[Resolved] Tata Docomo — failure of Tata Photon Max device

Sree Nekkalapu

from Pune, Maharashtra

Address:

Hyderabad, Andhra Pradesh

Hi , i've purchased a photon max connection last month 24th and since this month 4 th onwards its stopped working(low performance in speed ) its not upto the mark what tata has promised . After several attempts have been made to connect the customer care people .they have raised a complaint and they say that the problem will be resolved with in 48 hrs of timeline , after the 48 hrs of the time line is over again i got a message that the people are on the issue , now what's striking in my brain is for simple problems only if they need 48 hrs and still working on it . if at all a big problem raises ,then what will the tata people do or how will they solve it?
so my sincere advice to the people is not to believe in any company by its brand name ....may be tata ,reliance,or bharti ...luk in to the after sales service and the responce to the customers .my connection number is[protected]
the photon max delivers upto 6.2 mbps as per the company saying but hardly it delivers 0.11mbps on my device.

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May 6, 2017

Complaint marked as Resolved

Verified Support

Jan 20, 2012

Tata DoCoMo Customer Care's response Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per company policy we have time frame for the resolution.

Further we would like to inform you that as per your complaint vide docket number[protected]. Our concerned team spoke to Mr. Srinivas, on alternate contact number [protected], regarding slow speed and updated the resolution.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.