[Resolved]  Tata Docomo — Incorrect SIM Information

Address:

Howrah, West Bengal

SIM registered against some unknown person

I bough a TATA DOCOMO SIM, and activated on 7th December.
On 10th november, 2009 when i login in my TATA-DOCOMO account, it showed address, which was not mine.
So i called the retailer, they told me to submit a fresh document again.
And after some days again, so i have posted document twice.
But till now the same incorrect address appears.
My problem is when my SIM is registered against some unknown person, then some unknown person is using SIM ,which is registered against my document.
Now if he/she do anything wrong then i'm going to be in trouble.
I've connected to customer-care many times. they just told me PLEASE CONTACT THE RETAILER.
Now what to do to ensure that no-one (other than me) is using SIM registered with my voter card.

When i mailed to [protected]@tatadocomo.com i got this reply on 4 January 2010 10:29

Dear Mr. Ghosh,

Thank you for showing interest in Tata Docomo.

We have received your email dated 03-Jan-10 regarding wrong details updated for the Docomo number 9038627***.

We regret the inconvenience caused to you.

We wish to inform you that your complaint has been registered and the reference number for the same is PAV09055034. We request you to kindly make a note of this reference number for your future correspondence and the same will be resolved within 06-JAN-2010 10:26.

Please feel free to contact us for any further clarifications or assistance via email at [protected]@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or [protected] from a Non DOCOMO mobile phone.

Assuring you of our best services at all times.

Warm Regards,
Vaibhav
TATA Docomo