[Resolved]  Tata Docomo — MNP-Issue

Address:

Hyderabad, Andhra Pradesh

Hello ,

I was using TATA DoCoMo (CDMA) Post paid for the past 8 Years, and on 31-Dec-2012 I have requested my number portability from CDMA to GSM (Post Paid) ... here I have Series of Problems.

1) CDMA Disconnected, and GSM not yet Activated

2) When I have requested for Post paid (My Requirement) they have moved my category to Pre-paid (which was not my required).

3) I have no communication with my family/ Business due to which I lost few business and had problems with Family (Mentally and financially effected).

4) Today 15-Jan-2013, some Executive approaches (After sending a Long Email *** ...See my long conversation with Tata DoCoMo-) now they say that they cannot help now ... and it would delay for more 5 days.

I really don't know for the kind of pain I have faced due to TATA DOCOMO.. Please help me to get compensation of loss I have incurred and the mental stress I have been thru.

Regards,
Vamsi Netha.


***Below is the conversation with TATA
________________________________________________________________________________...⇄


What the hell is going on...



The executive just met me and saying he can not help me because the GSM prepay card is not in a active status. he need to activate it first and only then he can convert it into GSM post paid.



Can anyone please call me immediately on this. Dont force me to apporach TRAI.



I need a resolution on this immedately. I have already given 16 days of my valuable time and i have lost lakhs of business because of this negligance. and you have to pay for it.



Thanks,
Vamsi Netha
[protected].





From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Tuesday, January 15, 2013 5:26 PM
Subject: Re: Fed up with ur services ~~M11988229

Dear Mr. Netha,

Greetings for the day!

This is with reference to your email dated 15.01.13 regarding Account related for your Tata Docomo number [protected].

I apologize for the inconvenience caused to you.

As per the discussion over the call [protected], Please be informed that our executive will be visiting your residence in order to collect your Documents to convert from prepaid to postpaid. Kindly check the same.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Sujatha. B,

TATA Docomo - Customer Service.

-----Original Message-----
From: [protected]@yahoo.com
Sent: [protected]:38:14.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: Fed up with ur services ~~M11988229
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


No one visited my office till now to collect the forms.


Thanks,
Vamsi Netha
[protected].


________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Tuesday, January 15, 2013 1:39 PM
Subject: Re: Fed up with ur services ~~M11984802




Dear Mr. Netha,

Greetings for the day!

This is with reference to your email dated 15.01.13 regarding Account related for your Tata Docomo number [protected].

I apologize for the inconvenience caused to you.

As per the discussion over the call [protected], Please be informed that our executive will be visiting your residence in order to collect your Documents to convert from prepaid to postpaid. Kindly check the same.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).


Assuring you of our best services at all times.

Warm Regards,
Krupa,

TATA Docomo - Customer Service.




-----Original Message-----
From: [protected]@yahoo.com
Sent: [protected]:03:11.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>,"appellate.[protected]@tatadocomo.com" <appellate.[protected]@tatadocomo.com>
Cc: null
Subject: Re: Fed up with ur services ~~M11984802
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


This is so dis appointing to experiance such a service from you guys.

yesterday swaroop promosed me that this will get resolved by today morning and i will be in a position to make calls outside.

no one visited/called/updated me anything.

Thanks,
Vamsi Netha
[protected].


________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Monday, January 14, 2013 11:41 PM
Subject: Re: Fed up with ur services ~~M11979530

Dear Mr. Netha,

Greetings for the day!

This is with reference to your email dated 14.01.13 regarding Account related for your Tata Docomo number [protected].

I apologize for the inconvenience caused to you.

Please be informed that on 15.01.13 our executive will be visiting your residence in order to collect your Documents to convert from prepaid to postpaid. Kindly check the same.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).


Assuring you of our best services at all times.

Warm Regards,
Abdul Q,

TATA Docomo - Customer Service.


-----Original Message-----
From: [protected]@yahoo.com
Sent: [protected]:33:42.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: Fed up with ur services ~~M11979530
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Swaroop,

No one visited me till now to collect the docs yet. This shows your comitment towards resolution to solve an issue. Till now i had some hope but everything lost now. Please escalate this to the next level. Also please send me postal address of your legal office i would like to send a written complaint so that ur head office is aware what is going on the lower middle level.

