[Resolved]  Tata Docomo — GPRS not working

i have A docomo connection of no.[protected] .i am using it from december 2009 .i have get up recharged of data plan of 48 .the gprs was working till few days back .but from 3 days my gprs is not working .I have even checked in few more poeple docomo ,their gprs is also not working .i called up at customer care for lodging complain but they said that delete your previous settings and get the new settings ,i have done it but its not working yet ,i think the gprs is not working in my area .CUSTOMER CARE IS SAYING THAT THEY WILL NOT LODGE MY COMPLAIN .

Hello Sir

For the past 20 days, I am not able to use the GPRS properly!
I always get "Network Busy" message every single time and this is happening in almost every part of the city.
I informed customer care and even lodged a complaint there as well, but there is not respite from the problem.
Even my other friends who use Tat Docomo, are also facing the same kind of situation.

If you want to contact me for my number, please email me at [protected]@gmail.com

Rohan Mishra.

Hi, I am using tata docomo sim for the last 6 to 7 months, and recently on 24th august I recharged it with Rs.95 super recharge for 6GB free internet usage. Then I recieved the GPRS settings from Docomo. But even after instaling those settings, my GPRS is not working and I am getting the error as Packet Data conection not available.
I have called the Docomo customer care no. 121 several times and told them the problem. Every time they told me that my problem will get solved in 24 hrs, but till now it is still unsolved.
Every time they just send me the settings by sms and tell me to install them, but the result is the same. GPRS is not getting activated.

ya, , , docomo gprs is not at all proper. i'm always getng msg "network busy" even at mid night.., I think this company is a failure in GPRS... my docomo number [protected]..
I HAVE PROPER BALANCE
ACTIVATED COSTLY PLANS
have experienced this from 1st when they introduced gprs...same continuing... customer care is udeless...simply to waste our time.., , ,

Since 16th I am unable to access GPRS. Call centre does not tell me exactly why this is happening. I received settings via SMS from 52270 but it is still not working. It was working earlier seamlessly. This is very important for my work.
After I visited service centre they said Docomo networks are down because of 3G implementation, but shouldnt call centres be aware of this? What is the problem exactly? This is the reason people switch networks.

My docomo number is [protected]. I am a Mumbai resident.

Hi visit v4mobiles site, they solve complaints related to mobile phone GPRS issues across operators.
http://www.v4mobiles.com

Thanks for your reply but it doesnt solve my purpose and does not answer my question. Why is this problem occurring and do you have a service level indication as to when this will get resolved? hours? days?

Hey i am facing the same problem since 16th .. Gprs has stopped working completely .. nobody has any ans that when it will be resolved . Service of tata docomo sucks .. customor care is the worst i ever came a crossed.

initially,the gprs was working properly..APN was set according to tata docomo customer care help.. main bal and data balance.. but still gprs is not working.. despite repeated complaints with customer care , nothing has been done..

Please send me the settings of 2G sim (Kolkata) used with a dongle which i can't contact & collect it properly thr. customer care line.
E Id : [protected]@yahoo.com

I have recharged with 15 rs of gprs plan of tata docomo on dated 03.03.2013. I got 200mb to use the net. But my internet is not working on my mobile, I called in customer care but they are not helping me. Just saying it congestion problem and disconnect the call. When I said please lodge a complaint. They disconnect the call which takes more then 15 minutes to connect. Please help me. My mobile number is [protected].


with regards;
manu mishra

Dear Mr.Mishra,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Manu,

As per the discussion over call on [protected], we would like to inform you that as the data validity has been expired we are unable to process your request and we request you to send a mail to [protected]@tatadocomo.com for further concerns.

Thanks and Regards,
Customer Care
Tata Docomo.