[Resolved] Tata Docomo — forcefully install halo-tune

sagniksen

from Kolkata, West Bengal

Address:

Hooghly, West Bengal

I complained against TATA DOCOMO for installing hallo-tune after I told them that “ I dont need it”. They took the case and assured me that they'd resolve the case, now without resolving they closed the case. One month back they cheated me Rs. 45/-, and I had to listen the same story, they asked me if I had a proof, but this time I have some proofs, because this is the second time they stole Rs. 30/-, what a new idea of “balance theft”, the incident took place yesterday at 2.42 p.m., a call came from this no. [protected], asking for hallo-tune, I denied, but they installed and deduct Rs. 30/- from my balance, what an idea, if I receive any call that means “yes” to any offer they throw, yesterday I complained twice and they gave me complain no. 153768 & 153770, but didn't tell me where I put this no. and get to know what happened? And what is happened next day means today, a call came from[protected] at 9.45 and someone gave another no. PAV09022492, and told me your balance would be refunded, but still there exists that “stupid hallo tune” and now I received an sms from their site, they thanked me for downloading that “stupid Halo tune”. I dont want it, kindly restore my balance what they deducted for that tune and erase that tune.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Tata DoCoMo reviews

View all 9255 Tata DoCoMo Reviews

Comments

saswatsnp

from Bengaluru, Karnataka

on 20th november at 12.36 pm i had a call from [protected] which used to be customer cares number. i rejected the call because i was very busy then. then suddenly in a few minutes a had two sms from 543211. the two sms are as follows. 1st one is ."thank you for subscribing to call me tunes.Rs0 has been charged for 5 days" and the 2nd one is "thank you for downloading tu jab jab mujhko pukare.Rs.15 is charged." so i don't understand that how this call me tune activated automatically. when i called to customer care the representative without proper inquiry about the matter as well as not going through the duration of the call i got, he told me that you have activated this service yourself. he further told me that write DATA and send it to 121 to get your data usage information. when i sent the similar to 121 then i got the reply sms as "Dear customer, You have no data usage till date." then i tried to connect to the care for several times but each time it got disconnected. i further tried to connect them from another number but again without proper query they told i have done everything. my complain is that for a student 15 rupees on phone is not a joke. you'll be astonished to know that" i'll never avail this service if it'll supplied free of cost". so sir my complain that when i've not done all these how someone can held me responsible for the same. so please help me please make a proper investigation i've still that msgs and call logs which i can supply if i may be asked. i want my balance back so sir plz help me.