[Resolved] Tata Docomo — Mobile connection not disconnected even after full payment of bill | |||
In the Month of December, 2010 I have taken Tata Docomo connection with mobile number [protected]. I was unhappy with the services provided by Tata Docomo and misleading at the time of taking connection, I had closed my account with Tata Docomo by paying Rs. 1,579/- on 06th January, 2011 with cancellation request number[protected] at Tata Docomo office 6-3-352 3 Astral Heights, Hyderabad. At the time of cancellation, I have asked the Manager of the Docomo office to give me confirmation on account closer on the Letter Head of Docomo. But, the Manager has replied that they cannot provide me the confirmation and just provide me the cancellation request and assured me that I will not receive any kind of call or bills from thereafter, but did not happen till now. Every month I am receiving call regarding the payment of bill, I have called customer care ([protected])several times and raised a ticket via email on 20th July, 2011 docket number[protected] addressing my concern. After couple of weeks Customer care has called me and informed that they mistake at their has been rectified and will not receive any kind of communication. On 19th Oct, 2011 I have received a call from mobile number [protected] THREATENING me using abuse language to pay the amount. I have raised my concern with customer care ([protected]) about the issue but for no help! On 05th April I have got a call [protected] that a legal case has been logged against me by S.K. Rathod ([protected]) with reference Number 106/12/DLA. Even I haven't received any legal notice about the issue. After making the final payment for Rs. 1,579/- on 06th January, 2011 with cancellation request number[protected] at Tata Docomo office 6-3-352 3 Astral Heights, Hyderabad, due to the case booked on me I have been forced to make a additional payment of Rs. 1,013/- on 05th April, 2012 with 41856318 at TVSCOCO- Malakpet. I had paid price to be honest customer. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Thats an old problem with tata docomo.One fine day i have also received call from tata docomo office at hyd stating that they have some tarrif of 899 o[censored]nlimited calls and if I am intrested, they would send their representive at my home.I enquired if I can have this connection on my existing number [protected] which is having airtel's service.They responded through NNP its possible and came to my house at took advance of Rs 1000 and gave me NNP number with assurance that service would be activated in 10-15 days.they asked for some port number which I provided them but service was not activated till next 1.5 months.Mean while i received sevral calls from airtel offering me discount upto 10% on my all bills for next 6 months for retaining me and i kept on rejecting their offers.
After 1.5 month when i called back to docomo outlet, they again asked me for the new port number(as earlier one has expired).I generated new one and forwaded me.by this time my new bill was generated for airtel and my request was rejected on ground of non payment of bill (although due date for bill payment still had 20 more days).
Now I got fedup with docomo and asked those guys to return me back my deposit.They told it will come in form of cheque from company in 45 days.
Its more than 3 months, havent received any cheque for deposit amount, I carry amount's receipt and SIM provided by them in my valeet.and when ever i approch them, they say server is down, no power in our outlet, etc etc.
Due to docomo's connection, I even lost oppurtunity to get discount from airtel.
Funniest event, again few days back some one from docomo called me for promotion of same tarrif.I told her the entire story and you guys cant beleive her response on it. She told me thank you Sir. :)
After 1.5 month when i called back to docomo outlet, they again asked me for the new port number(as earlier one has expired).I generated new one and forwaded me.by this time my new bill was generated for airtel and my request was rejected on ground of non payment of bill (although due date for bill payment still had 20 more days).
Now I got fedup with docomo and asked those guys to return me back my deposit.They told it will come in form of cheque from company in 45 days.
Its more than 3 months, havent received any cheque for deposit amount, I carry amount's receipt and SIM provided by them in my valeet.and when ever i approch them, they say server is down, no power in our outlet, etc etc.
Due to docomo's connection, I even lost oppurtunity to get discount from airtel.
Funniest event, again few days back some one from docomo called me for promotion of same tarrif.I told her the entire story and you guys cant beleive her response on it. She told me thank you Sir. :)
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