they keep charging even after I discontinue it. Infact I never wanted it. I think TATA is cheating people everyday with this kind of services. Just because it is only Rs5 ppl may not even bother because the process is longer and costs much more to followup.

I am informing this to alert others not to get into this trap and also see how these corporate white color thiefs can be punished.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

manohar parkar

from Mumbai, Maharashtra

Yes, I have same experience. Tata Docomo has automatically starting the cricket alert service on my cell no. [protected], without my consent. and has charged Rs. 5 per day for that unwanted service. I tried to deactivate the same, but i cannot. I contacted customer care centre, but in vain. They are cheating customers. Also, email cannot be sent on their email- address. Web-site is also not functioning.

jayaprakash1987

from Hyderabad, Telangana

hi sir/madam,

this is jayaprakash reddy and my number is [protected], 54321 msg alerts is activated for my number, i dont want the stupid alerts, i called up even the customer care, no use, so please try to deactivate it as early as possible

prithwi2008

from Bengaluru, Karnataka

Please deactivate my India New Zealand series cricket alerts. I dont want you to charge me any money for this. I dont like cricket and I dont want any cricket updates. My number is [protected].

priyank.agarwal1205

from Gurgaon, Haryana

The same happened with me...
My mom mistakenly subscribed to the news alerts for which I was charged Rs 30...
After a month a message came that if I wanted to unsubscribe these alerts I had to dial 155223.
I did so but then a voice came that this is not a valid no.and I had to prefix 0.
I did so and tried but then too i was said that it was not a valid no.
It is all being continuing since many months...
My dad works in Tata Teleservices but he too could not get rid of these unwanted alerts ...
Please help me My phone No. is [protected]

hanishmanu

from Tellicherry, Kerala

Tata Docomo has automatically starting the cricket alert service on my cell no. [protected] without my consent. and has charged Rs. 10 per day for that unwanted service. I tried to deactivate the same, but i cannot. I contacted customer care centre, but in vain. They are cheating customers.

anubha datey

from Bhopal, Madhya Pradesh

hey, same thing happened with me.its extremely disgusting...