Please respond immediately.

Thanks,
Vamsi Netha
[protected].


________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Monday, January 14, 2013 2:42 PM
Subject: Re: Fed up with ur services ~~M11968458



Dear Mr. Netha,

Greetings of the Day!

This is with reference to your email dated 14-01-13.

I am extremely sorry to learn that you are facing a concern of activation of the sim card on your mobile number [protected] & sincerely regret the inconvenience caused to you due to this.

As per discussion over the call on the alternate contact number [protected] I would like to inform you that
the associate will visit your residence to collect the required documents to convert the sim from pre to post migration.

Kindly write back to us for further assistance.

I appreciate the trust you have shown on us and I would like to thank you for the same.

For any further queries, please feel free to contact us on non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Swaroop,

Customer Care - TATA DOCOMO.






-----Original Message-----
From: [protected]@yahoo.com
Sent: [protected]:09:09.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: Fed up with ur services ~~M11968458
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi There,

I would like to discuss and talk with you for a moment. If you really interested in please call me on [protected] immediately

Thanks,
Vamsi Netha
[protected].


________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Monday, January 14, 2013 7:18 AM
Subject: Re: Fed up with ur services ~~M11968458

Dear Mr.Netha,

Greetings for the day!

This is with reference to your mail dated 14-01-13 regarding deposit amount refund related for your TATA DOCOMO number [protected].

I sincerely apologize for the inconvenience caused to you.

We would like to inform that your request has been put before concern department. Hence we kindly request you to bear us with in the interim.

We shall revert you in 48 working hours.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Venu,

TATA DOCOMO ? Customer Care.



-----Original Message-----
From: [protected]@yahoo.com
Sent: [protected]:47:26.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: Fed up with ur services ~~M11968458
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Pradeep,
?
I am not sure whether you have read the below mail clearly or not. I am still wonder you dont even want gie an explanation or even want to update me on why MNP request has not been done till today? Which was submitted 14 days back? I have submitted duly signed docs at one of your Docomo stores for cpnveting my CDMA SIM into GSM but till today nothing happend from your end.
?
I was really shocked to see your irresponsible response. I was tata subscriber since a very long time.
?
Please let me know how to escalate this issue. i am really interested to know more on this case and want to take this type of response to your higher authorities. lets talk tomorrow on [protected] to dig this more.

Thanks,
Vamsi Netha
[protected].


________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Friday, January 11, 2013 10:02 PM
Subject: Fed up with ur services ~~M11949643

Dear Mr. Netha,???

Greetings for the day!

This is with reference to your mail dated 11-01-13 regarding deposit amount refund related for your TATA DOCOMO number [protected].

Kindly note that your concern regarding deposit amount refund related is already been registered with docket number[protected] on 07-01-13 is under process. The same will be resolved by[protected]:22 hrs and you will be duly notified upon closure. Kindly make a note of this docket number for your future correspondence.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
N Pradeep,

TATA DOCOMO ? Customer Care.





-----Original Message-----
From:? [protected]@yahoo.com
Sent:? [protected]:08:41.0
To? :? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:? null
Subject:? Fed up with ur services ~~M11949643
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi,
?
This is Vamsi Prasad Netha i was using Tata CDMA # [protected] (post paid connection) for the past?8 years. I din not changed this no. because of my bonding with TATA for such a long time. recently my existing mobile got crashed so i thought of taking this as an oppurtunity to get changed to GSM so i have approched erragadda docomo stores on 31/12/12 and submitted relevant forms and got GSM sim.
?
Till now there is no clue on where is the conversion stands from CDMA to GSM. i called call center aroung 20 times with in these couple of times from the no# [protected], [protected] and[protected]. till today there is no clue on what is happening and where i am standing.
?
I?never faced this situation but i am completely fed up now. now i am planning to say good bye to tata and go with some other subscriber.
?
if some one from your organisation really have patience sp please call me and explain me how to get my deposit (INR-500) with tata be refunded.

Thanks,
Vamsi Netha
[protected]