[Resolved]  Tata Docomo — Complain About cheating in my Tata Photon Bill

Address:

Hyderabad, Andhra Pradesh

Dear Sir,

I am Abhishek Mishra. I bought my Tata Photon Device ([protected]) on 11th June, 2011. As I am working in Tata Consiltancy Services(Hyderabad), this is a corporate connection. And for a new user of Tata Group they are providing (5 GB + 5 GB) extra for initial 2 months.

I bought this device for Rs 1500 and as suggested by Tata Photon sales person I opted for 2GB plan at the monthly rental of Rs 450 as it is a postpaid connection.

Sales person told me that now on the consumption of 7 GB (2GB + 5GB extra) I have to pay only Rs 450 at the end of month. So, I used 6 GB within 1 week. Still I am left with 1 GB to use then also I got a bill of Rs 2435.

I several times talked to customer care, visited service center, raised complaints and even talked to corporate officer as well as nodal officer. But they are saying bill is right and they are explaining different rules for bill calculations which were not told to me earlier.

Even if the bill is upto so called calculation. It was not at all told to me earlier by anyone. The sales person didn't give me whole information and even sales person is saying that bill is wrong according to his knowledge.But Tata Photon person are not listening anything.

Either sales person had not given me complete information or they have problem in there bill calculation.Whatever may be the case, it's a mistake from there side and not from my side. They are troubling me by calling everyday to clear the bill. And they are not ready to correct the bill.

Regards,
Abhishek Mishra
[protected]