[Resolved]  Tata Docomo — Harassment by tata employees

Address:

Mumbai City, Maharashtra

Dear Sir

I had purchased a tata photon connection about 25 days back It had been installed by Ms Kadambari almost 15 days back.

However , 2 days after installation , it stopped working.

1] We have made almost 5-6 complaints & everytime we get the reply "sir , we are sending the person today to fix the problem""

2] Ms Kadambari has taken 3000 Rs. from me for the connection & till today ( 15 days after paying the money ) , i have still not recd an official receipt of the same - despite the promise that i would get it the next day

3] I have been calling Mr. Khalid ( turbhe ) again & again & again and all i get is false promises of getting it fixed , but no one lands up to get it done

4] Finally , after getting stressed out , i asked Mr Khalid who his senior was , he said it is some called Shobhna Shetty - when i asked him to transfer the line - he did not do so ( i asked him on 2 diff. occasions ). I asked him for her no. but he didnt give it to me. I asked him to ask her to call me up - but that also did not happen

5] Finally today evening , they have got it fixed after consistent firing by me & persitent calls by me & my wife over the past 15 days !!!

IT IS SHAMEFUL THAT A TATA COMPANY FUNCTIONS IN SUCH A MANNER !! I FEEL ASHAMED OF BEING A TATA CUSTOMER

IS THIS THE PRACTICE FOLLOWED BY TATA COMPANIES ?? WHAT KIND OF RIDICULOUS SERVICE IS THIS ??? ARE YOU GIVING SOMETHING FOR FREE .....THAT YOU TREAT THE CUSTOMERS LIKE THIS ?????

AND TO END THE LETTER - LET ME REMIND YOU ---- I HAVE STILL NOT RECD. THE RECEIPT FOR MY PAYMENT OF 3,000 ----I HOPE I GET IT BY NEXT YEAR !!!

REALLY REALLY DISAPPOINTED BY THE TATA GROUP !!!!

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IN CONTINUATION OF THIS PROBLEM - I RECD. A PHONE CALL FROM DEEPIKA RANA TODAY SAYING THEY ARE DISCONNECTING THE SERVICES SINCE THEY NEED SOME VERIFICATION !!!

WHAT VERIFICATION DO YOU NEED ????

ALREADY 2 DIFFERENT PERSONS HAVE COME & VERIFIED ---- HOW MANY TIMES YOU WANT TO VERIFY ????

WHAT RUBBISH IS THIS GOING ON ????

ABSOLUTE NONSENSE ON BEHALF OF A TATA COMPANY !!!